Repipe Specialists

Teresa G.

They are your best friend before the job but what they don't explain is that NO ONE will call you back once you pay, NO one will follow through to the end. You need to be your own general contractor and follow through, pick up the ball every time Repipe Specialist drops it and they drop it a lot. It was extremely aggravating dealing with a company that has NO pride, NO professionalism and definitely NO communication skills. I advise you
to pay the extra for some customer service. It is worth saving your sanity.

T S.

Previous review on February 25, 2025:
Appointment for 10am this morning for an estimate. It is now 1130am. No call, no show. Very disrespectful to potential clients. And not happy they farm out either. No amount of guarantees can really give peace of mind when Repipe Specialists are not doing the work. Don't bother trying to reach us now RS.

This is the location we contacted:
https://inland-empire.repipe.com/home-page-3R.html?mkt=CA-SBD&gad_source=1&gclid=Cj0KCQiA8fW9BhC8ARIsACwHqYrX6mdegkd8RnNGB1MXc24hyYYBIzCeQkIgcIy3iVbsQzBLbU-cIGUaArngEALw_wcB

Update: just got a call from our estimator Larry, the message he left said he had ""car problems "" and his manager was supposed to let us know, which didn't happen.

Personally, I think they called me today because they saw my review.

Update on 3/3/25:
Larry called wanting to come and give us an estimate, which we agreed to and was done on February 27, 2025. He arrived on time.
Their quote for a pex repipe of a 1800 sq ft manufactured home started at $10K. Easy access, only 2 bathrooms. Then,( Larry said, but wait, we have a special running and so I can drop it to $8K. Then, Larry said, if I call my manager, I can probably get it down to $6K.

(That didn't include the additional $3K to connect from our meter at our curb to our house line.)

So, what was the cost really going to be? Do they think we are that dumb that we can't see the super inflated price, and then be oh so grateful that they reduced it for us? Seriously...! No thank you Repipe Specialist. Do your research. This is not the best option.

Jenifer R.

Do not do business with them. Still waiting for the project to be finished. the estimate was for copper. They changed to some plex less expensive but didn't change the total. When we noticed and my husband called them they got rude. Now there holes in the walls, plastic pipes and a huge trench in the front yard. The Civil Liability if someone falls in isn't ok. They want to charge us another $6000.00 to fix. It started February 3 and it's still not competed February 23. They had no intention of having the inspection the next day and fill in the trench. They don't do this work in two days. They have escalated our complaint. I'm afraid we will need to pay someone to fix it.

Paula C.

They wanted to repute my whole house after only asking for kitchen estimate since bathrooms and laundry were already replaced.

Kenny W.

Update: 12/18/2024 - I was contacted by Repipe leadership, Mike Wilbur, that has taken over to handle my claim personally to see it through resolution. They apologized for the confusion. My experience identified some gaps in their back-end support procedures that will be addressed moving forward as it relates to warranty claims with the manufacturer.

Update: 12/16/2024 - I am two months into the process to get a warranty claim resolved with Repipe Specialists and am no closer to a resolution.

I sent the damaged pipe to the manufacturer, Uponor, and they confirmed that the pipe was the result of the leak and will cover the claim.

Not getting clear direction from Repipe Customer Service as to the process of completing this job. It's been two months.

Ste P.

The group from the San Diego County area are the worst. Sales person Doug and Shop person Kim is as far as I would go. They gave a date to start the work, we got ready and the day before they they stated the cost went up and I was no longer on the schedule. I asked why they waited until the day before to tell me about the additional cost. They said they forgot. I asked why I am not on the scheudle as the email they sent stated, thats corporate, they dont know what is going on."" I asked for the deposit back and to cancel the project. They said no. I called ""corporate "" and they didnt do anything. They said I sjould be happy they are going to do the work with their 5 star crew. I had to use other means to attempt to get my deposit. I wouldnt let this group change my garden hose.

Michael S.

They went beyond the agreed upon prescheduled days of the job, didn't schedule follow up appointments with care or any matter of urgency, causing us to make multiple follow up calls ourselves to constantly see that/when they would come back to complete the job, all the while living in a hotel with family for the duration.

Still the work was well done by the crews, only that the first crew of workers left a dent in our flooring, and after reporting the dent, the company had us go through all sorts of measures (referring us to other people who have tried to delay anything from happening, and constantly accusing us of lying) to have it fixed (it still is not fixed) all the while doubting us, asking for more and more proof that they were responsible. We then sent proof and they went MIA. They make you fight hard for this sort of thing which is not a good indication of care for the customer's home or belongings, and they're still not handling it correctly. Would recommend you work with someone else if possible.

Matt A.

I have a 30+ year old home and based on lousy water pressure, I knew it was time for the water piping to be upgraded. PEX was the choice. I contacted R/S about an estimate. On July 13th, Doug Riley came out to my home and provided a comprehensive download on the services and accompanying costs. I was satisfied with what I was hearing and hired R/S to do the work.

On Friday, July 26th, the R/S team showed up one hour before they were supposed to arrive. But they started and completed the work that day.

Positive: The return of water pressure was instantaneous. Hallelujah!
Negative #1: I never received a confirmation call or email from R/S about this service. It has always been customary that when contractors come to your home and do the work, especially expensive work like this, I would expect a confirmation the day prior. This did not happen. When I texted Doug and Kimberly Quintero, the office manager, I was met with surprise that I would be expecting this.
Negative #2: I spent 2 more hours after they left re-cleaning their clean-up job. So, the guarantee that they would return the house to its original state of cleanliness was not met.

On August 5th, a re-patch team came in after the San Diego County inspector signed off on 7/30.

Positive: All the many holes were closed with new stucco re-surfacing.
Negative #1: The work was sloppy. No other way to put it. Stucco slopped on brand new brass valve fixtures. Creases in wall stucco. Unacceptable.
Negative #2: I contacted Kimberly to tell her about my dissatisfaction. I was advised by her that she will send the crew back out to fix the defects I told her about. A few days later, the financier informed me that R/S had asked for and received full payment for a completed job. No re-touch as promised. No follow-up call. Nothing.

Would YOU hire a business that does its customers this way?

Y H.

If I could post NO STARS I would. This company is by far the WORST I have ever dealt with. They come to your home, present themselves and their service as A1 top of the line and make promises they do not keep. We were scheduled for Friday(even confirmed on Thursday with them)my husband and I took the day off, but they never showed up. The sales rep Richard responded once that he was working on it then never again. We were told the crews car broke down and they would be here on Saturday by 9am. The manager Nick called and said if it's 9am and they have not arrived call me...I did this as they once again did not show up, but yet again no response via calls or texts. They were simply missing in action BUT ofcourse were quick to take my deposit. WHAT A NIGHTMARE!!

Roy F.

Repipe specialist did a great job Michael Norris was great followed the job from start to finish and questions or issues Michael was on it I would recommend this company for all your repipe needs