Rite Rooter Plumbing

Steve M.

I had set up an appointment to have a toilet installed through Lowe's, who contracted with Rite Rooter plumbing. We had a three hour window for the appointment. Nobody showed up or called. Wasted an afternoon sitting around for nothing.

walt t.

Not sure what happen to Shelly at the office. She was very good on communication and suddenly no one answered the call and ne call back either. We got hot water work order from Old Republic home warranty. Shelly said we have to pay water heater out of pocket then water heater manufacture will reimburse the cost $963.29 to her company and her company will mail us the check. It has been 6 months and more than 20 calls. Nothing happen. Be aware and don't trust they will reimburse.

Charlene L.

Our 76 gallon water heater blew and was covered by Lowes warranty. Lowe's also took care of the labor through Rite Rooter. They came by and realized they had to purchase additional parts for the installation and returned promptly the next day with 3 persons. They also installed the hot water circulating pump and sensor. Of all things, a fitting started leaking in the evening. I took a video and sent it to the office and the installer. They responded to my text on a Friday night and made themselves available to come out on Saturday. They also asked if I was willing to trouble shoot via the phone. We were game and found a brass fitting leak, with their instructions we tightened it down with a open end adjustable wrench. This is not something you would do with pliers. They guided me through the repair for 48 minutes and showed us how to check for leaks with dry papertowels.
I appreciate their willingness to help after hours as we didn't want the garage flooded with water as this drip was not staying in the pan. Glad we had a cell phone to send the video of the drip.

I looked at their reviews and don't understand some of them. But plumbing repairs and replacements are not inexpensive. I was covered for the heater and the repairs by Lowes. We personally were very pleased with their work. The entire team from Shelly at the office to the actual installers were very professional and knew what they were doing.

Nathan F.

Rite Rooter was chosen by my home insurance company to repair a leak. Technicians that arrived were very pleasant and professional. They found the leak and said they needed to order a special part.

A week goes by and they called to say that said repair was not covered, however if I wanted to pay out of pocket, they quoted me a price. It was fair so I said to please proceed with ordering the new part.

Another week goes by, no one has contacted me so I called. Was told part is still on order.

Another week... I called, same answer, waiting in part.

Another week (I'm not kidding) no one has called, so I call, stating that if there's something else that can be done, let's please fix it. The receptionist scheduled me for 12/2/21, between 10am and 12 noon.

The scheduled time comes and goes... I call, no response. I call SEVEN times, no response. I leave a message, NO RESPONSE.

I call numerous times again today (the day after), and still mo response.

I guess I should take the hint that they don't want/need/care about my business.

Time to find a new (reliable) plumber. If anyone has any leads, please share!

Just don't call Rite Rooter.

Zachary B.

BEWARE- DO NOT USE THIS COMPANY!!!

Rite Rooter was contracted through 1st American Home Warranty to come fix a leaking pipe under my kitchen sink. The pipe was leaking from where it meets with the wall/back of cabinet. Water was going down wall. They showed up last Wednesday, advised they could not make the repair on the sink until they received authorization from warranty company to cut the back of the cabinet and sheet rock out to make the necessary repair.

The plumber suggested we go purchase flex seal tape to try to slow the leak going down the back wall of my cabinet until they received authorization to do the repair.
This suggestion would have only caused more water to go down the wall behind the back of the cabinet causing further issues.

By Friday I had not heard back so I called the warranty company who advised Rite Rooter had not submitted a report for the job but had submitted invoice for payment advising the leak was fixed.

Per 1st American Home Warranty, Rite Rooter was required to submit their report within 48 hours of their appointment requesting authorization if further approvals were needed.

Their Report was ultimately not sent to the Home Warranty Company for 6 days while my pipes continued to leak and cause further damage.

I called Rite Rooter multiple times and received no answer. Left multiple voice mails and received no call backs. DO NOT USE

Debra T.

Another plumbing problem at our home and once again Dominic and his partner did an awesome job!! They are the best and I will recommend your company to everyone I know.

Damodar M.

Very professional plumbing - They are responsive for any phone calls. They are knowledgeable and explains. No hurry work

Lisa C.

I purchased a water heater at Lowe's, who in turn contracted with Rite Rooter for the installation. These guys were great! Turns out I bought the wrong water heater, it wouldn't fit in the closet. They handled the return & finding an appropriate sized one, got it installed & up to code. They were very communicative and educational. Definitely recommend.

Joel N.

Awesome customer service from Dominic and Franklin. They installed a garbage disposal, replacing the old non-working one. They arrived on time and the work was great. Fast, courteous, neat, professional. Top notch work from a top notch team. Highest recommendation.

J S.

I just had a toilet installed by this company. They arrived exactly on time and did an excellent job. They left things just as they found them, clean and tidy. They were professional and polite. They did not add on any extra costs or try to up sell me anything. Not only were the men who did the job highly recommendable, but Shelley who takes the calls and schedules the appointments, was also very accommodating and did a great job scheduling the work to fit my schedule. Thank you!