Repipe1

Fred W.

Absolutely outstanding in what they do: repiping. Their bid was fair. The work was quick and of excellent quality. They bypassed the four unit building's horrible, leaking and thoroughly clogged galvanized supply lines in just two days. They worked to minimize disruption of the tenant's apartments. Even the plaster and drywall patch guys worked lightning fast and did excellent work.

Why the four-star review then? I also had them do some plumbing things that where out of their core-competancy such as adding a drain and vents. That part of the job did not go very well. For example, they left raw cast iron drain (it should be threaded) sticking way too far out and very much in the wrong place. I ended up having to bring in a different plumber to resolve the drain hookup. But if you stick to just repiping, they can't be beat.

dan s.

My original review left out something. I did not mention that , as the job neared completion, the installer and his boss both said that they could not finish the job without replacing the main, at a cost of another $1,800. Both the installer and the salesmen had agreed before starting the job that the main did not need replacing. I had no choice but to agree to have them dig up the old main, which they assured me was galvanized from the street to the house.

As I was looking at the mess they made of my lawn and landscaping, I noticed a 4 foot length of old looking 3/4 inch COPPER pipe on the ground next to the trench. Upon inquiry, I was told that it was the old main. The worker pointed to where the end of the old pipe projected from the side of the trench they had dug. It turns out that the galvanized pipe only went a foot or so into the ground, and was copper to the street. It was too late to stop them, since they had cut both ends of the pipe and laid their own. I took pictures so that I could show the management.

Sam, the manage,r had a hard time believing me, until he saw the pictures. He begrudgingly voided the $1800 charge for the unnecessary work. He made a point of saying that there was no warranty on the work because I was not paying for it.

HERE'S the kicker. I got a call from Sam after I posted the review, asking why I was so negative. I explained that I had gotten tired of calling his crew chief over and over and still ending up with things that were not fixed properly, so I finished things up myself (crawlspace vents, holes in the garage drywall, etc).

Today I got a bill for $1,800. When I call their billing department, I got Spartac, who reviewed the whole list notes on the account, and informed me that Sam had reinstated the charge because of the negative review. If this is business as normal, you probably can't trust the reviews here and on Angies list. Spartac then claimed that the reason the charge was reinstated was the pipe they took out was obviously faked as it was too small to be a main. In short, they were claiming fraud on my part.

I did not mention this part originally because Sam blamed everything on the salesman and crew chief, and said the responsible people would be dismissed. Today I was told the crew chief is still on the job, so obviously the same thing can happen to others.

D F.

Repipe1 was fast, neat and clean. They promised and delivered. I would suggest them to anyone.

Brian S.

5 or so years ago, Repipe1 did a complete repipe of our house using Uponor PEX. I called Repipe1 on July 10th to inquire about changing 1 line (~20') that supplies the Refrigerator icemaker. The original line had a shutoff valve (at my request), that was no longer needed and I wanted to eliminate the access door in the ceiling. I understood this was a SMALL job, but thought since Repipe1 did the original work, it seemed logical to ask them first. I explained the entire situation on the phone. The response from Repipe1 was: ""We only do complete house repiping. You need to call your neighborhood Plumber"". Say what? You call this 'Customer Service'? Wow, if I knew this company cared so little about their past customers, I certainly would have selected a different repiping company 5 odd years ago. Beware.

2015-7-13 Update. Sam the Account Mgr contacted me a couple days after my above posting to explain Repipe does not have a Service Crew to handle the small jobs. He explained that they would need to pull someone off of their normal installation crews in order to handle my job. With a company the size of Repipe1, it seems logical they should have 1-3 Plumbers on call for these little jobs and Service call, but that is my opinion. I was happy that Sam contacted me and even offered to send me $100 to cover more than half the $175 cost. For this responsiveness, I have updated my above rating from 2 start to 5 star as Sam went the extra mile to address my concern. It is not easy to find Plumbers to do small jobs on PEX tubing, which made this situation more of an issue for me. Thank you Sam for being very customer focused even to this customer from the past!

2015-7-18 Update. My attempts to contact other Plumbers to replace my small PEX refrigerator waterline were unsuccessful. So I contacted Sam the Account Manager at Repipe1 and asked him again about doing my small job. Sam got his crew of 3 guys there on time and did the job for cheaper than anyone else. I can say that Sam went above and beyond to make this customer satisfied. I would not hesitate to recommend Repipe1 to anyone needing a PEX pipe job.

M. W.

I had my house in Los Gatos repiped last week. The job was especially challenging because my house was built in 1950, the bathrooms have no crawl space, the pipes are in the attic, and most of my exterior and interior walls are made of concrete blocks.

I received 4 bids for the work and Repipe1 provided the best price. The salesman, Bill Landers, was totally professional and patiently addressed all my questions and concerns. The guys showed up at 8 am as promised and completed the job by 9 pm. The project manager Ramiro and his crew were very pleasant, neat, professional, and knowledgeable. The copper pipes were installed in one day. Ramiro promptly followed up on a few things that needed to be addressed, and scheduled the inspection and the walls to be patched. The work easily passed inspection and the wills were nicely patched.. The entire process went well. I am very happy with their work and would recommend Ramiro and the company to anyone needing repiping.

Y b.

I recently had a hot water pipe in my slab start leaking.....a week before Xmas. I talked to Bill on the Thursday the 18th and on Sunday the 21st Ramiro and his crew showed up at my townhouse at 9am, walked through my place explaining everything that they were going to do, covering up furniture, protecting valuables, masking off areas from dust, etc...I had my whole bottom floor repiped and running hot and cold water by 4pm. At 8:30 monday morning Juan and George showed up to repair all of the holes in the sheetrock, and they also explained everything to me and made sure everything was masked off. By Tuesday the 23rd at noon everything was done, all holes patched, taped and textured. As they promised I was not able to tell it had been patched as they were able to match the texture to the rest of my house, all that's left is for me to repaint which I expected. They even repaired a few places that needed it, that had nothing to do with their work. I'm not saying this whole process was not an inconvenience , because it was big time, but between Bill, Ramiro, juan, George, and the other workers, they made it possible for me to have a decent Xmas thanks to them following through!!!
Thx!!

Jess W.

The bottom line:

These guys are great at repiping and I would highly recommend them for that.

They are only okay plumbers though, and I would not recommend them for other tasks outside repiping. The salesperson, Bill, will promise you the world, and you will be disappointed. Also angry, because you will spend a lot of time on the phone straightening it out.

The details:

We repiped our whole (tiny) house from the original 1920's steel to copper. When we got the quote, Bill swore it would be a piece of cake to replace a leaky shower valve, install a laundry box for a washer and a gas line for a new dryer. When the guys showed up, they were ready for the repipe but they knew NOTHING about the other work that Bill had promised. In the end, after a few frantic phone calls and a 7am trip to the plumbing store, the plumbing and gas were installed. However, despite Bill's promise that the washer/dryer would be installed, we had to hire a third party to do the installation. In addition, the Repipe1 guys did not do a leak test on the gas line, and we found a gas leak later that had to be fixed. We're not completely sure it was the result of this work, but we did find it shortly afterward. On the plus side, the copper pipes are great so far, and the price was good too.

Miles K.

Had a washer line leak. Francisco and Bernie came out on time, figured out the problem (ok, a loose connector) and had it done in minutes. Both guys were very courteous, friendly, and professional. They told me what to watch for and to call them if the problem came back. Repipe1 is my plumber of record from now on!

Sandra M.

I had my main water pipe replaced yesterday. I initially had it scheduled for Monday the 13th, but was asked if it could be done sooner--over the weekend. I consented and they arrived on time Saturday A.M.. The guys worked hard and they were nice enough, but I expected more. For example, they did not post the permit to replace the water pipe and when I asked, they didn't know whether a permit had been pulled. Also they provided no safety barriers to cover the trenches that must remain open until the job is inspected-two days from today if we can get the inspection on Monday. This leaves me liable if someone falls into the hole and injuries themselves. This is totally unprofessional surely they had this issue on previous jobs. Lastly, they did not install a pressure regulator on my new water pipe although it was included in the price along with shut off valves. Interestingly, the only time I could not reach someone was when I needed to discuss my concerns. Haven't heard from anyone yet:(

Called Repipe1 first thing Monday morning after checking with the city to see if permits had been pulled. Permit was NOT pulled prior to starting the job. Also I found water leak where plumber had joined new pipe to the main. Rather than do the job correctly the leak was buried under a pile of dirt! Concerned about other buried leaks!




Sandra M.
Vacaville, CA

Vespasian O.

On the whole, we were very pleased with the job done by Repipe1. In order to hook up some basic connections, they worked till 8:30PM the first day, working through a few difficulties as are probably common with the kind of vintage house that needs repiping (small house- 1.5 baths). They were prompt and dilligent. They did excellent copper work, but did cut corners in a few places. The PEX piping was laid a bit haphazardly, one section was too close to a flue, and the drywall patching was only roughly done- a good bit of extra, if minor, patching and sanding needed to be done to bring the sections to a paintable state. But on the whole, a much better deal that we were looking at from any local plumber, both in terms of doing a complete job, and doing it for a reasonable price.