Rinaldi's Energy Solutions

Thomas P.

I am slightly torn from this mess. In Orlando, my prior home 5337 Rinaldi's AC & Plumbing (and they do electrical also apparently) used to always maintain our AC unit twice a year every 6 months usually before summer and 6mos following. Well moving forward I sell my old home and move into this new one and in my old home I had UEV lights. I paid to have it removed and was told this would cover the install of the device in the other home. 7 months later in my new home I was told they needed the old device and were installing a totally new one and that I had to pay to install the new one ....even though I was told it was included with the removal costs I paid. Mind you I was also told the 2nd new one I bought (new home has 2 handlers) that the install was included. Also keep in mind the ORIGINAL one was COVERED under warranty and initially only the bulb needed to be replaced. The tech told me to hold onto it until warranty part came in. I declined to have the 2nd one installed. Very misleading. Moving forward to today. I reached out to Rinaldi as I was reminded they do plumbing as well. I bought a Hybrid Water Heater. Tech came out and also discovered during his visit they do electrical. Shown him what I needed. I was told I would get a quote the next day or following. I followed up the day after following, and was told they would get with him for a quote and he will inform of it. Called few days later, got the same reply. Called again few days after that. Same thing. Emailed yesterday. Now I think I wasted all my time trying to get a quote from my """"Go To"""" AC maintenance company for decades and here we are today getting no where. I remember when they were on top of their game and service calls. Now it's all crickets. My heater arrives on 12-7. As of right now I am going to Rheem and see whom they recommend. I will probably never hear back from Rinaldi. I may just need to delete the number and toss the magnets. I cannot stand service like this. Not in a restaurant, not for my home either.

Krystal B.

I have trusted this company for years and they just saved me $$ after Frank Gay tried to legit scam me. Will ALWAYS go with Rinaldi! CAMERON was great tech today also explained everything and had great manners :)

Debra S.

Victor was very knowledgeable and thorough having to fix the mess the last A/C company left. Would highly recommend them.

Michele C.

Came to do regular maintenance and teach us how to also maintain our ac on a monthly basis. Thank you

Kai I.

If I could give no stars, I would. I was given a water heater through my solar purchase. I was told the install was going to happen from 9am - 12pm. No one showed up. Then I was told it got switched from 1pm - 5pm. At 4 pm, I decide to call the company to see when they were coming. They claimed we weren't on the schedule and they had nothing for my address. In the meantime, the solar sales company called and was told that we were never scheduled and they hadn't ordered the water heater yet after telling them the timeframes earlier that day and the day before and then hung up on them. They also showed up a day early to quote it, unannounced, and confirmed, at that time, the install would take place the next day. This company lies from whoever answers the phone to the management. They talk out of both sides of their mouth and their customers mean nothing to them. Instead of fixing any issues, all they care about is making excuses. This company is sh*t. Do not ever use them. This is the most unprofessional company I have ever seen.

Mita M.

Save your money and also save yourself the trouble of dealing with the unprofessional """"sales manager"""" at the office. It starts with a manager that wants to go into a yelling match over their tech not showing up and him explaining what he thought the client should've known even though they are the ac experts and that's why an appointment was made. So basically we would've found out on the day of the job of other charges and items we had to pay for because explaining this after multiple calls and making an appointment to find this out was a fail. A manager took it upon himself to yell at us on the phone while the entire staff at our company listened in disbelief. He only wanted to speak to the """"male"""" on the phone or a """"man"""" who could understand. We, unfortunately, ended up listening to this crap for about 10 minutes before he told them """"they did not deserve their discounted price"""" or service. He never apologized for making us wait for an hour on the other side of town for tech that he said: """"did not need to come over to explain this"""" but, his company made the appointment when we called them. What service or discounted price? These folks were pricier than everyone else in Orlando.

Nannete N.

Awesome service! We used Rinaldi's plumbing service on Wed. Feb.23rd 2022 for an emergency that was caused by a stump grinding company who broke our main water line to our house and left us with a complete mess without water and more! Rinaldi's was able to come out same day and sent out Gabriel Figueroa to help us! What a God sent Gabriel was to us! He was very courteous, respectful, professional, humble and treated us like human beings instead of an inconvenience or just another number! He was shocked at what happened, what the other company has done to us and made us felt like we were not the crazy ones to question their motives and answers! Gabriel was a true trooper and was joking with us as my husband helped him dug the trench to lay the pipes! He took so much pride in his job, didn't complain, showed us what he did, and made us feel a little better about the whole situation! We are so grateful to him for coming out and got the job done so quickly! Please keep Gabriel Figueroa because he is very valuable to your company and we will request to always have him come out to help us if needed. We have used Rinaldi's before for many of our projects and have always recommended your company to others we know! Keep up the great work, especially you Gabriel! Hope you always stay humble and kind! Thank you again and stay safe!

Aimee M.

Our AC is leaking freon so we called them. They refilled the freon on Monday and said they'd be back to check and repair the leak on Friday. No show on Friday. We called and they said they forgot and will come Monday. The guy came Monday and said there isn't a leak bc the freon is full. (Umm...bc you guys just filled it?!?!????Der.) He told us to call again in 3-6 months bc it must be a slow leak and they can charge us $550 again. If you pay for a repair, you should get one. Don't trust this company- pick a different one.

Eric J.

I'll second Steve's review. I had them go out to my rental property after the AC wasn't cooling. While they were there, they told my tenants that the system was in bad shape and could have mold issues. It ultimately cause my tenants to not renew their lease and hurt me financially. Then Rinaldi's told me it would cost around four grand for a new system. I trusted them and said let's do it and they said they would be there the next week. I called next week after not hearing from them and the receptionist said that they needed to go out there to see what parts needed to be ordered. How can you quote me that much for a system and not even know what parts are needed? So she tells me they'll be there NEXT week so I wait another whole week and call back. Then the receptionist says whoopsie, we didn't actually need to go back to see the parts, we think we know what we need - so she/they essentially wasted two weeks of my time (this whole time it's hot in the house by the way - in summer in Florida). Finally the third week comes and I call because they haven't bothered to communicate yet and she tells me she forgot to schedule me and so I'm getting bumped to yet ANOTHER following week at which point I asked to speak to a manager. She puts me on the phone with Tim (who, by the way did not identify himself as the owner). I explain to him that I'm waiting a month now because they keep making mistakes and he basically told me that he didn't need my business and hung up the phone. Do yourself a favor and go with anyone else - there are hundreds of HVAC companies in Florida. Also I've seen Tim's replies to these reviews - it's like he's not even trying.

Hen Ry M.

I had a carrier unit installed. Price was almost double of any other unit When the installer had a hard time making the inside unit fit , he called the salesman Salesman arrived and tried to blame me that I requested a slightly larger 3 ton unit as opposed to a 2.5 Eventually the installer got it in on his own . Installers are the best people working here - salesman and office are money hungry goons .