RJ Kielty Plumbing, Heating & Cooling

CB M.

I called RJ Kielty in October for a replacement Water Heater. They came out within days and promptly gave me an estimate. I put off the work until 4/11/13, but they still honored their estimate. Bill did a great job. The old water heater would not drain and didn't produce much hot water. Bill had no problems removing the old one and left no trace he was there (other than my new water heater). To top it off, they offered a free A/C inspection/tuneup since I bought a water heater. Not a bad deal. Their water heater prices were the best I found in town. I am very satisfied and would hire them again. --Mike E., Hudson

J S.

the worst. owner does not return calls. installed a unit that did not work properly.

Laney B.

Had them set to do some plumbing work. All of a sudden they wanted an extra $530 outside what was contracted for. There wasn't any additional work. Nothing was changed other than they just decided they wanted more money. The guy that gave me my original estimate was no longer with them and I guess they thought he under bid. The new plumber wanted $380 to install a $36 part and $150 to install a $5 part. These crazy prices popped up as additional costs because they didn't want to do plumbing work when contracted to do plumbing! I won't let them back in my house and I suggest to anyone else to run. They will rip you off if you let them.

Tom R.

Towards the end of January, I requested a quote from R.J. Kielty specifically for a hybrid / heat-pump water heater, after seeing that type mentioned on their website. The person they sent knew anything about this style of water heater, which wasted my time and left me frustrated. I then contacted the general manager via email, to let him know about my experience. I never heard back. Ultimately, I went with Meares and was very happy with that choice. R. J. Kielty might be good for smaller installations or repairs, but I personally will not be using them for anything else.

Charles R.

I just had Steve come out and replace the elements on my water heater. He was neat, courteous and explained things so I understood them. He had a helper with him that was also very nice. This company cares about its customers.

Lisa F.

I would recommend with caution. Though they assumed full responsibility for their work and eventually made it right; it took 13 days, four appointments and two technicians to complete. I would give Mark Wilcox a half star for his shoddy work. But would give RJ Kielty finally making things right and Bill Anderson four stars. Average three stars. We had a slab leak in the garage on Friday 25 May. On Sat and Sun technician Mark Wilcox worked on the repair, but each time didn't have all the parts. He made some temporary repairs; we finally had water after 60+ hours. However, Mark didn't return to complete the repair. Contacted the office regarding the incomplete repair, Mark returned on Fri 31 May. He started working, but again he didn't have all the parts. As I left for my volunteer job, Mark left to get more parts, for the third time. Mark """"completed"""" the repair in my absence. The repair was a disaster and definitely not up to RJ Kielty's standards. Contact the office again, Kielty assumed responsibility for the quality of the repair. Senior Tech Bill Anderson and trainee arrived on 06 Jun. They removed Mark's shoddy repair and started over. Finally, Bill finished the job to our satisfaction. In the end, we never received an apology from the company, nor any consideration for the inconvenience.

Derek C.

My first time using R.J. Kielty for a plumbing problem. A friend of mine told me about them, and I thought I would give them a try. I am looking for a plumber that is great and I can count on. I found the company. Actually, from my call to the company to get someone out to my home, till the representative finished solving my issues I was happy. Nick was polite, clean, and professional. Kept me in the loop till he was done doing his job. Smart guy and I was happy with the job.. Great servicing!!

Chanel F.

I've used their services about four times since 2009. Always on time and great on emergency calls like today. Got to my house in under an hour from my call! Fixed a cut water pipe in two places from an industrial weed trimmer. Prices are reasonable and quality of service is awesome. I'm having them back next week to do some other work for me. I'm also signing up for their water softener service. They provide the salt, two cleanings a year, and include a full warranty with the service!

Andrea R.

I hired them to add a water filtration system. Plumbing was already in the garage. First try the guy cut and left old system on garage floor. So after a week you notice hard water deposits on your shower and the water smells like chlorine. The city told me the old one had a clogged filter which I told the guy. I left for work and he and my girlfriend decided the smart play was to disconnect. Obviously this does not filter. I even left a credit card which he had no problem charging. It took time to get time off work and wait the 4 hour window for plumber number 2. I put girlfriend on a time out after this. Second guy was in a hurry. Came back on Saturday again I waited 4 hours. He said first one was worth changing filter. Took off charge plumber 1 did. Sold me a big expensive one with carbon filtration. I in theory understood why the little one would have a problem again low water pressure. I was sick and tired of the run around. Did not want to drink the toxins any longer. Unfortunately you couldn't look up system online. Company says to discus your needs with a professional which was him. Money versus your time or toxins and stained shower and dishwasher. He said they would guarantee any future work. He may be getting a good grade if he I still right. However, he could have told me the day before his intentions so I could research. Plumber one and girlfriend bad review. Paying money for nothing?

Faith R.

Called them to check on a leak we had in the hallway of our rental property. Was told that there was a leak in the foundation and they referred me to a leak specialist. Come to find out, the water line to the refrigerator was leaking. After spending $250 to be told that by the leak specialist, RJ Keilty told me that they weren't sure how closely their plumber looked at the issue but they only make that mistake sometimes. Really?? Never again!!!!