Rescue Air and Plumbing

Gabriel S.

I'm giving them a 3 star only because Nelson Sosa was five stars hands down. My AC went out on the morning of 9/3/2019, I troubleshoot what I could, before calling them. After Nelson looked at it for a while he said it was the blower, $1000 to $1200 to replace. He looked at it some more and found that the furnace control circuit board was blown, $1200 to replace. Now my AC is old, it was installed in 2000, so it was also suggested that it could be replaced for like 10k, which I think is to high as I looked into AC's last year. Of course for the board replacement, if we joined their member ship the price would go to $1000, for a monthly payment of $11.99, so the $200 off would pay for the membership. We paid $99 for the diagnostic, I ordered the circuit board from Amazon, free next day shipping for $78.00. Took me 15 minutes to replace. Who in their right mind thinks $1200 is a fair price for 15 minutes of work?

Joshua, if it takes more then 15 minutes to change the same board I did, that might be the problem. The price was unreasonable. So Nelson also mentioned that I had hooked up my nest wrong, because it wasn't turning on the blower. Now after looking at the burned board it's obvious why the blower wasn't turning on, it had nothing to do with nest. I stand 100% behind my nest installation, I'm an Electrical Engineer and work in designing and reading schematic daily, seeing how Everything is color coded it's and easy job. I don't need your congratulations for not getting electrocuted, being and engineer safety is alway a top priority, being a consumer I do t think I need that from you, engineer or not. If I wasn't at work that day I would have never called.

Casey J.

Gentleman who was here was very personable, but after he left I felt pretty fleeced on pricing. I had just bought a home and wanted basic service performed, as I did not know the last time the HVAC had been serviced.

Signed up for their monthly membership, but they did not give me a membership rate at the time for the service I had done.

After I had paid and mentioned I wanted to have my ducts cleaned-- which I paid for at the time, I had to call them to schedule it--they never bothered to call me. And when I attempted to schedule it, after having already paid, they informed me they did not have availability for nearly a month to complete the task.

They also charged me:
--$200 to replace ~5 feet of thermostat wire. (from the AC unit to the exterior wall)
--$1000+ for duct cleaning which took them only 2 hours to complete and left debris all over my home. They used a glorified shop vac for this, but also never cleaned out either of my cold air return vents. Despite them having a shop vac for this, they didn't clean up the debris that came out of the vents after turning the air back on either.
--$700+ to add 3 lbs of refrigerant and "leak seal."
--$474 to clean both blower wheels--this was the closest cost to seeming reasonable, based on the labor/time spent.

Evan D.

Rescue Air knows their stuff, but in my opinion, they will use that against you to get the most money out of you as they possibly can. I felt as if many of the typical sales tactics were present: It seemed like every objection had a perfectly prepared one-liner rebuttal, there was the "let me call my manager" tactic to see what can be done about the price (Proclaiming loudly with the "manager" about how not replacing the unit will cost me more money in the long term. In my opinion, this was just an attempt at subtly convincing me that I needed the full AC replacement they were trying to sell me.) I did not feel that their prices were in line with the work they performed. They charged $250 for 2 lbs of R-22. There were several remarks about how my unit was one of the worst they'd seen (in terms of how frozen it had gotten). It's my belief that this is all just part of a "performance" they seem to be putting on to get you to separate with your money.

I won't be using this company again. If you decide to go with them, or any company really, my only advice would be to get a second opinion before paying for any large repairs. I'm giving them two stars instead of one, because even though I don't appreciate the upselling sales tactics I felt they were using, they were able to fix the problem I was having with my unit. It's been a little over two weeks and I haven't had any further issues.

T C.

Stop looking for an air condition/heating company. You found the best. Roman is the best of the best when it comes to customer service and attention giving. He's knowledgeable and explained technical info so I could understand it. I ended up buying a great unit and it's being installed before my current one stops. I'm in the restaurant business and companies lose customers bc of bad svc. This company will only grow bc of their great svc! Thanks Roman.

Lauren M.

Roman from Rescue Air Heating and Cooling just provided one of the best experiences I've had to date with an HVAC tech

He was very professional, honest and super friendly!

He gave us all the info we needed about our current (older) unit and also gave us several options & tips on how to deal with the unit we have since we're not in a position to buy a new one just yet. He also offered their subscription deal which we signed up for because it's definitely worth the price!!

Would absolutely recommend Roman with Rescue Air Heating and Cooling!

Laura C.

Blake is an exceptional Rescue Air technician, representing the company with reliability, professionalism, knowledge & skill, all with a friendly upbeat serving attitude. We have used Rescue Air the entire time we've lived in Dallas and our experience with them has been top notch. From HVAC installation, emergency repair, to their maintenance program, we see that Rescue Air is a customer service driven company. Any problems have been addressed immediately and personally at every level. The employees also express happiness with their employer and enjoy a supportive family-like working environment. I highly recommend Rescue Air.

Morgan S.

Wow, I had a blower fan start to fall apart on me and was rattling my house and screaming at me from the air handler. I called Rescue Air as they'd just replaced it about 13 months back. Even though the part was out of warranty, Joe managed to find it and still replaced it at no cost. I am truly blown away! (No pun intended) It's nice to have a company that is willing to stand behind their services and set homeowners' minds at ease. It's easy to shop for HVAC repair but when it comes down to it, I can't thank Joe enough for coming through when it mattered most. Customer for life!

Van T.

Nelson was very courteous and professional and was very deliberate about taking his shoe covers on and off every time he came in and out of my house. He took the time to explain everything he was doing and made excellent recommendations. Service was punctual and delivered professionally

Megan S.

I guarantee that Rescue Air Heating and Cooling will give you personalized service from the first moment you contact them.

I came home from working late one evening to find my AC not cooling. I was concerned that no one would answer the phone after business hours and/ or how long it would take for someone to come out. Kevin not only answered the phone and made scheduling easy, but also gave me advice on surviving the night.

The next day, Gary came out at the exact promised appointment time and had a smile on his face (something I definitely wouldn't be able to do in 100 degree heat). Gary was efficient, knowledgeable and honest throughout the appointment. I never felt like he was trying to pressure me into anything.

I already knew my unit was on its last leg, but I hadn't found a company I really trusted or felt like I received a fair quote from. Until Rescue Air Heating and Cooling. They are absolutely the company to trust! Gary explained my issues to Michael and together we figured out what would work for me. I'm getting a new AC unit and they are getting a customer for life.

Tom T.

Very cordial and polite. Gave us a great explanation and recommended a less expensive option than a competitor. Their cheaper option worked and saved us tons of money. I always appreciate vendors that gives us the options and the associated risks with each.