Right Call Solutions

Sabrina ..

Between Right Call Solutions and Fidelity Home Warranty, they both suck. We were left without AC for over 4 weeks! Seriously! They blamed each other for missing parts, misordered parts, lost tracking numbers, who was responsible for what, what needed to be done. It was terrible! Towards the end of the entire ordeal they began to place blame on covid. Seriously! Steer clear of BOTH of them!

Jimmy M.

Vincent n showed up , didn't even wanted to take a look at the issue . He just wanted to charge his service call fee and call it a day . I will definitely go with anyone else before calling this company

Madyson K.

Rosalie, the receptionist or appointment maker, needs to work on her customer service. Horrific customer service skills. Had an appointment scheduled for Monday. She called and left a voicemail while I was at work stating my time frame. Which I was fully prepped for. The team NEVER showed up. When I called in to inquire why they didn't come and when they were going to come, Rosalie became defensive and argumentative stating I should have answered my phone so she told them not to come. While attempting to reschedule she REFUSED to let me speak to a manager or get me any real answer to the problem she created.

Michele F.

Right Call Solutions came out to our house to look at our tankless water heater. It was determined that the igniter needed to be replaced. They would need to order the part. That was five weeks ago. The water heater is still not fixed, no idea when the part will be in, and can not get anyone from Right Call to even return my phone call. I have left over 5 messages! Terrible customer service! They Are a train wreck!! Highly caution anyone that's thinking of using them!!

Cory M.

Never fixed my sink. Said they would order one and never called or came back. I called back several times but they kept giving me the run around. They were sent by Super Warranty. Horrible service. I canceled the order and got my money back from Super.

John D.

Right call was contracted through my warranty company. I had requested they bring a 20 foot ladder to my residence to complete the job which is 19 feet up from the ground. The technician said that a 40 foot ladder or something rediculous was needed, when asking if he could at least try the 20 foot ladder he had a lot of attitude and said they wouldnt complete the service. Right call is a waste of time, if you're not forced to use them because of your warranty company i'd go somewhere else.

Seref Y.

The water heater is leaking. I called the company for 4 days, but they never called me back. They don't know how to deal with the customer. The supervisor is busy all the time. They couldn't work because of the meeting. I am not sure how a company surviving such a doing business.

Paula W.

They came out to diagnose a plumbing issue and told my warranty company the issue was not due to normal use and my claim was denied. Complete and utter BS. Not only that - when I called them to follow up they cowardly deferred answering my questions and waited for the warranty company to call me to relay their news. So disappointed.

Kura L.

WOULD NOT RECOMMEND. I usually don't leave bad reviews, but I feel that others should BEWARE. This company was hired by our home warranty company to fix a leak in one of two upstairs bathrooms. The plumber so say "fixed" the leak. About two days later, the ceiling was wet and spots of mole was forming. We called the home warranty company again and the same plumber came out. He wanted to charge an additionally fee to cut a hole in the ceiling to see where the leak was. The first hole he cut was in the wrong spot. We already paid this company to fix the leak the first time he came out, why must we pay more money. He should have fixed the leak the first time he came out instead of knowingly allowing it to continue leaking. His actions caused more damage to our ceilings. The rightful name for this company is Wrong Call Solutions.

Johnna B.

Above and beyond service for this first time customer. Called on the start of a long holiday weekend, spoke directly with the owner, and he was at our house within the hour with everything he needed to fix an emergency plumbing issue. Twenty minutes later we had water again. Honest, friendly, hard-working, quick, and very reasonable. I'd highly recommend and will definitely be a repeat customer. Thanks so much, Right Call Solutions. I couldn't have asked for better experience.

(The negative reviews I see are not at all what I experienced. Could be they're all related to the home warranty service company referenced in each of them as my experience working directly with Right Call Solutions was A+ all the way.)