Remer Plumbing Heating & Air Conditioning

Sheryl D.

I don't live in Saginaw, but my elderly parents do. Today while talking to them, my dad mentioned how a part on their toilet had broken and he had gone into Remer to figure out what part he needed to fix it. Whoever the gentleman was behind the counter listened to my dad, told him what he would need to do and got the part for him. They chit-chatted a bit and when my dad went to pay for the part, the gentleman told him not to worry about it. I know it wasn't an expensive part, so some might say it's not a big deal. But to me, knowing that someone showed that kindness to my dad means so much. So, thank you to whoever that was, and thank you to Remer for being a business that cares for its customers. It is greatly appreciated!

Jay B.

We highly recommend REMER! Greg and Matt provided excellent service, great advice and timely repair of our HVAC system. We highly recommend working with REMER and their team if you want a professional experience provided by gentlemen who have tenure and expertise. It was something to see how much pride they take in their work. Matt is a perfectionist and Greg gave us lots of options to consider.

Jay J.

You get what you pay for with this business. I was very pleased with the service from Remer, they pay attention to detail and do a wonderful job. I was very pleased with the work they did. I had them install a water heater, furnace and AC unit and Matt did a great job. Definitely worth the money to have them do your HVAC work!

sarah g.

I called Remer after they were recommended by two separate people (against my own judgement from other reviews) to replace a broken water heater at my parents house in Saginaw while I live out of state - and during the Covid-19 pandemic. Talk about timing.

In the literal worst time to be out of hot water, everyone I spoke to over the phone was polite and helpful, from Dave who answered all my questions, to Amy in the office who scheduled the appt and took my information. I was even pleasantly surprised they were able to schedule a next-day installation. When they arrived it turned out the old water heater was NOT a standard size so they had to get a different one, but they did so in only a few hours and came back the next day with a new one that fit perfectly.

Matt and his team arrived on time and performed the installation quickly, and Matt even helped out with a few small home repairs just because he was there and had the tools, which my Mom and I very much appreciate!

I am SO pleased with our Remer experience and would recommend them to anyone looking for heating and cooling services in the Tri-City area. Thanks again to Dave, Amy, and Matt!

Keith K.

Sold me a defective part. When I tried to return it they told me it couldn't be returned because it had been installed. I wish I had read these reviews before giving them my business.

Nathan U.

Wow, the reviews in here are brutal! With a couple exceptions and this will be one of. This first account is recent from July 2019. I'm mentioning it because it goes to show that the staff will work with you.

I stopped by Remer's with a capacitor sensing relay problem on my Aprilaire ionizing air filter, I could have ordered it from Amazon and waited a couple days but I thought I'd check and see if I could get it locally. Low a behold I could and it saved me 20% off of the Amazon price. I want to thank Remer's for ordering the part for me because a lot of HVAC suppliers don't sell direct to public.
Second, account is from 1996 when Remer's came out and did a great job removing the old and I mean old gas furnace from my parents home and installing a much higher efficiency Heil split system that runs great too this day! ""Disclaimer the furnace specifically because the outside cooling coils met an untimely demise bye exploding above ground pool.""
I'm going to say give them a chance and over communicate to make sure you understand the cost and the costs associated with the problems that need to be fixed and make sure to treat the people you're doing business with the way that you want to be treated. Note for the loud people the yelling types, tone it down a bit. The loafers voice in the room isn't always the rightest!

Jill W.

If there was a way to leave a negative star rating I would! This pathetic excuse for a company had the audacity to send a bill for work they NEVER performed AND for MORE than they quoted it would be if they HAD done it. Do NOT use these people. They are liars, cheaters and scammers. Do yourself a favor and go to ANYBODY but them. You'll be happy you did!

Sunshine M.

I was skeptical about going here based on the reviews, but I needed answers to my problem. So, as I entered the building from the storefront (apparently from the incorrect door where the OPEN sign glares from the street) & navigated my way almost to the parts area; the lady in the office accepted my greeting (coming from her computer desk to the invoice window) & directed me to go about 6 more feet & talk with someone who could help me.

I said ""Good Morning"" as I walked in, to everyone standing, but only one customer returned my cheery disposition. When it was my turn to approach the desk; ""boom"" without warning; the parts guy behind the desk interrupts me mid-sentence turns & answers the phone, instead of serving the customer standing right in front of him. Did he say ""excuse me"" of course not! I expected it based on the reviews.

Despite the level of customer service/communication, the best thing he did was educate me about my plumbing problem after listening and viewing the photo. He offered some advice to be careful disassembling it potentially destroying the mechanism to avoid need to be completely replaced. He said ""come back and we'll get you fixed up.""

I appreciate the knowledgeable staff and I was able to describe my issue to an actual plumber so i could get a quote for about how much it would be to fix it. Now this photo I posted is on their desk so thanks for using it to help me. That was worth it!

Steven R.

Sorry folks, should of written years ago. Remer is forever on my ""shit list"". I went and wanted some info for a plugged up bathroom drain, fat older man at the counter said it was ""probably ""a bad drain and being cast iron, would have to be replaced "" looking at at least $1,500"". Turns out I go to Home Depot, told me that there is a cap underneath the pipe that can be drained & I would be able to clean the clog. WORKED!! replaced cap too with a more efficient one, and it only cost me $5. Remers?? Never will ever consider these clowns again. BEWARE foks.

John S.

Believe all of the negative reviews! Check Google's too! These people have zero people skills & their customer service is a very bad joke! Customer beware! I had a TERRIBLE experience & want everyone to know & be forewarned!