Right Now Heating, Air Conditioning & Plumbing

Cole H.

DO NOT DO BUSINESS WITH THIS COMPANY!!!
I had Right Now Heating and Air come to my house when my air conditioner failed. The service tech wrote me up an estimate (which was several thousand dollars higher than every other company in the valley) and had me fill out a credit APPLICATION to complete the estimate. I took no further action with Right Now due to their ridiculously overpriced estimate. Fast forward 3 months and I now have a hard hit and open line of credit on my credit history. Right Now Heating and Air took my credit APPLICATION and OPENED a line of credit WITHOUT MY CONSENT or doing any work. In the course of trying to get the problem solved I first went to Wells Fargo (who Right Now partners with to fund their financing). The banker walked me through the steps on how to close the account and get it removed from my credit history. One of the many steps included going to the Right Now office and getting a copy of the credit application and a letter from them stating that there was no need for a line of credit as there was no work done. A pretty simple task and not an unreasonable request. I was greeted by some snarky, standoffish office gal who told me quite sternly that by signing a credit application I had given them consent to essentially do whatever they wanted with my credit. I'm glad she is an expert in this area because customer service is certainly not her strong suit. When I was finally able to speak with someone in their finance department Mark basically told me that this was a Wells Fargo problem and not a Right Now Heating and Air problem. They were completely unwilling to help me solve the problem and pawned the whole thing off on Wells Fargo. Way to take accountability guys. I find it incredibly frustrating that Right Now is completely unwilling to help or take ANY accountability for this considering it was Wells Fargo that instructed me to reach out to Right Now Heating and Air Conditioning. So now here I am, getting the runaround from two separate companies, both of which blaming the other. DO NOT DO BUSINESS WITH THIS COMPANY (or Wells Fargo)!!!

Patrick M.

Your technician Joe S was on time, loved how he put on booties to protect our home, he was very courteous and performed the service on our furnace and air conditioner and drained our water heater. Joe was very professional and did a fantastic job. You can not go wrong with this company

Chantel S.

My father in law who is almost 80 years old and does not speak English had an appointment earlier today with these guys. They came in charged him almost $400 had him sign a waiver in English and left the house leaving the problem the same. When I arrived and noticed they still did not have heat but had a Receipt on the counter for almost $400 .
The writing was not legible on the Receipt so I called the company to explain the charges, the person who answered the phone was clueless to the questions I was asking. He could not tell me what they were charged for and what the Diagnosis of the furnace was. All of a sudden they call my father in-law and tell him someone would be back out to check it out. This time they send a more experienced technician who read what the previous tech had wrote and charged them for. The previous tech said they had a crack and a Carbon dioxide leakage and that he also needed to change a switch. The new tech said that he has to try and get the photos from the other techs findings so he can confirm the charges and Diagnosis. He comes back in and tells me that the guy never took the required photos or videos that the company requires so he could not confirm what he found. So the new tech starts looking with the camera and uploaded some videos and photos. He apologizes and says that the other tech will be fired then goes on to say that he will Reimburse my father in-law his money. And that the findings that the first tech wrote about a crack and a leak were not correct so he wrote me a slip that said the unit was clear to use.The switch was not the problem after he put the switch in the heat obviously still did not work the first technician was trying to get my father in-law to run his credit so they can get him a new Furnace. My father in-law did not understand so the tech had him sign the waiver and just left! The new tech took a closer look come to find out it was the Thermostat that probably costs $20!! He said I'll put the new Thermostat on there and won't charge you anything as soon as he put the new one on the heat came on. He goes out and calls his boss then comes back in and says I'm sorry the new switch the other guys put in is already in your Furnace so we can't Reimburse you for it or the labor!!
The bottom of their service order said they spend $20,000 on training their associates the guy who came out the first time obviously had no idea what he was doing and charged my father in-law for random parts that did not fix the issue. If I had not seen the bill and noticed they were still without heat and called they would have just paid the $400 for nothing.
I will be contacting the BBB and filling a complaint I have the calls recorded and also what the tech had told me. BEWARE DO NOT TRUST THIS COMPANY TO DO ANY WORK ON YOUR PROPERTY UNLESS YOU ARE WANTING TO BE CHARGED FOR PARTS AND LABOR YOU MAY NOT NEED ESPECIALLY IF YOU ARE HISPANIC OR ELDERLY.

Rusty S.

These people are really shady, will charge for repairs you don't need. They scam people who don't know about HVAC.

Mark P.

-This company is probably great for quick repairs -
However;
I first answered an advertisement for an AC / Water Heater check. I had recently repaired my AC by myself and wanted someone to check it to make sure I did it right.
The ""salesmen"" barely looked at my water heater and AC system and quickly told me they were in terrible condition.
They tried to sell me on an all-new system which I knew I didn't need. I asked them to leave, and for years later, I would often get calls from them telling me I needed them to check my system again. I had to block the number.

David M.

Couldn't be more disappointed.

We started out very enthusiastic when we hired RNH&A in April, 2018 to install a new heat pump in our home. There were a few issues. They didn't measure right and had to build a new attic access to actually get the heat pump into the attic. The original installer pulled too small a wire to run the unit and the inspector made them re-run the wire and replace the breaker. Getting the air balance right was tricky, especially in heat mode, and required four service trips. They failed to realize the return air duct was too small, and it had to be replaced about six months after the original install to help solve the air balance issues. But all that (except the material cost for the duct) was handled by RNH&A without charge. We were concerned at the number of call-backs and oversights, but they were responsive.
Then, last month, the ceiling fell. Literally. The ceiling in the upstairs hall, near the heat pump, failed because all the insulation over and near it was saturated with water which had overflowed from the condensate pan. There are two drains in the pan, a primary and a secondary. We had this evaluated by an inspection company since we were coincidentally in the process of selling the house. Perfect timing, right? The inspector found the primary drain was stopped with debris (one year old, how did that happen?) What should have happened is water should have filled the pan and drained out the secondary drain, but the unit was installed on a tilt, so instead water poured over the side of the pan before it reached the secondary drain. Even worse, the water sensor in the secondary drain, which is designed to shut off the unit if water is detected in the secondary drain, was not connected. All that had led to a lot of water building up in the insulation over probably months, until the ceiling failed.
We called RNH&A and requested they repair their work. They completely straight-armed us, even after we provided them photos and a copy of the inspection report. They simply didn't care and suggested we turn the claim in to our homeowner's insurance. It's not our insurance company's problem, and I don't need a water claim due to RNH&A's sloppy work. So thanks to their lack of workmanship and concern, we are now out $4,300 for repairs of the water damage and the poorly-installed heat pump. It's not worth my time nor stomach acid to sue their sad sacks, but I figure a truthful review here on Yelp might do some good.

Stacy W.

They had me write a review before they had the unit fixed. the unit was still under warranty from them when for the 2nd time the fan went out in it. It is 101 degrees out today and they cannot tell me when they expect the parts in. i have called twice to find out when the parts would be in and they do not know. the unit is still under warranty and they do not seem to be in a hurry to fix it. Unless you want to buy a new unit, they are in no hurry to fix what they have already sold you. i was only asking when to expect the parts in. any time you order anything they can tell you when they are shipping. there is something called overnight delivery, i suppose my business to them is not important enough for overnight delivery in the middle of a heat wave, to fix my warrantied unit.

Shannon S.

Colin did a great job with getting our house cool again! He went over options that we had, potential future issues and set up for a comfort advisor to come out and see if there is anything we can do to make our home more efficient. He was very professional and very thorough in his explanation and answered all questions that I had.

Derek P.

Fantastic company that is professional through and through!
About 2 months ago I had a lot of work done at my home and this team knocked it out of the park!
So pleased!
(2) new heat pumps and air handlers
(2) new 50g water heaters
And new water softener for our very hard ""well water"" all done to perfection!
If you need any type of Heating, Air, water, systems this is the company to call!
Thank you!

Kathleen T.

I called at 6:20 in the evening. Jeff H was at my house before 7:30. He was great to work with, very professional, explained everything clearly and answered all my questions. The crew (Estal and Klee) were here at 9:00 the next morning and I had a new. Quieter air conditioning system later in the day. The were also great to work with and explained things and answered all questions. I recommend this company and would call them again if I need to.