Repipe Specialists - Los Angeles

Lauren C.

The install went well and the crew was great. What I don't like is the completely inept way these people bill and accept payments. I couldn't give them a check or pay online, I had to repeat my credit card information to them over the phone. Highly insecure and not professional to not be able to pay online. After I repeated my card information to the lady three times with three error messages on her end, I looked at my bank balance and money was indeed leaving my account! I had to call my bank, reverse everything and now will be sending a check. The lady also asked me to just take a pic of the check and send it to her cell number! Wtf????? It's going in the mail and I will be keeping an eagle eye on all my transactions for any fraudulent activity going forward.

George C.

Really wanted to write a great review for these guys but the whole experience was subpar.

Initial work seemed to be of high quality. The first issue was that they left all the old exterior pipes sealed off with bright orange foam. I asked the installers several times if that was the permanent fix and they all said it was. I had to send pictures to the company and ask several times for them to come out and make it so the exterior of my home was not covered in orange foam dots. They eventually sent someone out to properly come out and finish the job.

Three months later I discovered an issue with a shower that hadn't been used. Turning on the shower took an unusual amount of force to the point it felt like something would snap. I called and let them know what was going on. They said it would cost $190 to come out and take a look since it was more than 30 days past the original completion date. I went back and forth several times with them and eventually they had an installer finishing a job nearby to take a look. He could not fix it and said there was nothing he could do.

Not wanting to get stuck with $190 bill only to find out they wouldn't cover it under warranty, I hired my own plumber to fix it. What had happened was when Repipe removed the shower handle and reinstalled it, they badly misthreaded it to the point where it angled into the handle. This caused pressure and friction preventing the handle from rotating. It was also backed in to a point where it could not be unscrewed and removed.

The solution was to cut the faceplate and remove the assembly behind it. It cost me $600 in parts and labor to fix it. I contacted Repipe once again and proposed that they meet me half way and pay for half of it. They never bothered even responding. Not the customer service I'd expect after spending $9k.

Bottom line is that their ""lifetime"" warranty comes with a lot of small print. You likely won't have any issues, but if you do be prepared to not be happy with the result.

Candace S.

On December 30, 2021, Repipe Specialists sent their team from Universe Plumbing to repipe our home. The process was supposed to take one day. The team had to return on December 31 to complete the job. When they left, our sprinklers could not be turned off without losing water to the whole house, and we had lost the power to nearly all outlets on one side of the house. Universe had to return twice to fix various things but said that the electrical issue had nothing to do with them-it was a grounding issue.
New to the area, it took a while to find an available electrician. The electrician started looking for the problem with the grounding (which was fine) and spent two days searching for what had caused the outage. He finally asked to reopen the holes in the bedroom wall that Universe had opened to put in the new pipes. There, he found a cut wire. Once that was repaired, we had power in my office, bathroom and bedroom for the first time in two months. We then had to hire someone to patch and paint.
I had been in contact with Repipe and Universe throughout. They did not offer to send back their patching team. We asked for the basic cost of electrical repair ($1500-the total bill was nearly double) and the cost of painting and patching ($800) plus $300 to cover the debacle of the sprinklers (we received a call and warning from the City about water wastage and had a huge mess.) The total requested was $2600. We were offered $1750 because they would have charged $250 to patch and say they are not responsible for sprinklers. We asked for the full $2600. If that wire had not been cut, we would not be out nearly $6000 to restore power and deal with resulting issues.
I reported them to the Better Business Bureau and they did not respond. I spoke to the plumbing company that recommended them and they will no longer refer customers to Repipe Specialists for repiping.
This turned out to be an overly expensive adventure and we still have piles of old piping they left in the basement. The lack response is especially concerning. Beware.

Update 6/1/2022 After leaving messages at the number given by Langley in the company's responce to my review, I finally reached someone and was told never to call, but to email. I hope someone told Langley that! For those of you still hoping for a call back, email processing@repipespecialists.com.

Rob F.

These folks re-piped our house in November 2020. We were very happy with the work at that time. They arrived on time, started the work at 8:00, and by 12:30 the water was back on, and they were gone by 2:00. Dry wall repairs were done over the next two days, and were done well. All was good, and the price very reasonable. But... we have an upstairs shower that is rarely used. When we used it after a year, we got only hot water. They said that because of the water pressure change, the cartridge needed to be replaced. They wanted a $125 deposit to schedule a service call to verify the problem. OK, not an issue. They took the $125 very quickly. But for two months now I've been trying to get someone scheduled to come to the house to look at the issue (I even bought a new cartridge for them to install if that truly is the issue). Promise after promise broken...we'll call tomorrow, you'll get a call by Monday. Nothing, nothing, nothing. As long as you don't have a warranty issue, these guys are great. But if you need them to come back, good luck!

Update to what I wrote above. After asking for my deposit back and that I was going to figure out the repair on my own, the VP of Operations (who I had been corresponding with for several weeks) said they really wanted me to be a long-term, satisfied customer. So she promised to refund my service call deposit, and they sent someone out to fix the problem today. After all that, they were able to get someone out same day. I'm grateful for the prompt response (finally), and I do believe they genuinely wanted me to be happy. I do recommend them for re-piping. If you need customer service after the fact, you'll have to be diligent to follow-up, but they will come through.

Brian Z.

HOPEFULLY I will be able to update this review. We had our whole house done by Repipe Specialists over 15 years ago with their guarantee as one of the reasons they won our business. On Sunday, we reported a leak. No call back. I called Monday morning and by 1PM a technician came to verify the leak (material defect) but did not have tools with him to fix it. We were told someone would call. Nobody did. Called late in the day and Heidi apologized, a supervisor would call back. No call back. Spoke to Heidi the next day (Tuesday). She apologized and said a supervisor would call back. No call back. I called again...no answer. I called the main office and Robert was sympathetic and said he would send the operating office (sub-contractor???) an email. We also sent them an email through the website. Wednesday will be our 4th day with no hot water (2 days without any water). Seems they are quick to respond on Yelp, hoping that is the case here. We just want our water back on.

UPDATE - Less than 1 star. This company is the reason plumbers get a bad rap. It took them 3 days to tell me they will NOT honor their guarantee. Why? Apparently water caused the leak. That's right, water. They claim water can cause leaks and therefore it is not a material defect. So, they ""offered"" to charge us for the repair and if we wanted, they would send the pipe to the ""lab"" to verify if it is a material defect. So, instead of replacing a $5 piece in 30 minutes and making a customer happy, they and their sub-contractor have this dodge of ""offering"" a lifetime guarantee, just not fulfilling it. What is the opposite of integrity? Oh...by the way....they charged me $195 to review the leak and THEN tell me they aren't covering it...no refund. Nice, thanks Robert!

Caroline E.

I'm giving one star for my experience with the sales rep Sean P but the subcontractors that came in to do the job did a good job, seemed honest, and with a lifetime warranty I don't have a concern about the work.

The sales rep Sean P. Sold us something we didn't need! We approached Repipe Specialist with a very specific issue: we had a compromised pipe due to root intrusion which caused a pool of biohazard water under the house. As a layperson, I don't know anything about plumbing and the system under the house. Sean played on that ignorance. We told him the specific issue, about how we had a plumber come out and give us an estimate of $15k to do an epoxy liner of the main line to fix the cracks, and he scoffed at that amount saying they could repipe the entire house for $10k; plumbers are expensive because they don't specialize in repipe, they have to compile a whole team and buy parts at retail cost, which he explain Repipe Specialists don't have to do. He never explained that they don't do the drainage system, he never explained that they only do incoming water system. Nowhere in the contact does it say this! He went on to turn the conversation to low water flow, hot water taking time to reach the back bathroom, etc, for which their services would help correct. He knew exactly what he was doing and sold us.

We proceeded with having the work done thinking an ENTIRE Repipe would be done but that wasn't the case and I didn't find that out until after the work was completed. So here we are with an entirely new water-in system, paid them $10k for the work, and I still have the exact same issue that I called them with.

I even spoke to Sean's supervisor Jim Fish and am awaiting a call back for some kind of resolution. They have my money for work I didn't need, and I still need to get the drainage issue fixed. I feel duped, I feel stupid because they played on my ignorance of how plumbing works, and I feel broken because I'm out $10k and still need major plumbing work done. Buyer beware, make sure you completely understand the work being done, and don't ONLY listen to the sales guy. They talk fast and make a commission on sales. I truly believe Sean played us; I never would have agreed to give over $10k for work that I didn't need, for work that was not in scope for the reason I was vetting plumbers and Repipers.

ellis b.

We had a positive experience with Repipe Specialists. Price was comparable to another estimate we got. Plumbing company sent was G & W. They finished in a day and the drywall patching was completed the next day. Our contractor was onsite and reviewed G & W's work and was satisfied. I've come to realize that work crews try to clean the area after they're done but it's usually not going to be up to our standards as homeowners. This type of work is messy and to a bunch of dudes, it's clean. No offense :)

Frank L.

Where there's an ant you're going to find an uncle. I found a leak at the entry point coming in my home. In my area there have been many neighbors incurring extensive leaks with expensive repairs so I called a highly rated company I found on Yelp. The nice guy came out and spent over an hour checking every plumbing aspect. He gave me an estimate for repiping plus replacing my 15 year old water heater. Because of his professionalism, courtesy and reputation of the company I planned a start date.
Fortunately, the next I saw the Repiping ad in my mail. I called and was connected to their rep Michael. We talked on the phone and then we did a Google Duo throughout my home. The casual and long phone contact was positive but the price was very positive. My decision to go with Repipe has been excellent from start to finish with every part of the crew members with individual tasks!
Michael, the sales rep even stayed with me at the end when a minor delay occurred and he made sure everything was perfect. As far as I'm concerned this company is epic. The benchmark for how small businesses with different craft teams should operate. Thank you Michael, Cindy, Rodrigo, Steve, Guierllmo.

Lois T.

The job was done in two days as promised. It was less than half the price of two plumbers that gave me estimates. I hope the pipes were put in with more skill than the used on patching. The plaster is uneven and there were a lot of lumps splattered on the walls and floor. The clean up was not well done. I had them go back and clean several areas, but there was still a lot for us to scrape off and sweep up.They were polite to our faces, but seemed to be laughing at us when we walked away.

Nav E.

Horrible Experience.
Scheduled a complete home repipe
Waited for this company counted on them to show and do the job. On the date of service I found out that this company is not a plumbing company. They are a sales office located in California. They sold my contract to a local plumber who called me in the afternoon to tell me that they will not show up because they're overbooked. After many phone calls of trying to contact the sales person because they had $700 deposit he rescheduled me for the following Friday. I had no choice Took another three days off work because this job takes three days. On Friday once again no call no show. I called a local plumber he told me they're not going to do the job because we do not own our house WTF
We own the home call the sales person again who totally lost it and told me that I was a pain in the ass this company is unbelievable. We were without water because of the Houston freeze and the sales person who lied to me from the get go and pretend to be a plumber is telling me that I am a pain in the ass! These people are con artists Pretending to be plumbers
Do your homework and hire a local plumber