Rescue Air and Plumbing

Mark M.

I spoke to a nice lady named Edie on the phone. She scheduled me for service the next day. The only problem is she never scheduled it! I called back to confirm and they had no idea about the service being scheduled. I'm not sure what happened. The repair needed to be done urgently. So I wasted time thinking I had an appointment when I did not.

Annette C.

Company responded immediately to set up service call. Tyler listened attentively to the various plumbing issues around the house and made good recommendations with differing cost options. Promptly resolved the immediate leak issues and scheduled followup service for the remaining items. I appreciate the time spent explaining the details behind the issues and solutions so that I could make an educated decision with no pressure.

robin n.

Jordan and Andrew came out the same day to fix the broken a/c at our place in Dallas. They were lifesavers and were able to diagnose and fix my extremely old unit to working condition which I wasn't sure would be possible. They went above and beyond to help me get it fixed quickly and explained the process along the way. They truly rescued me on a hot Dallas afternoon! Thanks again Jordan and Andrew!!!!

Katie K.

Our AC went out after a recent storm in the area. We called around to many other places on a Tuesday with the earliest available appointment being Friday. I called Rescue Air and they were able to send someone out the very next day. I was so impressed with the booking and communication. The woman I spoke with (Eadie) was so polite and answered all of my questions without making me feel rushed. She explained what to expect so there were no surprises. The day of the service, I got a courtesy call to let me know I was the next house, and I again got a call 30 minutes before they planned to arrive, giving me plenty of time to meet the technician. I was also given a name, picture and bio of the person that I would be meeting at my house. As a woman, this was highly comforting.

John arrived and was perfectly polite and professional. He explained what he would be looking for and where he would need access to. I also loved that he provided me with a list of pricing for repairs prior to him beginning work, so that again, there would be no surprises and I had time to process the information rather than being rushed into a decision. John quickly found the issue and was able to replace the broken part same day. The whole process took under an hour. I never felt hassled to purchase a protection plan or additional services.

I will absolutely being using rescue air for any future HVAC needs.

Steven C.

Joe came out and looked at my problem. After determining it was more of a plumbing issue he got some suggestions and was able to use the emergency drain on my tub to get to the clogged line that was keeping my AC from draining. Last time this happened it was $2000 pipe replacement. Thanks to Joe, the clog was cleared for the cost of a service call.

Thanks!!

Maddox W.

Rescued by Rescue Air all thanks to Matthew Jacob! A few weeks ago our hot water heater decided to stop working and it took me a few days before I could figure out whether it was electrical or simply malfunctioning. I was stuck until I called Rescue Air and Matthew showed up. He was on time, friendly, knowledgeable, polite and most importantly figured out what was wrong. It took Matthew a second trip but after helping me order the correct new unit, he spent almost a full day in my attic installing it with expert precision (August in Texas is no joke, but being in an attic is unbearable). Matthew still had a smile on his face after completing the job with ease and walked me through everything. Not only did he save us from going another week having to take cold showers, but provided exceptional customer service and successfully made me a Rescue Air customer for life. I can't recommend this company enough and just want to say thank you again Matthew and also Randy for doing such a wonderful job. You guys rock! -Maddox W.

Fatema Q.

9/6/2022- requested an estimate from the company. They called me right away and were able to get a plumber out the same day. They sent Tyler who was wonderful to work with. He understood the problem and explained all the various reasons that could be causing it. He explained where to start to diagnose the problem from the least severe case to the most severe case. He did not pressure me to make any discussion and left me with a lot of good information to review with other estimates I get. He even went as far as to say if I have questions with other estimates he is happy to answer my question. It's wonderful to have that experience with Tyler because it really felt like he cared about me as a customer and my home and not just saying things to win a business. I really appreciated his politeness. Rescue Air you have hired a good guy that will bring you lots of customers.

Raymond C.

I like how the "business owner" replied and emphasized in such a cocky way about their service but mentioned nothing about price gouging on Sealant and refrigerant. Sure, you need a license to purchase refrigerant, but it does not mean you need to charge 10x more on customers. Just do a cursory online search will give you all the numbers. And what about the sealant that you also charged 10x more? Anything to say about that? All pricings are out there as transparent as it is.

And i am sure your "10 other" competitors will sit down together and the other 7 will acknowledge they are charging more than you do so they will get less business. And by your logic, if charging more means better service, i will beg you to share the names of the other 7 competitors so we can get better service, if you don't mind. Also share their numbers too just to prove your point! Thank you!

Sarah H.

We came home from a work trip and the house was hot. Sent a Tuesday evening message to RAHC and they responded quickly. They were out the next morning (Wednesday). Joe and Allen were informative and fixed our AC within 30 minutes of their visit. They gave us great next options on our 20 year unit and I will continue to use this company. Thank you!!

Janice S.

I chose this company based on their online reviews from multiple sites. If you depend on customer reviews, too, I highly recommend this locally-owned business. I have very high standards for customer service and I was not disappointed with anyone on the team. I called in the afternoon and was able to receive a same-day appointment. The office was friendly and courteous. I received update calls and notification when they were on their way. The honesty from Andrew and Jordan was reassuring. They were very knowledgeable in their explanations for options and patient with all our questions even at 10 pm. We didn't feel pressured or experience any up-selling. Best of all, the crew arrived by 8:30 am and we had a completely new, installed HVAC unit within 24 hours. Anyone who ever experienced an A/C failure in August in Texas knows the value of a quick turnaround. The install crew was very professional and worked independently to get it all done. They used drop cloths and cleaned up everything so well you couldn't even tell they were here. We've found our new go-to for HVAC and plumbing.