Rescue Air and Plumbing

Wendy J.

I have used Rescue Air in two separate houses - one of which is a high-rise and they continue to provide excellent service and quick responses. These are some of the most polite and professional servicemen that I've worked with and they're all super knowledgeable!

Troy W.

Our service person Aaron Buckley was fantastic! I was able to arrange for same day service. Aaron was courteous, respectful, professional and got straight to the problem. He didn't try to sell me a membership or vent cleaning. He simply fixed the problem and counseled me on what to do next. The appointment was less than 30 minutes and I would highly recommend them :)

Samantha A.

Joe Kronenwetter came out and inspected our hvac unit. We knew it needed cleaning, but we didn't know about all the little preventative measures we could take to prevent hefty cleaning bills in the future. He was friendly and informative and I'm happy to add rescue air to our growing list of vendors for home needs.

Stephen C.

I called Rescue right after Thanksgiving when my thermostat stopped working. They sent someone almost immediately, which I was not expecting. Joe explained that this was a repair that I could handle myself and would save hundreds of dollars. He even showed me how and didn't even charge anything for the visit.
I took the money that I saved and went out and bought a nice Christmas tree for the family, who, by they way were quite impressed with this do-it-yourself repair that I accomplished - having zero faith that I would be able to do it.
While the company may not have made a dime for their trouble, they made me a hero and now have a customer for life!

Jake W.

I was a customer since 2020 through a continuous monthly plan, which you pay like 15-20 bucks a month and they do two scheduled visit a year. I have two units in the house and I think it is a good deal.
First maintenance check was in summer, the tech came on time and did a thorough job checking two units in 90 min.
Melvin came to my house for the second checkup 6-month later. He was really knowledgeable on everything about the job. He is also super friendly and agrees to put on mask and shoe cover without any problem. The whole process was stress free since he did not really try to sell me anything that I feel is not necessary(my unit is 2-yr old).
They do get busy sometime and actually missed my winter check-up date twice, and I was kind of upset because of it but Melvin totally saved the day.
5 starts to the company, 10 stars to Melvin

raul u.

PLEASE LOOK AT THE EDIT. THIS WENT FROM REALLY BAD TO AWESOME. You don't see companies taking ownership of their business like Mr Doug Just did.

Called, very courteous. Made an appointment. I was told it would cost 129.00 for the visit.

The tech came changed one fuse that took less than 10 minutes.

This was for A thermostat that I had installed that got no power after I got it installed; it Is literally 4 little screws, 4 little wires; once the tech changed the fuse he just mounted the thermostat; he never told me anything about this being an extra charge ! After all I called for the thermostat to be installed.

Well, it was 129.00 for his " visit" plus 120 to install 4 screws and a few wires... my old thermostat was already out, he even said " your installation was almost completed" so I will give you a " discount" Well... his " discount " was a total of 250.00! Fine if you want to nickel and dime for every little thing but, he never explained that it would cost an additional 120 to complete an Installation I had begun. Deceptive and sneaky is not a good way to do business. After a review I left on their system I got a call almost immediately. I told them what went wrong.... Guess what... nothing happened! To ad insult to injury I got a card in the mail thanking me for the business.... This is where I draw the line, you came for 10 minutes charged me 250.00 ??? How is this good service???????? I feel like I was robbed. It would have been ok if I was explained that I was going to be charged extra to complete a job I had almost finished..... I will never hire them.... The sad part is that they didn't care! After I spoke to someone nothing happened, this is why I was compelled to write this specially after their thank you card??? Really??????? PLEASE SEE THE EDIT.

I received a call from MR Doug, he is the GM for this business.

He investigated what really happened, his tech was at my house less than 15 minutes, I was his last call, Mr Doug explained that he did not deliver on the diagnostic that they have to do which is about 45 minutes or so, he went on to explain that the 129.00 is for a complete diagnosis of my whole system; that didn't happen. He said " we failed to deliver " I am going to make it right " he also said he hopes that they didn't ruin the opportunity to serve us.

I don't come across someone with that kind of integrity, it isn't about the money; it is about being honest, he is as honest as they come. For this reason; I have changed my rating from 1 star to 5. In my book this is how you take care of business, honesty is a rare commodity.

Thank you Sr.

Thank you, none is perfect and, this is how we get better. I'm glad things ended this way and, I will be sure to call you guys should I need anything in the future.

Rachel J.

Roman came out today to diagnose and repair our A/C unit. I was ecstatic that they had a technician available on a Saturday in the Summer. Another company said they weren't available until Monday! The lady in the office was friendly and helpful and Roman was quick, professional, and very knowledgeable. We now feel confident having a "go to" for all of our future HVAC needs! Highly recommend!

Jenna L.

Rescue Air is by far THE best and most professional AC company I've ever dealt with. From the first point of contact to the end, they provided excellent service. When our AC went out on Saturday evening, I called them and Roman Arnold came out the next day. The dispatcher was great about letting me know when they would be coming and Roman even called to say he was on his way. When he got here, he did a thorough inspection of the unit and when he made his final analysis, he took the time to explain to me what the problem was and what needed to be done and also worked with me on finding a solution to finance the expense of replacing the unit. I feel like he went above and beyond, and he exceeded my expectations. I am BEYOND pleased with Rescue Air, and I would recommend them to EVERYONE!

Marcie W.

We had Rescue Air technician, Adam S. come out this morning and do a review and full service on our AC unit and also replace our filter. I have never been very much into services as a membership plan, persay but am very happy we have signed up for this one. It has been a wonderful service and gas allowed us peace of mind with our system. Highly recommend this company and their membership service that includes maintenance and any upkeep needed, recommendations.

Kate W.

I was skeptical when I called on a Sunday and got an appointment the next day. When Alan showed up I was expecting a ten minute sales pitch for an overpriced system. Instead Alan spent a couple hours with me patiently explaining my options with full transparency. His knowledge and professionalism were outstanding. He took the time to inspect the entire house inside and out to measure the air flow and temperature in every room, even tested the windows. I was extremely impressed. The installation for my entire HVAC system was finished in one day without issues. Gerber and Melvin were fantastic! Again I was impressed. They also took the time to answer my questions and explain all the aspects of the new system. I also have to mention the contact and follow up from the main office. They texted me before and after Alan, Gerber and Melvin came to my house, with pictures of them. Unheard of. This made me feel even more comfortable answering the door. I could go on and on. One more thing, they were very careful not to leave a mess. Alan even wore shoe covers when he came in the house!! I would and have recommended Rescue Air to everyone I know. Ok. One more thing, I have already seen a big reduction in my electricity bill. There is more but I am running out of spa