Rite Way Heating, Cooling & Plumbing Of Phoenix

Taylor L.

Awful service. My family has been using them for years and they have never been able to permanently fix our problem. They gave us a quote for a pipe replacement in the range of $4000 which another plumber was able to fix for much less. Even worse, when we tried to make an appointment to see where the problem was with a camera they changed the appointment several times and eventually didn't show up or respond to our calls. Completely unprofessional - I think this company is a scam.

Reading through other bad reviews it sounds like their PR person is more interested in telling customers how they are wrong in their bad experiences than actually improving future experiences - 100% money back guarantee... yeah right.

Tim M.

I won't bore you with my details, since there are many suspiciously similar posts here!
PLEASE Research your issue before using this company. Read the one star reviews, and get several quotes. Expect to be told you need unnecessary replacement/repairs for 3-4 times the going rate.

Danielle, I do not need a reply attempting damage control.

B N.

I called after our plumbing backed up on the 10th, the weekend before my wife's surgery. Soon our service technician, Carlos Ephriam, arrived and quickly cleared the drain. He also provided an initial assessment as to what seems to be happening in the drain line--that the pipe may be bowed allowing blockages to occur. He told us to be attentive to toilets gurgling as this is a sign that a blockage has occurred and gave me some advice to prevent sewage from backing up into the house when this occurs in the future. He graciously charged us only the standard $64 rate even though it was technically after normal business hours. He also indicated that a follow-up visit would be scheduled wherein they would put a camera through the drain line to ensure that everything was done properly. Unfortunately, my wife's recovery room at the hospital was a ""dead zone"" and I was largely unreachable via cell phone, but I anticipate hearing from them soon.
In summary, our service technician was efficient, informative, kind, and fair.
Decided to post 5/5, believing the promised follow-up visit will soon be scheduled with us. If it is not, I'll revisit.

D M.

Aside from the technician, Francisco, who was polite and knowledgeable, I would not use this company for plumbing repair. They are outrageously expensive. They charged me $375.97 for one hour to fix a cracked PVC drain pipe under the tub by accessing through the kitchen ceiling. All needed was to cut the drywall ceiling and replace the cracked pipe. I was shocked at the quote he gave me when he arrived. I felt like I was buying a car. He reviewed the problem, called his office from his service vehicle, returned and provided me with the estimate. Since I had a leak, could not use the shower (I only had one full bathroom from which to bathe), the price was sky high. I asked a trusted source (contractor not of the same trade) what the going hourly rate was for plumbers in Phoenix. I was told the prices vary from $140 to $473 an hour. $375 is very close to the high range. I think customers can find a qualified, licensed plumber for so much less than I paid. Please consider this when making your plumbing decision. They are many more plumbers out there that can do an equally good job for less the money.

Mel A.

If you want to wait 8 hours for someone to come to your house have at it. The four hour window okay but to be told thirty minutes after that window passed by hey can we put you in our next four hour window. No thanks.

Jessica A.

My family and I have used Plumbing Medic many times for various repairs and AC/Heater check ups. Every person that I have talked to on the phone and every one that has come out to our home has been very professional, kind, quick and efficient! Most importantly, to me, is that they will talk to my 90 year old Grandmother and make her feel comfortable with them being in her home. Recently we have had Sam come out a few times and he is great. He gets the job done quickly and correctly, he is honest and pleasant to be around. I highly recommend this company!

ETA: We used this company again for some very extensive plumbing work and we were very pleased with the work. The whole team was great, but Kevin really went above and beyond for my family. He was wonderful to work with, excellent communication, it felt like having a family friend was there helping us out. I can not recommend this company enough and we will definitely be requesting Kevin in the future.

Sunny B.

We were referred to Plumbing Medic through our home warranty plumber. Our toilet was not flushing and we were told we needed a scope. I thought something was suspicious when the gentleman closed the bathroom door while scoping, but I let it pass. He told us we had a corroded pipe and in order to fix it we would need to demo the bathroom to get access to the pipe. We asked if it could be fixed from the backyard and he said no, it wasn't accessible. He then pulls up a youtube video showing us the how they do a trenchless replacement. Then he ballparks the repair to be around $5400 plus whatever else we have to pay to have the bathroom repaired once it was done. When he saw me gasp he goes in to financing options. It felt like a hard sell.

I've learned the hard way not to trust the first opinion, especially that price. We had another plumber come out and scope:

- The pipes are not corroded
- There is a small slippage
- Accessible from the backyard
- For about $500

Basically the exact opposite of what Plumbing Medic told us. I hope others read this review and stay away from this company. Obviously they are only interested in making a buck, even if it means straight out lying and misdiagnosing a small issue.

Cheryl D.

You know you've selected a great plumbing company when the neighbor's plumber comes down the street to talk to my installers about applying for a job!!! AND they were referred to me by another plumbing company that only served the West Valley, I live in Chandler.

Two months ago, I'd noticed a recent musty odor coming from the bathroom faucets. After a trip to Home Depot to replace faucet filters it still didn't eliminate the odor. Josh came out for a service call. After explaining what the cause was and checking all the faucets in the house, I realized the existing soft water system and filter wasn't doing the job anymore. I'd been paying $40.00 a month for 13 years!!!! I have more than paid for 2 new systems!!!

While Josh was here he also screwed down an open cap on my hot water heater, left open by the installer. Nice!

I decided to purchase the carbon filtration system. Josh returned on the install date (on crutches with a torn ACL) with Kyler to assist. They were on time! They were personable yet professional & done in 2 hours. They spend a lot of time demonstrating the LED panel & making sure I knew how to program the new unit, check it's cycling status, etc. They neatly removed the old system and pipes.

These guys get it! They are FOCUSED on customer service and know that if they treat you right, pay attention to the little details that it earns loyalty. They are reasonably priced and more than competitive. I am a customer for LIFE!

Sam G.

I am in the process of selling my house and I wanted an AC inspection done prior to listing. I had these guys out, Austin was my technician. Austin found a couple of issues and recommended some service in order to get through a home inspection without issue. Austin took the time to explain and show me what he found and show me some helpful maintenance tips as well. He was efficient and very personable. I would highly recommend this company and especially Austin on the AC side.

Marlyce C.

My bathtub stopper is stuck in my drain. I have been dying to use my bathtub for months and have attempted to repair the stopper myself. Upon realizing that I am no match for this problem, I called the plumbing and AC medics. Michael stopped by within two hours of my call to explain to me the severity of the situation, as well as help me to understand my options. Michael is personable, knowledgeable, and professional. Many thanks!