Right Call Solutions

April Y.

This company sucks. Never returns phone calls voicemails lies about contacting your warranty company.

Victoria S.

My experience with this company is consistent with the bad reviews. They were sent out through my Home Warranty company to clear a back-up. Insisted they could not find the clean-out (which I actually have since found) and required $300 to go through the roof. Well, $300 later the problem was not fixed. They NEVER pick up the phone or return messages. Appear put-out that they even need to show up. I strongly dissuade anyone from working with them. I followed up with Fidelity Home Warranty to urge them not to include this contractor as part of their network. Ended up not going through the warranty company and hired Reeves Plumbing. They were fantastic. Very courteous, professional and reliable.

Shannon N.

If I could give 0 stars that would be too much. We have been assigned to this plumber 5 times through our home warranty company and each time we have complained because they never call to schedule the appointment. They only scheduled after my home warranty customer service representative contacted them. They came out in May and were supposed to order a part for a leaky faucet. It is now Oct and they have not fixed said faucet. They have been contacted by myself and the home warranty company MULTIPLE times and have never followed up.

If you want to pay for something that will never get completed, call these guys. If you actually need things fixed, contact Scout plumbing or someone else. Not sure how they're still in business....

Jason K.

They came to my house to fix a clogged toilet. When they arrived they used my pipe snake instead of their own for some reason which they proceeded to break off in the toilet. After doing that, the plumber left. I tried calling them multiple times but they ignored my call and kept the deposit. This is by far the worst company I have ever dealt with, they are scammers with unknowledgeable plumbers and shady service. Avoid at all costs.

Lawrence G.

I had a toilet that was leaking from the bottom my warranty company contacted Right Call Solutions. They took over a week to set up the first appointment and then they never showed up. And I can prove that by my doorbell. Then when they finally did show up they didn't even have the right part to remove it. And said we had a shitty toilet. After waiting over a month and getting zero response from this company I had to pay another fee to get another company to come out.
Today Plumb Er came after being contacted yesterday. Well the plumber was able to remove the toilet bolts with his fingers. And then was able to figure out how to put it back and tighten it. All within an hour. I wouldn't recommend this company to anyone.

George H.

Absolute horrible company to deal with! We had a bathroom pipe get clogged while we had out of town visitors. I called my home owners insurance who had right call solutions pick up the job as priority. Well this was on a Saturday and this company does not work weekends. I called them twice over the weekend and left messages if they could please call me to let me know what day or time they might show up to help us. I didn't hear anything back until Monday morning.

When they showed up the main guy was pretty arrogant and short. Didn't seem to be to personal and any question I had he made me feel like I was an idiot for asking. Anyways they couldn't fix the problem and said they would have to come back with a camera but it wouldn't be back that day. Mind you I have myself, my pregnant wife, a 6 year old, a 4 year old, and four other adults visiting and now we are going on day 4 with raw sewage in our tub and only one bathroom and shower left in the house.

The company's secretary called later that day to say they would be back the next day between 11-2:30 or something like that. Well 3 o'clock rolls around and no show. I called them and asked if they were still coming and she said "no, due to the weather and that they would be by tomorrow" so basically 5 days with that many people in my house and raw sewage in the tub. I replied forget about it and hung up. The weather had lightly rained earlier but at the time the sun was out and clear sky's for over 4 hours.

DO NOT USE this company!!! They treat you like crap and don't have the respect or professionalism to even call to give you a heads up. If your home owners insurance recommends them ask to have another company come out. 1 start quality at best. I feel like if they pick up your job from the home owners insurance they don't give a crap about you and your job is on the back burner.

M K.

Poor communication and poor customer service. First time technician came out, he left my home with more issue than when he came. I called and informed them and they could care less and just ignored the issue. They rarely pick up the phone or respond back. Wouldn't recommend them at all and if your home warranty issues them, I would recommend asking for another company.

Karen W.

The number I had been using to contact this company was (972) 532-0992. I paid $75 to have them checked out my kitchen faucet leakage via Fidelity National Warranty. They came and said they had to order the parts but never came back. I followed up with my warranty company and them multiple times but they still hadn't showed up. They promised they would for a couple times and ended up no shows. They kept saying there's a logistic issue all over the country which was a standard lie. I ended up have to call another contractor they came the next day and replaced the kitchen faucet for me. It's very frustrating that I had call over and over and waited for 4 months and they never fixed the issue. Don't take a warranty job and earned an inspection fee if you can't manage to take the job. I wouldn't recommend this company with or without home warranty.

Manuel H.

Waited all day today they never came, second time dealing with them. First time guy showed at last minute and left truck running and said yes your water heater is leaking but we don't work on that brand. This morning I called left message to confirm appointment and never return the call... piss poor company don't use them

R W.

Home warranty assigned this company to fix my broken A/C system. A tech came out to look at the system. After about 2 weeks they had not submitted a report to the home warranty company. After several complaints to the home warranty company, it was able to finally contact them 3 weeks after they had been at my house. A couple of weeks later, they schedule an appointment to rebuild the unit and compressor. A couple of months later, the newly rebuilt A/C is not functioning.