Repipe Specialists - Houston

Mary L.

You didn't address the trash left behind and disrespect to our home. When they dug the line outside, they had the choice to throw dirt in the yard(right next to digging) or in our landscape rocks. They threw all the dirt in the rocks. They left trash everywhere!!! We have never had our home trashed by careless workers like this before.

Glenda E.

I am updating my review as the company sent other plumbers and the sheetrock guy was able to access the area behind the water heater to repair. Chris A. did call returning my text and the issues look like they are resolved.

Marcie B.

I hired Repipe Specialists in February and as time passes problems surface with the work that they did. First they used cheap material and I didn't get what I was promised. I was promised color coded pipes, red for hot water and blue for cold water, well I didn't get that, which confused the re modelers working on my house. About a month ago the master bedroom flooded due to a pipe that was broken because it was tighten to much. I called Repipe Specialists since the work was under warranty and and they told me that they could not come out right away and they had to put it on their schedule. In the meantime my master bedroom was a river because of the flood. The flood ruined my bedroom furniture which I had to throw away. I called a plumber and payed over $450.00 to have the pipe replaced correctly because of the sloppy work that Repipe Specialists did. I reported this to them and they told me that once another plumber is called out, the warranty is voided, even though they would not come out immediately while the water was gushing out. Had I known what this company was all about I would have never used them. The plumbers I called had a five star rating and excellent references and they did a fantastic job and told me that they could have done the repiping for half of what Repipe Specialists charged. I hope this helps if you decide to hire this company, just be ready for unexpected surprises.

Michael P.

Repipe Specialists Review 11/20/2022
I will preface this to state that I know no one, nor have any connections to anyone associated with 'Repipe Specialists'. I learned of them though research, and from advertising on "The Michael Berry Show"...
I had been reading, and thinking, about replacing the water lines in our house for two reasons. One reason being that our piping was galvanized and 45 years old. The second reason was the hard freeze in 2021, and damages caused by bursting water lines, due mostly to no power. I did not want a "cheap" job for a "cheap price". I knew of people who had this repair done "cheaper", and they had leaks after wards, causing damages. Having had my home (in another life) flooded once, I pray to never have it happen again.
On 10-31-22 we had a 'Repipe Specialist' "Sales Manager" (Josh Hughes) come to the house for a quote to have our old, galvanized piping, replaced with the "PEX" tubing. He showed up on time, walked me around the inside and outside of the house explaining some issues that were already showing SMALL seepage around several fittings under the kitchen and bathroom cabinets...
Josh Hughes did a great job in explaining how the work would be done... through more discussion I came to agree on the price for this work, and all that it would entail...
11/4/2022: At 7:30 AM sub-contractors (Jody) here with two young guys (JJ and Damen), to do all the re-pipe in the house. Kitchen (sink, dishwasher & refrigerator), Washroom (water heater and washing machine), Master Bathroom (toilet, shower, sinks), Guest Bath (toilet, tub and shower, sink)... also, re-piping the outside hose bibs, and adding one at the back of the house. Water off at 8:30 AM.
They pulled the dishwasher out, and the refrigerator out, the washing machine out... Cut square holes in the wall of guest bedroom to access the water lines to guest bathroom, and another hole for the outside hose bib.
Cut holes in sheetrock in master bedroom for access to master bathroom sinks, and outside faucet.
Water lines were pressure tested at "80 psi" for over 1/2 hour and was told that there was no drop in the pressure... assuring that the lines would not leak water. I took their word on this... did not see it personally.
The crew (Jody, JJ, and Damen) seemed to work together very well, and seemed to make the flow or work go well. They were all very cordial, and well mannered, and BUSY. I was impressed with their work ethics, and think that they are a credit to themselves, and Repipe Specialists. I was especially impressed with Jody and his work ethics, and leadership... So far NO LEAKS, and I am keeping my fingers crossed with winter coming up.
Water was back on at 5:00 PM!!! Next step, having all the holes in the sheetrock patched and textured. (I would paint)
11/5/2022: (Saturday) RePipe Specialist contract employee (Will) called to say that "they" would be here today around 12 to 1 PM to patch up all the holes and texture. Will & John got here at 1:30PM. All patching has been done and we will paint in a couple of days. They left at about 5:30 PM. Both Will and John were very cordial, professional, and worked quickly, patching and re-texturing all holes in the walls.
All in all, as of today, this experience with 'Repipe Specialists' was better than I had thought it would be... So I felt that I should write this review... they earned it, even though I rarely, rarely, write reviews unless they are negative.

Thanks to Jody, JJ, Damen, Will and John for doing a great job!

Disclaimer: I am giving this review in good faith of what I have been led to believe, by Repipe Specialists... and the good service as it appears today.

Robert M.

I will start by saying the install process was what we were told. The process was smooth for the most part. It's the service after the fact that is the reason for the poor review. .
Several months after installation we had a leak. The leak was inside the wall and we have no idea how long it was leaking before we finally noticed water coming into the garage. It was a Sunday afternoon when we found the leak and called to get someone to come fix it. Called the 800 number and we were told that they would contact the office that handled our installation. A couple hours later and I get a call informing me that they can't come out and I need to just shut the water off to the house.
I call again Monday morning and spoke to the warranty department. Since it was more than 60 days from installation we had to pay a service call fee of $195 and told it would be refunded if it was covered by warranty. We were also told the $195 covered the service call and the cost of the repair if it wasn't covered by warranty. Of course they decide it was not an issue covered by warranty but a mouse. OK fine whatever.
Then the technician calls his office and I am told to pay another $100. He asks for cash. Seriously. He asked for cash. You can guess my response.
I go over all my paperwork and of course the office number is not listed. Only the 800 number. So I go get the number off the van and give them a call. After much back and forth I pay the $100. I needed the pipe fixed so I could turn the water on to the house. We were blackmailed & held hostage by them saying pay the fee or they were leaving. It's 4:30PM Monday afternoon and we needed the water on. Lie after lie after lie is all we are hearing from them.
We went with this company because of the warranty and the precautions they take to keep rodents from chewing into the pipes. They supposedly wrap ALL new pipes in insulation that is supposed to deaden the sound and keep rodents from hearing the water rushing and keep the pipes safe. Funny thing is they didn't insulate the pipe that was damaged. We paid for it yet they didn't do it. Company doesn't hold up their end of the agreement and you will need to walk every inch of your attic to ensure all work is completed to the contract.
Any issues will also magically be rodents and not covered by warranty as well.


Update 11/29/2022 Just to be clear I have already contacted your office. I completed the Customer service escalation email that I received on 10/31/2022 and still have not received a response. Had your company insulated the pipe correctly this would not have happened. Failure to properly insulate the lines in tight spaces was a decision your employees made and now I am having to pay for their failure to complete the job according to the contract. The warranty is not worth the cost of a service call and price gouging you charge when you were at fault.

Margaret M.

We had water pressure trouble and used repipe specialists. Their price was reasonable and they cleaned up all the mess. Friends had used other providers and complained about the unfinished repairs and the dust which lasted for weeks. We couldn't have been more pleased

Tracy M.

If you receive a call from Repipe Specialists, particularly Josh Hughes, do not hire them to reopen your house with pex. The workers ran pipes outside the Sheetrock and then behind the Sheetrock. When asked to repair, at first they refused. They did repair the pipes, but I had to hire another company to replace Sheetrock, texture, and paint. Use any company but Repipe Specialists.

C. H.

Very happy with the entire process.

This is a house with pipes from the 60s, and we wanted to repipe everything before it became urgent. We had a short window for the project. Repipe Specialists gave us a fair estimate (more than some others, but the estimate included patching all of the dry walls when done which weren't in the other bids), set up financing, did all of the work in a day or two, and then coordinated with the city to make sure they would be there during the inspection. And then sealed up everything to complete the job. Everything was smooth, and now we're happy to have dependable pipes in the house.

Courtney D.

Repipe Specialists relocated the plumbing from the slab in the home of an elderly relative of mine. Although the sales rep, Jeff Potter, promised the relative the moon (as did the advertisements and brochures), after the contract was signed, Jeff couldn't be reached.

Repipe Specialists subcontracted the work out to a local plumbing company in San Antonio and then proceeded to pull the plumber off of the job consistently, which resulted in the process taking MUCH longer than promised.

Several observations: Although Repipe Specialists told relative that relative could reside in the home while the work was being performed, relative was asked to relocate. The Repipe contractor didn't show up on the agreed upon start date, and days later attempted to enter the home at night and work overnight (until 5 am the next morning). The neighbors called the police, who indicated that this was a violation of the permit. The subcontractor, it appears, didn't have the resources nor the manpower (and perhaps not even the intention)to complete the job timely.

On top of delays, there are construction errors that need to be fixed. The total amount of necessary repairs exceeds $3,000.00 to date and there are other issues that contractors are still investigating.

To be fair, let me provide a list of pros and cons.

Pros:

(1) Plumber was polite and seemed competent;
(2) Plumber worked hard while in home; and
(3) Same plumbing crew showed up to complete work.

Cons:

(1) Plumber and entire crew showed up late every day and were consistently pulled off of the job to handle "other emergencies," and would try to come back in the evening hours to work overnight in violation of permit;
(2) Sales rep couldn't be reached after contract was signed;
(3) Workers did not clean up and a cleaning crew had to be hired and paid for by relative to clean up construction mess;
(4) As part of contract, Repipe Specialists stated that they would not paint, but would retexture...unfortunately, the sheet rock repair specialist they sent inadvertently sprayed texture on walls that were not affected, which resulted in relative having to pay extra costs for painting;
(5) Water pressure in kitchen is now subpar, sprinklers malfunctioning due to too much pressure, almost flooded patio and bedroom;
(6) Work is not completed to relative's satisfaction and despite calls and written complaints, items still need to be repaired.

If you use Repipe Specialists you may want to :

(1) Refrain from paying full amount until work is complete;
(2) If the sales rep makes a promise, ensure it is memorialized in writing;
(3) Determine who the subcontractor is in your area and ensure they're well-regarded;
(4) Ensure that you have a place to reside while work is being performed;
(5) Ensure that you supervise any sheetrock repair; and
(6) If anything goes wrong, document, document, document.

If you believe their lovely brochure, you may be disappointed.

In summary, the process was not done to our satisfaction. It was not clean. And it sure wasn't trouble-free.

Despite all of the headache, Elderly Relative continues to attempt to resolve this without legal intervention, and my guess is that Repipe Specialists hasn't figured out that two of Relative's children are attorneys...

Craig K.

I had a horrible experience with Repipe Specialists. They don't specialize in anything except ripping people off and misleading people into thinking they are the best at repiping.
They actually don't repipe. They subcontract the job to plumbing companies, which contradicts what they advertise on their website.
I strongly recommend that everyone stay away from this company.