Rescue Rooter

Molly L.

July 7th we closed on our house. Around the last day of July we had sewage in the basement. Yes, we learned the hard way that we shouldn't have skipped the sewer inspection, hindsight is 20/20. We had a quote from roto rooter of about $14k. Chris came out and did his inspection and quoted us just shy of $10k to reline our pipe. We waited a few months because it was devastating to us as new homeowners. We called back at the end of October and Chris was still as helpful as ever. He helped us secure the financing we needed and had a team out here within days. They dug up a large area of our yard and got to work. When they put the hole back together you almost can't even tell that it was torn apart just a week ago. Thank you to Chris Gemmer and the team he sent out to help us with this problem.

J B.

I'm surprised there are only 3 stars for this place. Musa came out to my house and was super nice, helpful and explained what he was doing. He had a great attitude for someone working until 1am, I wish I could have him talk to some of my coworkers. I should add that unlike most people who have come to fix things in places I've lived he left everything clean as it was when he got here. I can't wait to take a shower again.

P B.

I thought these guys were great so I disagree with quite a few of the reviews. Things were a lot worse then I thought and I believe the dude knew how bad it was as soon as he looked but he tried less expensive things first. In situations like mine, when you know nothing about any of it, it's easy for a business to take advantage of the customer. These guys explained everything AND helped me with my case in small claims court. They assured me that it was 100% my neighbor's fault and they were right. I won my lawsuit for the full amount. Could not be happier.

I also had to deal with Rescue Rooter's administration office. I had just gone through a divorce and the money from the settlement was not available yet. Marianne, in the main office, was super nice and sympathetic and she helped me work it out.

Mine was a bad situation all the way around but it could have been a lot worse except for these guys. The only reason I didn't add that last star is because I tried several times to get hold of the plumber that did the work on my sewer. He told me specifically to call him (he even gave me his personal cell number) prior to my court date and he would give me a statement. I talked to him on the phone and he said he would send it via email. He never did and he didn't respond to texts, etc. Turns out I didn't need it but I would have super bummed if I did need it in order to be rewarded the full amount. I had the post-work notesfrom the job but they were in triplicate and hard to read. I transcribed them for the judge so it worked but because I didn't have a clearly written statement from the plumber I was a little panicked going in to court.

David E.

I had Musa come out to look at my backed up kitchen sink. TALK ABOUT AMAZING SERVICE. Musa stayed almost the whole day making sure everything was perfect. When he found out that my main issue was actually a blockage in the main drain line downstairs, he took care of it (even though that's a ""crappy"" part of the job). He also had a guy come and look at the lines with a camera to make sure there weren't anymore issues. He did a full inspection free of charge. He scoured and cleared all my lines that had issues.

During the visit, a line that wasn't properly attached from the previous owner came undone. It started to flood the basement. He quickly called a company that could handle making sure further damage didn't occur. I was then able to work him Rescue Rooter and the water damage mitigation company to fix the issues. Since Rescue Rooter was there when it happened, they didn't charge us. The water damage mitigation company was able to make sure there was no issues. They were also able to diagnose some old issues that needed repair further down the road.

And to top it off, I had other questions they were able to answer about the house.

Where is my water shutoff?
Can I convert to a tankless water heater someday?
What type of pipes do I have?

Great overall service!

Cammy H.

Musa came to my house yesterday on an emergency call to fix a clogged sink. He was extremely professional and got the job done with ease. I was amazed at his customer service and how meticulously clean he kept our house. Musa had covers on his shoes and covers on the wheels of the machine he brought into the house. He even asked if his truck was parked in the right place! Musa assessed the problem and discussed all solutions. In the end the work was done with a competitive price, and we were extremely happy with what he had done. Many thanks!

Alexandra O.

Rajik, was amazing. We were in quite of a bind and he worked with us to resolve it. He took the time to educate us on how to recognize problem much earlier so it doest get to such a dire level. Very respectful. Used shoe covers and cleaned up after himself. If you call for service try to get Rajik.

D S.

Rich was amazing. We had a macerating toilet that has been giving us issues. We spent quite a bit of money back in January to get it repaired. There was a hiccup in regards to the time they arrived on the first time they came out, but Rich and his manager were understanding and quick to make the situation right. They offered to give us a new toilet and we only had to pay for the install due to their guarantee and the manufacturer selling a faulty one. We had to wait a week for it to come, but Rich communicated throughout the week with me about it, which is I really appreciated. On the day of the install, Rich called me and informed me what time he will be there and how long it will take. It was seamless and didn't affect any clients at the place where I work. Overall, Rich goes above and beyond. They did everything to make sure we were taken care of and receive exceptional service.

Sarah P.

Great Service! Kajik showed up the same day as our call and within an hour of the scheduled arrival time. He offered us options and a concise explanation before moving forward. The clog was fixed within 20 minutes. Total charged was $140 (very fair price for this service)
Kajik is pleasant and professional. I would definitely recommend!

Wendy L.

Glad we found Rescue Rooter; they are the best plumbing company in town for sure! We experienced a plumbing problem the other day, due to late night so it was definitely hard to find an emergency plumbing in the great Seattle area. We called and the staff Mark came in, Mark was super friendly and very helpful! He solved the problem by 12am (yes, this craziness happened after their business hours, and they still came in and did the job!) This company for sure will be my first preference from now on!

Alton S.

If you want your $ ""rescued"" from your wallet, Rescue Rooter (ReR) is the firm for you.

Techniques used during my interactions with them: Good cop, bad cop. Bait & switch. Dangle the ""carrot"". Out right lies.

The ""players"".
Cody (Technician 1): Good cop
Bryan (Technician 2): Too honest ""new guy""
Andrew (Manager): Bad cop.

First, while an internet search will list various phone numbers/cities with different ratings for ReR, they are all dispatched from the same location. I called the Renton number (good ratings) but the technicians dispatched to my house were from the Pacific, WA location.

Initial issue: mid day on Saturday, my downstairs toilet was backing up. Cody (good cop) arrived late Saturday evening and gave me an estimate to figure out the problem & I agreed to pay the estimated amount. He then snaked & videoed my sewer line. Sewer main was blocked due to some work that another contractor had done (no surprise to me here). It was late Saturday evening by this time, so the good cop said that since he wanted to get home, they would credit me for the work that they had done so far (if his management (bad cop) agreed to do so) IF I hired them to do the rest of the work (dangle the carrot).

I asked for an estimate for them to dig up the line, repair it and backfill and a separate estimate to repair the sewer line only. Since good cop would be off for his weekend, the technician who videoed my line (too honest new guy) provided me with the quote. The verbal quote that night was $3,100 for all the work. I paid good cop for ""services rendered"" and looked forward to getting things figured out on Monday when my other contractor would be available (and after I got ReR's written quote).

The next morning (Sunday), ReR's quote had climbed to $3887. When I asked if that amount included the AAA discount, it was reduced to $3487. The separate quote to reroute the sewer line only was $400 to $600.

I called & left a message for my original contractor. They responded on Monday and agreed to do the digging/filling for a VERY reasonable cost (compared to ReR). I asked them to be prepared to dig the hole and have it prepared for ReR by 11:00 AM Tuesday morning. I informed ReR that I had talked to my other contractor and ReR agreed to have the same technician (good cop) at my house by 11:00 AM Tuesday. I called good cops cell phone number after 11 AM Tuesday morning and he indicated that this was his ""Monday"" and he was completely unaware of any requirements for his time that day.

My first contractor (as agreed) showed up early Tuesday morning and began digging the hole. Good cop from ReR showed up at around 1145, looked at the now exposed sewer line and immediately informed me that the original quote for the Sewer Line work was ""wrong"". The individual (too honest new guy) that quoted me the $400-600 price was new, and should not have quoted me that price. After some discussion good cop got bad cop (manager) on the phone. Bad cop indicated that the lowest they could complete the work for was $1500 (still 3-4 times more than I was originally quoted). He stated that the permit alone would cost $400 plus the cost of his technician waiting for the permit (outright lie, permit cost was $100). I initially agreed to pay the $1500 as I felt bringing in another plumber at this point would be counter productive. Before work could begin, I was told I had to do a quality assurance interview with someone from another ReR office. The QA representative asked me if I was satisfied with the options presented to solve my problem. I said no because of the cost increase. The QA call was terminated and good cop told me that he had to go back to the office to discuss options. He called me about an hour later to inform me that the only way the work could proceed was if I answered the question posed by the QA rep by stating that I was satisfied. Not only was I being asked to pay an excessive amount for the work, I was being told that I had to lie and state that I was satisfied with a significant cost increase. I told bad cop I would sleep on it and get back to them.

The next morning, I called several other contractors and ended up with another contractor completing the work for $650; very close to ""too honest new guys"" estimate. The other contractor got the permit for $100 and completed the very simple repair in under an hour.

If you want to just throw your $ away, use Rescue Rooter.