RJ Kielty Plumbing, Heating & Cooling

William D.

R.J. Kielty is the worst contractor I have ever done business with. They absolutely do NOT stand behind their work. The people that I dealt with were rude beyond belief. They pulled crap such as place me on hold indefinitely, sometimes just transfer me to an unused extension with a blank voicemail message. They did a no show for the appointment to come out and fix their problem. When they didn't show I called and was told the plumber was on the way. They never showed. These people just flat out lie. They don't even try to hide it, they think this is some kind of joke. A bunch of assclowns. Details follow: I purchased a new dishwasher from Lowes and contracted R.J. Kielty to install this dishwasher. They did the install without the noise insulation blanket. I did not know this at the time. Several weeks later I contacted Whirlpool about the excessive noise and they informed me that this model was supposed to have the insulation blanket. I don't know if the dishwasher was delivered without one or not. The installation instructions include a step to """"secure insulation blanket"""". If it wasn't there I should have been told and I would have returned the dishwasher. Since then I have gone round and round with R.J. Kielty and there service manager in New Port Richey, some assclown named Jesse Francher. Most recently I waited for a plumber to show up this morning 2/9/18 from 8:00AM until 12:00PM. They never showed. I gave up at 12:30PM. I even called at 11:30 and the dispatcher said they were enroute. Nothing but lies from these people. At this point I surrender. I have ordered a replacement insulation blanket online and I will hire another plumber to do the install. I will then take r.j. Kiely to small claims court to recover my losses.

Janet B.

the management team resolved our issue in a timely manner and I am happy with their level of professionalism

S M.

have R.J.Kielty for about 20 month now. I always had the technician Daniel Martinez (he did a great job), but unfortunately he is no longer in this firm. On their website you can schedule a service. Because there is a leak somewhere in one corner of my house I scheduled an appointment for Monday between 12 and 4. Monday Morning went by and i called after 12 because I didn't hear anything re my scheduled service. Then I was told, this is not a scheduled service (even if it says so on their webpage), this is just a request. And they are not able to answer """"requests"""" in a morning. So my appointment was the next day. The plumber came to find out, he can't locate the leak. So he ordered another firm to locate it (another $250 for about 30 min work). Today the plumber is scheduled first thing in the morning. It's 8.45 am now. I just called R.J.Kielty (at 8.30 am) and I was told the plumber is coming from Deltona. (Obviously he lives there). So I said """"that can mean he is here in a few minutes or he is still there"""". Then she said, I told you he is in Deltona... she meant he is still in Deltona. According to the gps its at least 1 hour to get from Deltona to Hunter's Creek. I assume at this time in the morning its at least 1 hour and 30 min. While I'm writing now this review (it's 8.45 am) I got a text message the technician is on its way. My other incident was, when I had a bursted pipe on one of my toilet (during the night). Due to the circumstances I had to turn off the water in the whole house. First thing in the morning I called R.J.Kielty to schedule an appointment. I was told the technician will come between 12 and 6 pm (a 6 hours window!!). Since I know how Daniel Martinez works I know he will call when he is on his way. 5 hours went by - no call. At 5.15 pm I called the company and was told, they rescheduled my appointment to the next day. No call to me!!! I was waiting since 12 pm. We had NO water (no toilet) the whole day - my bathroom was soaked and the water was running the night before already into my bedroom (I cleaned what ever I could). So Daniel Martinez had to come in the night.. It was dark, cold and he had to crawl into the bushes to find what he was looking for. He told me, he was working in the afternoon in my area, but then they sent him up to Winter Park. And now he had to come down again to Hunter's Creek (and has to go back up to Winter Park, because he lives in this area.) The office people are just rude and have no clue how Customer Service works. There was not even an apology because the technician is still home at 8.45 am (there was no apology either when they resceduled my URGENT appointment without giving me any information about it). update: after all - the technician did a GREAT job and it was REALLY hard work to find the leak. But he didn't give up even when the position (between the air condition and the house wall (about 9 inches space in between) was really inconvenient for him to work). I would give 6 stars if he would have start working earlier then 10.45 and did not leave in between for 2 full hours (while I had to wait again and did not know when he is returning). So he ended up finishing around 3 pm.

Jen D.

Jon Watson came to my house to fix my toilet, and he did a great job! He did the work very quickly, and when I asked if another specific part should be replaced, he said no and did not try to sell me service that I did not need. What a great plumber!!! I highly recommend.

Janice B.

Very poor customer service. Rude and aggressive. Poor business practice. Set appointment for a 4 hour window and don't show. I called at end of window they say will be another hour or more. No apology, but they are happy to """"reschedule"""" and waste another 4 hours. A call from them regarding the no show/late would have been appreciated. Made me """"commit"""" verbally about being sure I would pay for all the possible problems before they would schedule the appointment. This was warranty work as my builder used this plumber and things never worked right. NEVER hire these people!!!!

Alexis M.

My son just paid for one of those discount 29.00 maintenance tune- up specials at his house and told me that the tech threw up his hands a half hour into his inspection and said because of numerous conditions that the whole a/c system needs updating by replacement at the estimated cost of ten thousand dollars. I called R.J. Kielty who had sent Dale to do a seasonal maintenance tune up at my residence just a week ago. Dale cleared the lines of obstruction at the drainage and replaced a shrader valve that was leaking . The system was declared working fine for it's age. You get what you pay for. I feel those """" discount"""" prices are a ploy to get a quick talking salesman/tech with his own agenda in your door. My feelings were confirmed. I will never call U.S. Air Conditioning again. I had chosen R.J. Kielty through on line research. A company that supports community causes and hires employees that feel the same way I feel would have the interests of their customers in mind. I will share this experience often because I am sure many seniors have likely been taken for a costly ride by nefarious technicians and it saddens me.

S T.

The two """"person"""" team from R.J. Kielty showed up today to perform a much-needed AC (Air Conditioning) duct cleaning at our new home. They were both polite, informative, efficient and left our home as clean as when they arrived. The two-hour job left the AC ducts clean and Tim, the more senior member of the team answered some important questions relating to AC maintenance procedures and what to expect in the future when the AC system will require replacement. Tim's honesty in responding to my questions and offering to perform a couple of additional tasks while he was there, made it easy to give a rating of 5 stars. We WILL be returning customers based on this superior service. Thank you so much!!

Doug S.

I've used their services about four times since 2009. Always on time and great on emergency calls like today. Got to my house in under an hour from my call! Fixed a cut water pipe in two places from an industrial weed trimmer. Prices are reasonable and quality of service is awesome. I'm having them back next week to do some other work for me. I'm also signing up for their water softener service. They provide the salt, two cleanings a year, and include a full warranty with the service!

Lee C.

Jon did a great and fast job repairing my leak under the slab in my kitchen. He took care to minimize the size of the hole and make easier and less expensive to patch the concrete. RJ Keilty fixed my problem a day early. Thank you 2 days without running water was enough :-)

Andrew S.

Terrible. I had a blockage on Saturday night, so I was ok with the guy coming out in the morning at 10am on Sunday. He showed up 1.5 hours late, and he was dispatched from a location 80 miles from my house. He was very rude, reminded me of his other jobs he had to do today, told me it would be expensive, and failed to find the clean out cap after 1.5 hours of looking. After I contacted the builder of my home, he came out and found it immediately. The service tech then was very argumentative with the builder and was generally rude. The problem was fixed, but not after a lot of complaining, making me feel bad for even calling to fix the problem. If you can use another service, do so. It's not worth your frustration.