Riley Plumbing & Heating

Elise Q.

Booked an appointment and they never showed. Called back to reschedule, assuming that issues happen so let's try again, said they'd be coming the next day and nothing. No call, nothing.
Disappointing. They were referred by another nationally branded company so I assumed they would be professional and legit. Nope.

Good luck if you decide to try to schedule with them. Hopefully their work is better than their scheduling department.

Dale P.

what a waste of time... ... had a appointment for a week, they cancelled 2 days before coming.

Dan S.

Riley plumbing and heating installed a new water heater for me on very short notice. They responded before anybody else did, and they did the job quickly and cleanly for a good price. They took the time to explain everything to me, and they couldn't have been more nice. Very considerate and professional. They even have fully featured membership programs. 5/5 would hire again.

Alina B.

Loved how professional this company is, they wear masks for safety precautions and fully explain everything. They work very efficiently too. I had a new hot water heater installed in less than two hours. It's great to choose a local business and support the community too. I highly recommend Riley Heating & Plumbing.

Melissa H.

We have used Riley Plumbing & Heating for over 5 years now for both emergencies and small repairs and they have always been amazing. The technicians are friendly and knowledgeable and their prices are always fair. Highly recommend.

Dawn Stacey E.

I am a widow raising 3 kids all alone. In 2015 I had some financial issues due to my situation. Four years later I'm back on my feet and I called Rileys for a problem for the first time in 4 years. They said they couldn't send someone for 4 days. The morning of my appointment the owner Scott Riley called me and canceled saying it was because of my past financial issues. Then he hung up on me. If you want to hire a plumber, call ANYONE but not this lousy mean and unhelpful company.

Bette F.

I had an emergency situation in which a hot water heater needed to be replaced due to a sump pump failure.

To make matters more complicated, the house belonged to an elderly relative living forty miles away.

I took a huge chance and randomly contacted Riley Plumbing & Heating.

I am so glad that I did! The OWNER of the company came out! He was very professional and attentive.

They might be considered ""expensive"" but it was totally worth it! They took care of EVERYTHING!

Jim R.

When my old water heater died, Scott Riley came out and explained my options, gave me a good price on a commercial-grade replacement, and did an immaculate installation. He even replaced some old pipe fittings for free, and explained some of the ins and outs of modern water heater technology. The best part: his total price or $1700 was exactly the same as the estimate from a much less experienced installer for a much lower quality water heater. Scott is a very intelligent and experienced professional.

Steve I.

First of all I have never written a review before but I just have to in this case. I had hired Riley plumbing to do a washer dryer re-locate and it went fine. Since they discovered more issues with my plumbing along the way the bill grew to more than $3,000 dollars. Had to replace some old leaky cast iron. Anyway they threw in a preferred customer status worth $100 per year. So fast forward I was installing a sink in the kitchen of an apartment we are renovating. We live in a three family that we own. It was simply sweating two valves on stubs coming up through the sink base cabinet. Simple job. Not so much when one of your shut off valves doesn't work so getting spray as I'm cutting the caps of the stubs. long story short had to shut the main off leaving us and my tenants without water. More trouble can't get my torch lit using a new bottle of propane from home depot, huh? Anyway now it's nine o'clock and I'm determined to get water back for Sunday morning routines. I bite the bullet and call Riley. after all I am now a preferred customer. Carmella tells me that it will be a $99 charge. I agree realizing it will grow from there. But its just two joints to solder and I have all the parts literally a 15 minute job. It could even be just the one joint that is leaking. So George shows up and looks at the situation and I explain I hated to call but I had tenants that expected water in the morning. He says I'm not going to like the price and works up the bill. He hands me the estimate and I went speechless. You know the feeling when you are trying to talk to a pretty girl. $660.00 I exclaimed WHAT???
He said that's what the computer told him. No negotiating no trouble shooting to see if he could maybe just cap one so we could all have water. $660 or nothing. I told him to take a hike so he rang up the $99 on my credit card and left. I went to Home depot 8:00 next morning and bought two Shark Bite fittings for $20. Problem solved. For all you home owners out there look into shark bites. They work great and require no crooked plumbers.
PS. I love that Riley's slogan is How can we make you smile today. What a joke!!!
PSS. I did call Monday morning and left a message with Scott the owner and never got a call back.

Kevin L.

After being blown off at their first appt. they showed for the second. Owner gave me a $1400 quote to install a shower hot/cold fixture. I asked him to explain why so much and what work he'd have to perform his exact words were ""it would take me 3 lunch breaks to explain it"" HUGH RED FLAG I told him I'll go else where. The issue wasn't the price it was why he wouldn't explain it. Two thumbs down