Rescue Air and Plumbing

Ricardo F.

I contacted Rescue Air for three reasons. Firstly, the company has received excellent reviews across various social networks. Secondly, its headquarters are located quite close to Richardson, TX. And thirdly, the company can be reached through various channels.

I was able to schedule a technician appointment with Rescue Air for the following day, before noon. The technician assigned to me was Roman Arnold. He provided exceptional customer service and explained to me that my AC unit, which was over 40 years old, was no longer of any use and that it would be better to replace it rather than waste money on repairing it. He did not pressure me into purchasing anything.

Following this, I decided to replace the entire first-floor system with Rescue Air. As of now, the installation crew is still working, and I will update this review once the installation is complete.

Jenny A.

Very quick response to my call. Roman was able to keep my AC working until the next day when it could be replaced. Everything was explained and options for replacement were given.

Kent C.

My family's Air Conditioning unit went out on one of the hottest days in Texas (107°). Roman Arnold was our technician that came out and serviced us. Not only was he efficient with his work and very detailed in his explanation of what was wrong with our unit, he also was very thorough with how we could prevent mishaps in the future. It was very comforting to know that he was a very honest and a person with integrity. Going forward I will be sure to not only ask for Roman, and Rescue Air, in all future situations, but I will make sure to recommend him and the company to friends, family, and associates. A

Ken M.

Had a great first experience with this company and in Roman the tech that provided it. I've felt talked down to and taking advantage of by other companies in this vertical. I felt Roman was straightforward and professional. He seemed to draw from years of experience. I have multiple units and an unusual floor plan. He got all the systems up and running, just in time from the Texas heat. I'll touchback after further service and maintenance. So far I'm very impressed.

Daniel M.

I reached out to Rescue Air and Plumbing after hours on a Friday evening. The customer service team was super responsive in helping coordinate a fast availability, and in less than 24 hours, I had Roman at my door!

With Roman's 30+ years of experience in the industry, it's easy to see why Rescue Air has countless 5-star and A+ reviews. Roman had the perfect balance of both being professional while direct, and thorough while being fast!

Roman recommended both short-term and long-term solutions to my HVAC needs, as well as must-have preventative maintenance here in Texas.

Texans, do not wait longer than you should like I did to take care of your HVAC unit. Call them and get a full-diagnostic and maintenance plan started.

Deborah H.

I've been a loyal customer of Rescue Air for 10+ years. Since then, they've installed new Lennox systems in my house, my Mom's house and my son's house. They are consistently prompt, professional and the communication is exceptional. Johnny scheduled my appointment yesterday afternoon and was helpful, accomplished and friendly. He let me know I was scheduled for the following day and I'd receive a call when the technician was on the way. This morning, I got a call from George in the office (who is always so nice and efficient) letting me know the technician was on his way to me and would arrive in about 30-40 minutes. At the same time, I got a text message with a photo of the technician. Right on time, Roman Arnold arrived and got to work diagnosing the cause of some minor issues with my system's cooling and he identified the problem within 15 minutes. He got right to fixing the issue and had me back up and running in no time! As I write this review, it's been about 7 hours since he left and the temperature in the house is still holding cool and steady exactly as it was when he left and the outside temp is now approaching the high 90's. I can't say enough good things about these folks and I highly recommend Rescue Air and Plumbing!

Meg S.

Tyler was great! Very kind and professional, timely and efficient. He explained things well, worked quickly and was super nice. Highly recommend.

Chandler O.

We had an issue with our AC unit + they put us on the urgent list. Their rep arrived the next day -- Ramon was incredibly professional, keeping us in the loop on our system status every step of the way. He went above + beyond to explain the issue + the solution. He gave great recommendations on the fix + how best to move forward.

Jay F.

When is the last time you felt like a service business actually wanted your business? Most doctors, home repair people, etc. today make you feel lucky they can fit you in. Rescue Air truly wanted my business. They answered the phone at 7AM on July 3rd, were out by 1PM, and were able to install/repair the next day - July 4th!

M T.

Roman from Rescue Air came to rescue our AC issues July 3. He called ahead of time and showed up on time. Roman explained what needed to be repaired in a very professional manner. The problem was handled expertly, efficiently, and timely. We changed from our usual AC company and found that Rescue Air was the right choice. We chose the option to update our furnace and inside air unit along with the Family Service Plan. Thank you Rescue Air.