Repipe Specialists - Denver

Stephanie G.

I wish I would have read these reviews before I signed a contract with this company. I've had a horrible experience. I didn't realize that this is simply a promotional company that sends out a sales manager to give you a quote and get you to sign a contract. Then, you get scheduled with a plumbing subcontractor that does the work but there is a lot of communication that gets lost in the transfer. I was clear about planning this work as part of remodeling my main floor bathroom, kitchen and my basement bathroom-utility room combo. When Don, the Repipe rep, came out I clearly communicated this. What he failed to communicate to me was that in order to bring everything up to code I would need additional plumbing work done in order to pass the inspection. I only found out this information later from Bill, the plumbing manager, AFTER I had already signed a contract for the repiping and the sizable deposit had been charged to my financing account that I applied to through Repipe Specialists. This meant that I would be paying an additional $3-4K out of pocket for other plumbing work. I won't take the time to narrate here everything that has transpired, but I will say that Don has been pushy, rude, and extremely condescending. Do not do business with this company. Find a local, knowledgeable plumber to do your Repipe. If I could have cancelled the job with this company and worked directly with Bill, I believe everything would have gone much more smoothly.

L K.

Admittedly, this company didn't do any actual work for us, but my experience with the sales guy Don was pretty awful.

When Don came to my house to provide an estimate, I immediately didn't like him. He was argumentative, he talked too much, he was condescending.

We ultimately hired another plumber for our repiping. That decision was in part in response to Don's pushy sales tactics. Unfortunately, the other plumber made a mess of the job and about halfway through it became apparent that he needed to be replaced. So I contacted Don. I figured I could ignore pushy sales tactics if the work quality was good.

He brought out his buddy Bill to review the work that was done. He emphasized repeatedly that they couldn't salvage any of the first plumber's work and that it would all have to be redone. I told them repeatedly that's exactly what I wanted to do because I didn't have any confidence in the first plumber's work anyways. Bill and Don advised me to make a clean break with the old plumber so as to avoid any legal issues before scheduling work with Repiping Specialists.

While I was waiting for the City to cancel the permit under the first plumber, I thought I'd check in with Don to get a better sense of how Repiping Specialists went about laying Pex. I didn't want to end up with the same mess. I had very few, but specific questions: Do you use 90-degree L fittings or corner brackets? Do you connect lines via a manifold? Do you map out the lines before beginning work? After getting burned by the last plumber, I wanted to make sure I was doing my due diligence. I explained all of this to Don.

Don didn't seem to understand the purpose of my questions. He complained that I wanted ""very specific answers to not very specific questions."" Huh? He seemed annoyed with my questions.

In addition, he was constantly hinting at the possibility of the job being significantly more costly than was originally quoted. Finally, I asked him outright why there would be an increase in cost? He said the price change was because they would have to pull out all the Pex that was placed by the first plumber. Huh? Wouldn't you have to do that anyway? No, we would just abandon the old copper. Well, can't you just abandon the old Pex? Honestly, I can rip it out myself in about an hour.

At this point, Don became very hostile. He accused me of being ""difficult"" and said he didn't want to do business with me. I explained again that I was just doing my due diligence so to avoid another mess and that I didn't understand why the price would change. I explained that I had been burned and was more cautious as a result. But all of my explanations were wasted on Don.

I am a naturally curious person who asks questions for clarification, but it seems in this case, my questions were not welcome and were even found to be threatening. I'm not sure why, though I suspect it has something to do with my gender.

Unfortunately, I still have need of a plumber. This would've been a $9,000 job.

Elisabeth C.

Our 1949 Park Hill home still had its galvanized plumbing when we bought it last year, and while nothing had failed yet we knew it was time to replace it before it did. We reached out to Repipe Specialists who provided a -very- reasonable quote (well below other estimates, nearly a third of the cost of one estimate we received from one of the 'big name' plumbing companies!), and were quick to get us on the schedule. Don was really friendly, answered all of our questions, and was not pushy or overly salesy, which put us at ease.

The crew (Johnny and Chris) showed up right on time, worked fast, cleaned up well, were friendly and answered all of my plumbing questions, and got the job done within a day (around 8 hours from start to finish!). While this obviously necessitated cutting many, many holes in our plaster (on gypsum board) walls Chris did his best to save as many pieces as possible to patch them (we did not use their patching service as we're lucky to have a friend who does this professionally, but that quote was also reasonable). The plumbing passed code inspection by the city of Denver, and works great - our water pressure is improved and we're no longer worried about our pipes catastrophically meeting their demise (and flooding our house).

The crew also replaced our old shower valve with a new Kohler one, and went to the trouble of replacing the trim kit for us as well (which I had already purchased ahead of time), which was a nice touch.

All in all, we were very happy with our experience with Repipe Specialists and would be happy to work with them in the future if we ever have another home that needs this sort of work. Thank you!

Christie C.

Yesterday I gave these guys one star in my review but I have since revised it due to our interaction today. First, you should know that RePipe Specialists is a sales organization, and they subcontract the actual plumbing work to another company. We contracted with RePipe Specialists to replace polybutylene piping in our home. The repiping was done by their subcontractor in two days which was great, but we were somewhat unhappy with the way the subcontractor did some of the terminations (the water heater and toilet terminations were making it hard for our drywaller to repair the drywall). But these problems were easy to fix, so I called Don (the sales guy at RePipe who signed the contract) and asked him to send someone to fix the problems. A week ago someone from the subcontractor came to the house and agreed that the issues we had were legitimate and agreed to fix them. Then, yesterday, he came back to the house and refused to fix all but one of our issues (he didn't even bring tools needed to so the repairs). In addition he made snarky comments about our home, implying that the value of the home just wasn't worth the trouble to get the plumbing right. Because he refused to fix all the issues, our drywaller was unable to complete his work. In frustration I called Don at RePipe and I also called the subcontractor's office, but neither seemed to want to deal with the problems. Because RePipe Specialists and the subcontractor are not the same company I felt like both were trying to blame the other. There was no one I could talk to who would say ""the buck stops here"". I was angry that both organizations were seemingly not willing to stand by their work, and so I wrote a terrible review. That was yesterday. Today, though, Bill (the supervisor at the subcontractor) came to our house and he fixed all the problems. According to my partner who interacted with him, Bill was very helpful and actually went above and beyond, helping us with additional concerns. Our drywallers are now able to complete their patching, and we are back on track. I really wish RePipe and their subcontractor had been so helpful from the start, it would have saved us much emotion and frustration. Had they helped us this much in the first place and I'd have given them 5 stars. In the end, we are happy with their work, I just wish it hadn't been so hard to get there.

James C.

I already had one pipe start leaking on me. In which I had to replace. So I figured I look into repiping my house, because my House is over 65 years old And lord knows when the rest would go. I called Repipe just to get an estimate on what it would be to replace my whole system. Best price I received. When the day came. The plumbing crew was great. The lead plumber went over every detail with Me. They were in and out in one day!

Kathy B.

My home had the old galvanized pipes, built in 1958. I'd mostly noticed water color issues, water pressure hadn't been too bad. Once the new PEX pipes were installed though, I didn't realize how much water pressure I was missing, particularly in the master shower! They subcontract out to other plumbing companies, but I was very pleased with the work and the workers - they know what they are doing and are friendly. The best part was getting an option to run the lines through the floor of my one level ranch with a crawlspace instead of going back through the walls. Inspector came out and approved with no issues at all. Drywallers were here they next day. There were 2 spots they couldn't fix due to the old pipes sticking out/the toilets being in the way, but I'll deal with those later and overall the patching was done nicely as well. Definitely no complaints about the service from beginning to end. Every one was communicative, friendly, helpful and did a great job. Thanks team!

Jessica A.

Absolutely terrible experience with this company.

A salesperson named Don came out to our house to give a quote for repiping our kitchen and bathroom. We were talking with him about the timeline, and he assured us to get the repiping done as soon as possible and begin the repiping work before we began remodeling. We thought that sounded weird but he assured us that the repiping work had to be completed before we took any walls down.

When the plumbing crew came out to begin the work, they said they were there too early and that the room had to be demoed and framed out before they could begin work. They weren't surprised in the least to hear that Don had given us this wrong advice, and that he was a salesperson who was trying to get us booked as soon as possible.

When Don was made aware of this issue, he simply blamed us and called it a miscommunication. He was hostile and took no accountability for his wrong and dishonest advice. When dealing with Repipe they didn't seem to care whatsoever about our experience or the fact that the mistake of their team caused this issue. The whole thing felt like we were being taken advantage of just for them to get a down payment. This company is dishonest and has absolutely no regard for your home or your timeline. WOULD NOT RECOMMEND!

James B.

If Don said it - don't believe it!

Don - a salesperson - came to our home and quoted us for a re-pipe. We were in the early stages of renovation, walked him through our plans, and he said they could do the job (about $4k for a 1,300 sq. ft house). Done explicitly instructed us that they would come into the house as is and do the repiping. We found that odd, because we had not framed out all of the remodel. we then waited 2-3 weeks for them to come out and do the job. When they finally arrived, the actual plumbing company (not repipe specialists, they just sell you!) came out and told us we needed to have demo'd the walls and framed out our entire renovation. We now have lost 3 weeks on our schedule, and then when I called Don (the aforementioned salesperson) - he said ""well are you talking to the english crew or all the mexicans?"". After his racist comments, he blamed us for their clear transgression, and refused to work toward a solution. Now the company does not want to return a down payment because they are flagrantly mismanaged. DO NOT RECOMMEND

THOMAS R.

Our home was built in 1943, so the pipes were galvanized steel. Over time water pressure was a problem. We had a sprinkler system installed Oct. 2019, well in the spring we turned the system on and there wasn't enough pressure. (We were told by the people who installed the sprinkler system that the pressure was fine).
If someone was in the shower, you couldn't turn the water on anywhere else in the house. So we decided that we had to do something since we spent all that money on our sprinkler system.
We was doing a little bit of shopping around and Repipe Specialist had the best price by far. The young men showed up on time, told us what they were going to do and each of the 4 men took a task and they finished up by 5 PM. The inspector came out the next day and the following day the wall patch crew came out and did a excellent job on patching but they could do a little better job at clean up.
Water pressure water pressure everywhere. Thank You very much Repipe Specialist. Avery, Hose, Devin and Chris

Fred W.

Repipe Specialists replaced all of the aging copper in our house built in 1963. Our old copper pipe was starting to fail with a few small pin hole leaks developing in the system over the last few years. We contacted Repipe Specialists and from start to finish they were very professional,competent and gave a very competitive bid. Our install was done in a crawl space with a couple of obstacles to overcome. The installing crew did a great job. They were very personable as well as finishing the job in about 7 hours. They were also very considerate of keeping the dust and debris to a minimum and cleaning up after themselves during the process. The water was shut of for just a couple hours so there was really no disruption to the household during the day. I highly recommend them to anyone needing this type of work done in your home.