Repipe Specialists - Houston

Debbie C.

8/24. we we not happy with the work that was done on my mom's house. The company cut 5 holes in the bathroom. The repair job was terrible. we have been trying to get someone out to look at what has been done to the bathroom. My mom is 90yrs old and they left the washer and dryer pulled out and she had no way to push it back in place. After a call to the company they returned the call 3 weeks later saying they could not push the appliances back in place. Now they are arguing with her about the job in the bathroom and won't come out to talk to her about the mess they made of the walls. They also left the bathroom full of dirt and parts of the wall. I hoping she does not have any leaks like other reviews left on here. I would not recommend them!!

Pamala C.

This company came in and replaced old galvanized pipes with pex pipes. They also replaced my hot water heater. I now have fantastic water pressure, and I no longer worry about leaking pipes or ones that will bust. Great customer service as well.

Roland D.

I can't say enough about this company. The overall quality of products used and the installation team was amazing! Their service is top notch! They put covers down on all my floors, taped off where they were working and my house was left completely clean. The foreman walked through the whole job with me to go over everything before and after completion. The company has great policies & procedures in place that they follow to make sure there are no leaks and that everything is done right. I definitely recommend Repipe Specialists to anyone looking to repipe their house. I am completely satisfied with the whole process. Everyone from the manager down to the installation team was outstanding! I'm really impressed with the whole experience! I did receive a quote from another company (careful not to confuse the similar names) and on top of the expert job I received, I also feel I got a great price for the whole job as well! Thanks again for a great job!

Debbie M.

Repipe Specialist were amazing. We have had 5 foundation leaks in the last 8 years. Each time it was $4000.00 to $5000.00 dollars and I feel like that was going to continue to happen. Repipe has giving me peace of mind that we don't have to worry about that again. They were very professional and did everything they promised on time and cleaned up. I could not be happier with the service and the peace of mind we have not worrying about leaks. I would totally recommend them. So glad I heard their commercial.

Queen B.

Do not recommend. Worst experience for me. Poor communication and total lack of it as well. Many, many delays, always ran behind schedule. Many important details left out about the repipe process, residents left in the dark on many things. Project Manager quit and was never communicated to residents that happened and no new contact person provided until days later when given excuses. Showed up late at night at bedtime on multiple occasions unannounced 4 to 5 hours later to "check" work done that day. A "no show"on a scheduled work day with zero communication. Did not pick up payment for upgrade on day it was supposed to be done and did not communicate. Only did upgrade next day after pointed out. After work was done, they said I needed a panel put in the next day, they came back next day and said, oops that was done already. A few times showed up at my door unannounced to try to check work that was already checked including today, the day after Christmas when I am on vacation and in my pajamas. The work was barely completed prior to Christmas. I lived through a repipe that started before Thanksgiving. Unreturned calls. Left a red stain on my carpet, they came back 3 weeks later to try and spot clean it. It didn't come all the way out even when I cleaned it a second time. The sheetrock doesn't even meet at the seams in some places. A huge hassle and headache. Barely got an apology at the end from this company, mostly was given excuses. I was part of a condo repipe in my building and did not choose this company. A quick look at the BBB is worth the time to make a decision.

To Repipe: There is nothing you can do after the fact. You did nothing to remedy the problems while it was ongoing when brought repeatedly to your attention.

Ms W.

I hired Repipe Specialists to repipe my home. They never disclosed that they sub the work out. They sent a 20 year old to do the repipe from Aqueduct Plumbing. He fell through my ceiling and cut holes through the inside tile walls in both bathrooms and left it this way. He also cut holes through the opposite side walls. There was no reason to destroy the tile side walls. So to this day I can see all of the pipe in the showers since there are holes in the walls. The guest bath wall has a hole 19" across and 18" high. The salesman said they were supposed to fill the holes with hardiebacker. So how do I match the tile? Two of the outside hose bibs move. One side to side the other up and down. My galvanized pipe was solid. It didn't move when the hose was attached. The sheetrock in the hall bathroom is bowed out. They inserted a board and sheetrocked over it. A level won't sit flat. The sheetrock guy left all of the wall debris behind my washing machine for me to clean up. I invited the Owner of Aqueduct Plumbing to come to my home to survey the damage done by his employees. He refused.

Repipe Specialists sent a second contractor, EPW Services, to fix the hose bib work of the first. They came and cut holes in the sheetrock in two bathrooms. In one bathroom they cut out an entire square, then put the sheetrock square back and put blue tape all around it to hold it in place. They left and never returned to fix the sheetrock they damaged. I asked why they cut a line in the sheetrock above another toilet (40" up from the floor). They said they would have to remove the toilet in order to move the outside hose bib up and they didn't think they could put the toilet back. So they were planning to move the outside hose bib up 40" instead of the normal 26" because they didn't want to dislodge the toilet. Picture my hose going up the siding just under a window. They brought 2x4's to install in the walls. They brought the wrong pipe which was not covered by the warranty. They wanted to break more tile to install the 2x4 behind the master shower wall. They stated that they cut the square hole, 13"x13 1/2", in the sheetrock in the wrong place.

Both subcontractors were fined by The State Board of Plumbing Examiners.
Per the board, Aqueduct Plumbing, "Violate a state law, plumbing code or municipal ordinance within any geographical location; willfully, negligently or arbitrarily violate a municipal rule or ordinance that regulates sanitation, drainage or plumbing by failure to obtain permit". And the other one, EPW, "Violate a state law, plumbing code or municipal ordinance within any geographical location; willfully, negligently or arbitrarily violate a municipal rule or ordinance that regulates sanitation, drainage or plumbing by improper installation".

Repipe Specialists, JD, won't return my phone calls and won't respond to my emails.

My neighbor paid less for their repipe job using a local company and ended up with beautiful work.

I didn't list all of the damage Repipe Specialists did to my home.

No, I would not recommend them to anyone.

Leroy R.

A great experience! Totally professional and respectful. You could tell these guys take pride in their company and their work.
Very satisfied

Mary L.

You didn't address the trash left behind and disrespect to our home. When they dug the line outside, they had the choice to throw dirt in the yard(right next to digging) or in our landscape rocks. They threw all the dirt in the rocks. They left trash everywhere!!! We have never had our home trashed by careless workers like this before.

Glenda E.

I am updating my review as the company sent other plumbers and the sheetrock guy was able to access the area behind the water heater to repair. Chris A. did call returning my text and the issues look like they are resolved.

Marcie B.

I hired Repipe Specialists in February and as time passes problems surface with the work that they did. First they used cheap material and I didn't get what I was promised. I was promised color coded pipes, red for hot water and blue for cold water, well I didn't get that, which confused the re modelers working on my house. About a month ago the master bedroom flooded due to a pipe that was broken because it was tighten to much. I called Repipe Specialists since the work was under warranty and and they told me that they could not come out right away and they had to put it on their schedule. In the meantime my master bedroom was a river because of the flood. The flood ruined my bedroom furniture which I had to throw away. I called a plumber and payed over $450.00 to have the pipe replaced correctly because of the sloppy work that Repipe Specialists did. I reported this to them and they told me that once another plumber is called out, the warranty is voided, even though they would not come out immediately while the water was gushing out. Had I known what this company was all about I would have never used them. The plumbers I called had a five star rating and excellent references and they did a fantastic job and told me that they could have done the repiping for half of what Repipe Specialists charged. I hope this helps if you decide to hire this company, just be ready for unexpected surprises.