Rite Way Heating, Cooling & Plumbing Of Phoenix

Kallan M.

I was Service Manager for a large company here in Phoenix for several years, so I am very critical of any service work done in my home. I hard originally called another plumbing company here in town to get additional quotes after having RR unclog and ""band aid"" our sewer problem. After explaining what I believed to be the scope of work, this other company recommended Plumbing Medic. He said they would were better equipped to handle the job I needed done.
Tim, Carlos, Nick and every employee I had contact with was fantastic! The sewer line from inside our home to the junction of the Cities sewer pipe was made of Orangeburg (basically treated compressed wood pulp used 50 years ago when my house was built) which had completely worn through on the bottom spilling sewage into the ground and washing away soil causing voids to form and further damaging the line. The metal piping under the house from the toilets and drains to the junction with the Orangeburg had also warn through.
I got quotes from a few other companies, all of the quotes proposed the same repair and comparable in price. Tim Seaux was the technician from Plumbing Medic that did the inspection, gave me the quote and oversaw the repair. Tim was the reason I choose to use Plumbing Medic over the other companies. Tim genuinely spoke of the company with love and his fellow employees more as family than coworkers. He spoke of his job with passion and never dreading having to go to work. Plumbing can be a dirty and nasty job to do, so any company that earns that kind of loyalty from an employees is a company that I want working on and in my house.
The guys spent three days replacing all the piping under our home but never left us without a usable bathroom for more than a few hours at a time.
They made one hole outside at the edge of our yard. One inside through the concrete floor and one hole in the floor of the master bathroom shower where all the pipes came together.
I was pleased with their job site cleanliness! They wore plastic booties in the home. They used plastic dust barriers and plastic floor covering to keep the mess from the jackhammering to a minimum and kept our floors protected. After they were done and cleaned up, you couldn't even tell that they had been in our home.
Do yourself a favor and make Plumbing Medic your first call! This company and their employees are first class. My only complaint about the Plumbing Medic is that they do not do roofing! If the same owners ever start a roofing company or any other home service company I will make sure to use them too! Thank you Tim, Carlos and Nick!!

Hope C.

Eddie was so helpful and very nice! He came out same day and fixed all of the issues. I love that he used shoe covers when he came inside :)

G. B.

We hired them because we had a simple clogged toilet and they advertise $69 to unclog any drain. They came out but didn't work on the clogged toilet, they went straight outside to the main drain and said that for free they were going to put a camera through our pipes to see what was causing the problem, I started feeling leery and thought....""I bet they suddenly find something else wrong"". I was right. 10 min later said ""ok we looked in your drains and there is some kind of blockage but we don't know what it is.........but we can fix it for $3500.00"" WHAT???. The $69 deal is to just get you out and then bait and switch. They worked on it for only 15 min total, didn't look at our toilet and had determined it was a $3500 job? are you kidding me. I sent them packing after paying the dumb $69 with no cleared clog and then cleared the toilet by myself with a neighbors snake and we've never had a problem since. I was soooo mad!!!

Frank B.

Had a broken water shutoff ball valve to the house (closed position). Called plumbing Medic at 2 PM. Very professional all the way! From the first hello from Donna to the time Kevin finished the job. It took Kevin about an hour to arrive and another hour to complete the job!
His workmanship was outstanding (artwork it was that nice). Their entire team friendly and courteous. NO PLUMBERS CRACK HERE!

Frank

W. W.

Called for a clogged drain and ended up hearing about why I ""needed to do"" over $3000 dollars of other things. Felt very much like they use the clogged drain as a in road to upsell customers on a bunch of other unrelated work that may or may not be legit. I think this is their business model. I felt like it was dishonest and sketchy. They also removed the sticker on my hot water heater that was previously on it and placed a giant sticker promoting their company. Didn't ask at all. While one tech talked to me, another one swooped in to switch out the sticker. All in all, not a transparent or upfront experience.

Brandon B.

Had a kitchen drain grease clog and called around, got quoted in the $175 range for a camera/rooting, and could not get anyone to my house in less than 72hours. BUT THEN I was referred to Plumbing Medic for their $64 drain clean special. Was scheduled in less than 36 hours and they had my drain running for $64 out the door no BS. Tim Seaux followed up with a camera inspection for FREE ($150 charge other companies).
Obviously, I was pitched all my repair options which was a little more time consuming than I'd like but then again I am an extremely impatient individual. The free camera inspection and super cost effective drain cleaning makes Plumbing Medic the only option in the east valley. Thanks again Tim.

Cathie A.

Gave them one star because there isn't a minus. Called for a simple valve replacement for the washer faucet. Wanted $250.00 per hour!! Really??

Hy L.

I would give them zero stars if possible. Paid for ""Repipe Standard 2 Bathroom Home Wirsbo Aquapex"" for $5,825.94 and two Toto Drake toilets $1,078.52 back in March 2016. Plumbing Medic was a referral from a different plumber that could not respond to the service call that day.

Despite the description ""Repipe Standard 2 Bathroom Home Wirsbo Aquapex"", PLEASE ASK WHAT IS INVOLVED IN THE REPAIRS. Mike the sales manager told me that it ""depends"", not a good answer in my opinion. The aforementioned repipe DOES NOT INCLUDE REPLACING THE PIPES BEHIND THE DRYWALL FOR THE SHOWER AND FAUCETS. The ""standard"" repipe I guess is replacing the pipes that run through the attic ONLY AND DOES NOT INCLUDE INSULATING THE EXPOSED PIPES. Without any insulation, the cold water comes out BURNING HOT and takes over 5 minutes to cool down. Lastly, they billed me $275.68 for two handle rebuild Price Pfister faucet. I DID NOT ASK FOR THIS, I COULD BUY A NEW FAUCET FOR LESS!!! Mike did send me a refund check 2-3 weeks later. I hope that this will help someone in the future. I gave them every opportunity to resolve but kept getting the run around and excuses.

Dawn T.

Very professional staff , the dispatchers included. Francisco is very thorough and explains everything. He also gave me several options which I very much appreciate! Definitely recommend plumbing medic

Harvey S.

Had an ""emergency"" during one of the worst times of the year for it: 4th of July weekend. My shower wouldn't turn off and I had to shut off the water to the house. Not very good in hot Phoenix. So I called a few plumbers who advertised 24/7 emergency service. No one could come out same day. Finally got Plumbing Medic. I was told I could probably have a plumber come out within an hour. I said, ""Let's do it"" and all my info was taken. I was told there would be a $99 emergency service fee.

Kevin came out in about 40 minutes. He thought I'd need a whole new cartridge, which would have been over $400. But when he opened things up, he found it was just a busted plastic faucet cover, which is a $13 part. He didn't have any on hand, but told me I could pick one up at Home Depot. And he closed the shower faucet so I could turn on the house water.

Total cost was $99. I appreciated the quick response and honesty. Definitely would recommend.