Rescue Rooter

Linds S.

My plumbing problem started June 14, 2020.
They just finished yesterday, August 24, 2020.
The cost was close to $55,000.00.
My house was from 1928, it had old exterior plumbing.
They restored water use right away.
There was a utility pole in the way of repairs.
They got city light to remove it. That's impressive.
And a cause of much delay.
Apparently the street connection was broken, so a hole was needed on the street and subsequent repair
They got all the permits and had the right machines.
Got it done.
The plumbing looks good.
But I lived with (3) 5x5x7 holes for months.
Piles of dirt in my front yard. Please no drilling after 7:30 pm.
Many days were skipped because of scheduling.
Work was completed and inspected, but I felt management was distracted by other jobs.
The work was good and verified.

John K.

These guys Angelo and his co worker did a great job for us. Most pleased. Knowledgeable and polite. Thought I had a fairly simple job a clogged sewer line. It ended up being more complicated (of course). 2 technicians were here for 3 hours. They snaked the line and scoped it for over 100'. Cleared a clog and found a faulty fitting. In the end problem was fixed and they stayed with original quote a little over $300. I did check around this is very reasonable. Plumbers are not cheap. A lot of companies wanted to charge just to come out. Rescue Rooter came out gave a quote upfront i agreed and they started work immediately. First time I called i think a got a national call center. I would ask if they would furnish one of the local numbers.

Michael O.

Integrity. So important these days. Before hiring a plumber, I did my due diligence and read through all reviews I could find. Many of the reviews I read on ""Rescue Rooter"" plumbing were from states other than mine and were negative. My wife and I rolled the dice and went with Rescue Rooter for a plumbing issue we had at our rental property. We were met by Dontae, the plumbing tech, at the time promised. Dontae immediately got to work assessing the problem; we thought it was slow draining drains creating a leak in the low spot of the house, Dontae showed us the drains were fine, and it was a corrupted wax ring on a toilet.

I told him I could fix this myself, and to settle up with my wife for any service call charge owed for coming out so quick (within 2 hrs. of the call placed). Dontae smiled and said words I haven't heard ever by a subcontractor in this decade, "" ... no charge today, ma'am ..."" with smiling eyes (he had a mask on) ... WHAT?!! A company who had every right to charge a service call, yet they didn't. Wow... All I can say is, in the state of WA (where I reside), if you need a plumber, or plumbing service, you could do a lot worse by going with another company. That, to me, is integrity. I will give this company all of my business (and refer them to all my friends) because of their business practices. THANK YOU Rescue Rooter for making what I thought would be an expensive situation into something I could fix (not that replacing a toilet wax ring is a fun job!).

Tim D.

We had a plumbing emergency right before a ton of snow was planned in the Seattle area. The Rescue Rooter staff, from initial scheduling to the service itself was top-notch. The technician (Chris) went above and beyond just our needed fixes by also checking and adjusting our water pressure, which was the likely cause of the problem. Great job everyone!

Kristen N.

The good news is, the guy who came out was really, really nice. He tried really hard to unclog our toilet.

The bad news is, he must not have had the right tools for the job. We told him we thought our kitten had tossed an apple core down the toilet. He tried for over two hours to get it out. When that didn't work, he said he could either take the toilet itself out and try from the other end for another $295 but that really he thought that the problem was our toilet because it was 17 years old.

But we knew that the problem was the apple core, not the toilet. So we had a bigger plumbing company come out the next morning. They were cheaper to begin with, and they had the apple core out and the toilet working in no time at all.

Unfortunately, I would recommend not using this company at all. We wasted our money and got bad advice.

Adam T.

Terrible. Scheduled an appointment with me about a week out, I specifically told them they would be unclogging a drain in my water feature. I described it quite clearly. Then, 12 hours before they were supposed to show up, I get a call that goes ""looks like you want us to unclog a drain outside in a water feature?"" Yes ""we can't do that""

They refused to come because they ""wouldn't have anyone familiar with that type of drain""

When I pointed out that I'd booked the service for exactly that a week before the response was ""oh, well that's the national call center, they don't know what they're doing.

Wonderful business model.

Patrick B.

This was not our first time using the company but it will definitely be our last the tech was way late and his estimate was olmsted 200$ higher than what I was charged for the same job by them 3 months ago when I pointed this out to the tech he said he had to talk to his supervisor then came back k with a bid almost twice the original because they knew they were not going to get the upsell technician words after more conversation agreed to less work for still more than previous charge only to find out the technician and his machine were not capable of doing the job but still able to charge me almost 200$ for there lack of training second company had the drain cleared in less than 30 minutes

Care B.

They came out to snake our drain to the sewer. It was still clogged so they charged us to put a camera down there and they couldn't see anything because it was plugged. They then gave us an estimate for $12,000 to dig up the line where it was plugged because ""maybe"" the pipe was broken. FloHawks came out with a ROOT CUTTER and snaked the line. Rescue Rooter did not even offer to use a ROOT CUTTER. I feel like they didn't really try to fix the problem because they wanted to upsell us on a VERY EXPENSIVE procedure! Thanks to FloHawks, everything is working great! Watch out for these people as they may try to sell you something you don't really need!

Robert H.

They have bagged on me twice! The customer service rep didn't seem to care that I waited 2 days and no one showed up. We have used them multiple times but this is the last time I will use them. Horrible service there are many plumbers out there that would love to get our business and that's what we are going to do

Rick H.

Had a drain clog Feb 10, the day of big snow in Seattle. The first of two technicians came out to my house. I told him I would like to try the snaking first before the second guy came with his camera. I had to pick up my wife and was gone for about 10 minutes. When i got back home the first tech is hurrying back to his truck. I said, That didn't take long. He replied i didn't find anything. The second guy shows up with his camera and immediately gets to putting the camera in. Here's the KEY to all of this. When the clean out was opened a lot of water came out. Washed lots of snow away. How could the sewer be snaked by the first guy? He never opened the clean out otherwise he would have washed this snow away. I didn't realize this ploy till after they left. They wanted to show me how much I needed to buy a sewer lining. Their plan all along.The camera going in freed the blockage. Lies and deception. I was charged $347 for nothing. DO NOT HIRE THIS COMPANY. THEY WANT THE BIG MONEY REPAIR!!!
No Stars