Reliant Plumbing

★★★☆☆ 2.9 / 5 (25)
Emergency Call


: 12111 Menchaca Rd, Austin, TX 78748
: (512) 675-4220
: https://www.reliantplumbing.com/areas-we-serve/south-austin/

Company Overview

For exceptional plumbing solutions in Austin, contact Reliant Plumbing right away. Schedule your service 24/7 with our ready staff by calling.

Our services are efficient. Our skilled team specializes in finding leaks, sewer line repair, gas installations, hot water systems, and urgent plumbing needs.

Expect clear estimates with no hidden charges. First, you schedule with us; next, we dispatch a local technician experienced in the issues you share with our service team. You will receive choices from our technicians on how to proceed with the repairs. Make the right choice for your finances and your plumbing system. You will receive photos and detailed receipts to support your insurance claims.

Are you prepared to assess and repair your plumbing issues? Let us offer you with affordable and effective plumbing solutions for your residential property or business.

We are available to help the entire Austin metroplex, including other areas! A licensed and insured plumber is just a call away, ready to help you!

Reliant Plumbing is a local company founded by plumber, Max Hicks. Max Hicks, a master plumber, brings over 20 years of knowledge in plumbing. Max, who lives and works in the greater Austin area, is well-versed with the water quality and plumbing issues in the Texas hill country. Max, a lifelong Austin resident, was raised in Round Rock and attended Georgetown High School. Max and our team of licensed plumbers have more than 50 years of experience plumbing in the Austin area! We understand Austin plumbing like true locals. Our other Master Plumber, Matthew Cochran (License # M-44892), has been part of our team since the early days of the business. Together, they offer years of plumbing expertise and skill to Central Texas.

Business Services

  • Bathtub installation
  • Bathtub repair
  • Drain installation
  • Drain repair
  • Faucet installation
  • Faucet repair
  • Garbage disposal installation
  • Garbage disposal repair
  • Gas line installation
  • Gas line repair
  • Plumbing inspection
  • Plumbing installation or replacement
  • Plumbing repair
  • Sewer installation
  • Sewer repair
  • Shower installation
  • Shower repair
  • Sink installation
  • Sink repair
  • Sump pump installation
  • Sump pump repair
  • Toilet installation
  • Toilet repair
  • Water heater installation
  • Water heater repair
  • Water pipe installation
  • Water pipe repair

Business Location & Hours



Mon:Open 24 hours
Tue:Open 24 hours
Wed:Open 24 hours
Thu:Open 24 hours
Fri:Open 24 hours
Sat:Open 24 hours
Sun:Open 24 hours

Recommended Customer Reviews

M S.
★☆☆☆☆

The plumbers who did the work did a good job. However, the salesperson and the pricing were dishonest. On installing a new water heater, they charged me the credit card authorization fee without telling me. There as a charge for several hundred dollars that I only saw after I called and asked for the invoice. Every other place you buy a product from tells you if you will pay the credit card charge. Reliant never communicated this. They did reimburse me but only after I called and complained about it. Additionally, I needed a 40-gallon water heater. The salesperson saw this and acknowledge this. He confirmed that I would be getting a 40-gallon tank. However, they installed and charged me for a 50-gallon. There was no way for me to check this prior becuase they would not send the invoice until after the installation was in process. This ended up being a difference of several hundred dollars. I also called the company and left a review with them. I asked this to be escalated to a manager and was told that I would be called in the next five hours. No one has left a voicemail trying to reach me. Watch your bills and demand the invoice so you don't get swindled.

Darnell M.E. H.
★☆☆☆☆

I initially hired Reliant (Bee Cave / Lakeway) to recipe my entire house defective pipes were found. in the process of doing the repipe, their lead plumber stepped through my ceiling and cut one of the support columns holding up my ceiling. The company repaired the column, but continues to stonewall the release of the engineering report that show the true extent of the damage done and it only partially repaired the damage done to our ceiling. we have attempted to resolve the issue with the company, but they continue to ignore our calls and emails.

The plumbers are competent, it's management where the disconnect arises. I would not recommend them.

Brianna W.
★★★★★

Ray Baker was our tech. We were given a window of him arriving between 8a-1pm, I was expecting to be waiting all day. Much to my suprise Ray arrived EARLY around 7:55 am and was already done working and out the door by 8:05am. This was on a holiday week which makes this even more impressive.
He was knowledgeable, quick and professional. I HIGHLY Recommend Reliant Plumbing to anyone in need.

Claire J.
★★★★★

I used Reliant once before, and the second time they did not disappoint! I had a small leak coming from the base of my toilet. I called, selected a time for a plumber to come out, and he was there within 2 hours. He pulled the toilet, found that there was a cracked flange. The plumber took the time to walk me through my options and found a solution that was both a very fast fix and very on budget! I really appreciate his honesty and now I know who to call if I have an emergency!

Rachel R.
★★★★★

Mack was very knowledgeable and helpful! He was quick to diagnose the situation and explained it well. Would recommend for sure.

Hoover H.
★☆☆☆☆

Had Reliant come out to commercial property to provide bid to reroute water cutoff valve. Bid amount was over for times what other two bids came it at. It was obvious they didn't have clue was required. Also, they would not return phone call to discuss.

Sandra
★☆☆☆☆

Tried to contact them for an installing of a sink...I purchased the sink..drop in...they quoted me 2300 for it at first...then miraculously went down to 1500...wow...needless to say I found another plumber to do it for 1/3 of the 1500 .....and he was awesome and knowledgeable

Girish C.
★★★★★

Alan showed up on time and gave me an estimate. He explained all the possibilities and told me about pros and cons. Very professional.

Angela R.
★☆☆☆☆

I contacted Reliant Plumbing the morning of Monday, May 6th. In attempting to replace failing refrigerator it became evident that the cut off valve to the icemaker water flow was defective. I had the water turned off to prevent damage to my home. Alan from Reliant came around noon. I assumed he was a plumber for he did not identify himself in any other manner. He listened to my story and asked to look at my plumbing situation from the cut water cut off valve outside into my kitchen. He was obviously "inspecting" the current plumbing installation situation. He then informed me that box would have to be replaced, which meant cutting into dry wall and potentially cutting the main pipe and installing other "fitting pieces". He pulled up an image of the box $116. I informed him that this was 2-3x the cost of the same box I could purchase at a plumbing supply store or Amazon (ie. $17-32). I told him that I would accept that cost. He then provided a non-detailed bid of $1160.00 for the job. I told him that that cost was exorbitant, he said it was an estimate but asked me for a check to proceed with the job. He then said "we" would return in about 3-4 hours to complete the job. It was only when the actual plumbers arrived, Roman and Joe, at 4:41 pm (documented on Ring) to perform the work did I realize that Alan was only a salesman and not a plumber. The task required 40 minutes (Ring documented). I was very happy with the work that the plumbers did, and service they provided. I did research on the estimated cost of this plumbing job which on average was between $375-$600.

https://www.xhval.com/plumber-cost-to-replace-ball-valve/#:~:text=The%20last%20thing%20that%20affects,is%20between%20%24375%20and%20%24600.
This was a very clean and simple task with no extra parts, etc.


I have had 16 communications with Reliant via phone and email in the last two weeks. Only once have I been able to communicate with a manager. This manager listened to me, stated he would send a detailed invoice and call me in two days to discuss resolution. This never occurred in spite of me calling and requesting to be placed on the manager's schedule to discuss. I was informed each time, "a manager has been notified and will call you in 48 hours". I have detailed my communication by dates and times from 5.8.24-5.23.24.

Ella L.
★☆☆☆☆

I was widely DISPLEASED with the service technician, Jacob, and the service provided by Reliant yesterday. I had done research prior to the visit and knew what the issue was and roughly what the work would cost. The tech quoted a flange replacement at $900, that quote is over 4X what I had seen as a rough cost of this fix.

The other option was to replace my toilet and fix the flange. This was quoted at $2200, that is a roughly $1200 toilet. Was it going to be made of GOLD??? Toilets cost approximately $300. I had told the tech that I wanted a quick and cheap fix as I was trying to sell my condo soon. He ignored me and tried to take advantage.

Jacob was smug condescending and a complete jerk. He told me he "does nothing for less than $500, it's not worth it to him". I feel disgusted to have even called a company that hires people like this. I wasted $89 and felt scammed. I have already called three other companies that have quoted the work at $165 - $255. In addition to all this he did not provide or send a receipt for the service fee.

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