Repipe Specialists - Houston

Jeanne R.

Had the entire house re-plumbed. The company did it at an excellent price. The crew showed up timely and we're able to re-plumb the house in one day. They took care to control the dust when cutting into the wall and kept the cutting to a minimum. The Sheetrock guy came in a day or so after the plumbing job and covered the holes that were cut into the walls. You couldn't tell anything was done after all was completed. Would definitely recommend this company.

Christine B.

First the salesman(Jeff Potter) told us what he needed to sell the job. A lot of LIES.
First- Once they sell the job, no one from Repipe Specialists is on the job.
They sub out the job.
They would have a supervisor with them to walk the job and show them what to do and should be done around 5:30. NO
They showed up with no supervisor, in
regular clothes. The supervisor from another company (not Repipe Specialists) came by about 3:45 because there was stuff they would not do so we called the the salesman. The salesman called there company and called told the supervisor it was in the contact. Well they left at 8:45 PM and they did not complete the job. That crew was not trained very well as per the Repipe Specialists salesman told us us. They used black marker to mark wear they going or not going to cut holes. Did not remove the marks were they did not cut the holes. Very poor workmanship.
The supervisor from EPW Sean came and complete the work they did not do.
Do not use Repipe Specialists!!!!

Monique T.

Wish I can give them zero stars

We contacted this company on Feb 26 after our pipes busted due to the winter freeze in Houston. No one ever called back. I continued calling them until finally, I was able to get in touch with them. They scheduled an onsite estimate with a salesperson by the name of Je Patrick Moor.
On the day of the onsite estimate, the salesperson called and advised that he could not make it because of a dental issue and provided us a quote for a recipe based on the drops we have in the home.
The salesperson advised us that he has availability for March 29. and in order to secure that spot, we had to pay a 10% deposit ($699.00)
We paid the deposit and scheduled the job for March 29th.
On the day of the Job no one called us to confirm arrival and after many phone calls I was finally able to reach the salesperson. He advised that another company will be contacting me. Finally, 2 hours later a company by the name of EMS contacted me to advise that they will need to reschedule for the following Friday due to the fact that they have other jobs. I contacted the salesperson and advised him that we have already waited for a month and a half without water and that this is unacceptable. He said that he is on the phone with his dentists and there is nothing he can if the crew is ill and cannot do the job. I explained to him that that is not the case and that they were overbooked.
The least they could do is contact us and let us know not wait for the day of the installation and call us two hours later. He said he very much doubts that is the case and will have his Manager call and he will call us right back- - He never called us back.
The company they contracted EMS called back I talked to Ben he advised us that they are overbooked They are not The repipe Specialists They are a local company
He assured us that if we can be patient and wait for Friday April 1st the job will get done,
He came by the house to check the pipes, He advised us that the repiping will take place on Friday, April 2nd, Inspection will be done Monday, April 5th and wall patching will be done Tuesday, April 6th I advised him that I already took a day off work and will need to schedule these other 3 days and to please let me know in advance of any changes. I also let him know that I had no idea that the Repipe Specialists broker the jobs out. Joe led us to believe they were a plumbing company and never mentioned another company coming to do the job. He assured me that this time the job will be done on schedule and to our satisfaction
Today Friday, April 2, 2021- Once again no one called, and no one showed up to do the job. I called EMS and talked to Mark who advised me that The Repipe Specialist canceled the job late last night and to call the salesperson. I told him that we were guaranteed and that I took another 3 days off work. He said there is nothing he can do. We have no contract with EMS and I need to deal with The Repipe Co in CA
I called the Salesperson Joe. He was very rude said there was an issue with the ownership of the house I asked him what the issue is since we own the home for over 35 years and everything was properly signed. He said it was a mix-up on their side (another excuse) AND since this job is a pain in the ass and that if I want to cancel I can. He has over 400 customers he can put in my place and good luck in finding a plumber for 6 months and hung up.
No resolution was offered and once again I was lied to. I called The Repipe Specialist's main number and advised them of the situation I was told that a manager will call me right back - No one called.
Called back again and spoke to a sales manager who explains that the job was canceled because we are not the owners of the home. I went on HCAD tax records and emailed him a snapshot that we are the owners of the home ( for over 35 years ) . Then he said that the email address that the contract was emailed to was not the owner's email ...... Once again wrong information .
First and foremost I was not aware that The Repipe Specialists was nothing but a broker that books the jobs and sells it to a local plumber of their choice. There is no way to know who the plumber and any agreement discussed with the salesperson are not made with the actual people doing the job- So there is absolutely no accountability.
This company has the worst customer service. They are disrespectful and treat their customers like trash. There is absolutely no communication from them once the deposit is collected. Their subcontractors just do not show up without any consideration to the days taken off work and the fact that we are without proper water and plumbing for a month and a half.
They are located in CA and hire local salespeople who are rude and disrespectful. They are still holding my deposit after they canceled the Job and have not issued a refund. Once they get the 10% deposit (I assume that's their commission ) you will never hear from them

Robin B.

Repipe Specialists don't repipe anything. They take their cut off the top and farm out the work. Once they get the deposit they are done, no follow up, no return phone calls - nothing. In my case the work was done by very unprofessional, rude people from Aquaduct Plumbing. If you don't want people sleeping in your house and threatening to leave you completely without water call someone else!!

Gary J.

The entire process was quick, easy and professional. Our UPONOR/PEX repipe held up well to the "Houston Freeze of 2021", with no issues. I'm so glad that we had Repipe Specialist take care of us. I highly recommend them to you.

Austin P.

Repipe Specialists completed the job at an excellent price. I was very impressed with company representatives and the crew throughout the whole process. They completed all aspects of the job on time and left the home looking just as they found it. I am thrilled with the results and could tell the difference in our water quality immediately.

Mike W.

They did a great job came out right away to give us a quote they were ready to work within about three days of agreeing on the quote the work took three days quite thorough throughout the house explained everything they were going to do before they did it left the house in better shape than when they found it and all I had left to do was paint . We have much better water pressure in our shower now. highly recommend them for anybody else wanting to get their full house re-piped great job guys!!!

Chris P.

The sales rep showed up without a mask and when I asked him to put it on he insisted on entering my home before he put his mask on. I called customer service and they said the were sorry to lose our business over such a "small" concern. I told the guy that I didn't think their customers' health was a small concern and he started talking about how people have different opinions about masks.

I can't rate their work because we didn't get that fire, but obviously we are going to go with someone else.

Gerald W.

Can anyone tell me why they can't repipe a condo unit? They told me they do not repipe condo units but refused to give a reason. You would think a "specialist" would be able to do it.

Judy J.

Just wanted to say how happy we are with the complete repipe job your team did today! Jack and his crew were prompt, professional, knowledgeable and cleaned up afterwards. Jack especially is an outstanding employee: kind, courteous and goes the extra mile giving 100%! He is a great leader, thorough and really cares about the quality of work that is done.
Steven "Cowboy" was also exceptional in explaining the process and working with us on a very fair price. A great experience from beginning to end! Will highly recommend to others!