Rescue Air and Plumbing

CT M.

Thanks for responding, it is really appreciated. I do thank you for coming out on such a bad weather day. The work that was done was very good. It is just the other issues that were concerning. The fact that you took time to address the concerns is commendable.

Kevin S.

Tried to up-sell me things I didn't need. Told me a part was discontinued, and tried to get me to buy a whole new furnace for a price from $4,800 to $6,800. I found a small business owner that came in and replaced the part that day for $450.

Priscilla H.

Wow! These guys should be the definition of customer service and other companies should take notes from these guys. From the moment we made that frantic call after our furnace did not come back on after being without power for 48 whole hours to the same day drive out to our house in such short notice, every step of the way these guys were so easy to talk to and so professional. Josh answered our call and attempted to walk my husband through all the possibilities and rule out anything major. Within less than 30 minutes we were notified that a tech would come out the same day. Tech arrived no later than 3 hours after the phone call (keep in mind the heavy snow and ice on the roads). Gary and another gentleman showed up and they assessed the problem in less than 30 minutes. Our heat was up and running and still going strong. After the horrible past 48 hours, they have no idea how their great service and professionalism gave us such a huge relief and emotional stability to continue to face whatever else we may encounter in these unprecedented times in TX. I really hope everyone gets to experience the peace of mind and relief we felt. Well worth the money for this type of service. Thank you to everyone involved today to make it happen!

Daren C.

Rescue Air sent out Blake Killgo to do semi-yearly maintenance. He was very professional, polite and courteous. Well done.

Terry T.

Dean did an excellent job explaining things. I was surprised at how prompt they were and calling me back and getting this appointment set and getting out here. I will definitely use rescue air heating and cooling in the future!

Sara N.

I submitted a request for service to consult on my inefficient HVAC system in my townhome through Yelp. I received a message back saying, "We can absolutely take care of this for you and thank you for reaching out..." I then received a phone call indicating that they may not actually perform the service I had inquired about and that a technician would reach out to me with more information. That never happened.

I wish they had valued my business more. They might be great, but I never got that far!

Jordan R.

Every bit of the process has been great. We were referred to Rescue Air by Costco's home services. Everyone from sales, service, and installation were amazing to work with including Alexia Gallagher, Jordan Wiggins, and Jesus Zuniga.

We are really happy with our new Lennox XC20! She's quiet and can hardly hear it when she runs. Also we've noticed a difference in our power bill already. They replaced the entire HVAC and everything is now new and improved. They came on a Sunday were able to complete the job all in one day.

Their customer service has been great any time I've called asking questions. Even after service has been completed we've received thank you notes from Alexia and even a small thank you box from their main office.

There is also a membership program where they will remind you for maintenance on your unit regardless where it was purchased before.

I think everyone would be foolish to not call Rescue Air when needing HVAC services in DFW!

Brittany S.

Gary and Roman were absolutely fantastic. Our heater wasn't working and with the cold winter quickly approaching and Covid-19 restrictions, we weren't sure how quickly we'd be able to get someone out here to get it fixed. To our pleasant surprise, they arrived only a short time after calling. They were both extremely friendly, efficient, and professional. The issue was resolved smoothly and we could not have been happier with their customer service. We will be lifelong customers of Rescue Air Heating and Cooling. Thank you again!

Jared T.

Don't be fooled by the reviews here like I was, working with Rescue Air has been awful. Three times we've called on them for repairs to our HVAC system, and all three times they've not only failed to fix the issues they were contracted to do, they've caused several others. Simply put, their workmanship is rushed and is shoddy and their pricing is significantly higher than other companies who do the same thing. I'm willing to pay a premium for good service and products, but paying outrageous prices for bad workmanship and a worse experience is one mistake I will not be making again. If you have the choice to work with any other company, do it.

Don't believe me? Keep reading.

Earlier this year we had issues with our furnace going out. A repair technician came out to fix it, but it continued going out after he had left. A second company came out to asses it and realized that they had simply not put the door back on properly which was causing the issue. Simple solution, but overlooked by Rescue Air.

More recently, we called them to perform annual maintenance on our AC units which are admittedly old. They assured us that their repairs would make our system work better but couldn't guarantee for how long. It turned out to be less than 8 hours. That night, our motor died causing our house to get up to 80 degrees inside. Seems odd that a technician comes out to make repairs and then everything falls apart, right? Highly suspicious timing.

They then sent out a second technician to reassess the damage. For $4,000 they could "fix it again" but wouldn't guarantee a timeline. At a minimum they recommended blowing out the pans so they wouldn't overflow and cause even more issues. I came home to find that they had blown the pans out with such force that it destroyed the pipes in the secondary drain which happens to be in my kid's bathroom. Now we're hiring a plumber to fix the damage they caused.

The problem with Rescue Air is that it's all a facade. They have a great website, great marketing, they're high tech, and the people seem nice. But at the end of the day their workmanship is poor and the experience of working with them has been abysmal. Don't be like me and fall for the good reviews that they demand of their customers, save yourself the money and the headaches and find another vendor who will give you the care you deserve and pricing that won't hurt your pocketbook.

TLDR: Their reviews are great, but don't be fooled by the good marketing. They're expensive, their workmanship is shoddy, and the overall experience is not good.

Tania F.

Our A/C wasn't blowing cold air, it's a Sunday, and we've got a baby. Needless to say, I was worried about the hassle and expense that was sure to come. However, Rescue Air Heating and Cooling was great to work with! Chase, one of their techs, was out within a few hours. He diagnosed the issue quickly and educated me about what happened. He replaced the capacitor and was on his way in well under an hour. Excellent customer customer from both Chase and the dispatcher! Highly recommend.