Reliant Plumbing

Ella L.

I was widely DISPLEASED with the service technician, Jacob, and the service provided by Reliant yesterday. I had done research prior to the visit and knew what the issue was and roughly what the work would cost. The tech quoted a flange replacement at $900, that quote is over 4X what I had seen as a rough cost of this fix.

The other option was to replace my toilet and fix the flange. This was quoted at $2200, that is a roughly $1200 toilet. Was it going to be made of GOLD??? Toilets cost approximately $300. I had told the tech that I wanted a quick and cheap fix as I was trying to sell my condo soon. He ignored me and tried to take advantage.

Jacob was smug condescending and a complete jerk. He told me he "does nothing for less than $500, it's not worth it to him". I feel disgusted to have even called a company that hires people like this. I wasted $89 and felt scammed. I have already called three other companies that have quoted the work at $165 - $255. In addition to all this he did not provide or send a receipt for the service fee.

Cody J.

Underwhelming experience. A technician came out and acted as though he didn't want to install the provided faucet. I was quoted one price, then moments later he told me that he couldn't do it without significant repair and quoted another higher price. The technician would have to reschedule. I asked if he could at least get the existing sink working, but without looking at it, he declined. I opted out of any further work and the technician left. I left a review in the reply Reliant asked me to contact them, I did so and they had no idea who I was supposed to talk to or why. Lots of wasted time from this place.

Delia Z.

Started having plumbing issues and called Reliant. Austin came out and took care of 3 issues. Bathroom tub faucets handles both turned same way so you had to undo one to turn the shower on. Kitchen faucet started just dripping when turned on. Sam came out convinced me that we should do a "repipe". He threw in 2 toilets at no extra cost as an incentive to proceed with the repiping. Agreed to get it done to save money in the long run since this is an older home. Workers were polite and respectful but they left a mess all over my house from them cutting out sheetrock and going in and out of house. Seems every worker was blaming person before them for any issues that were found. Inspector came out and it didn't pass. Reliant came back out and fixed the issues. Again... blaming the plumber before them. I had to press for them to come cover the line outside because it was going to freeze. They came out took care of it. Had Reliant come out 2 more times after all this. 1. Bathroom sink was leaking. 2. Toilet was set correctly so it rocked when you sat on it and the bathroom faucet that was originally replaced and replaced during repiping was loose. Again.... Plumbers blaming the plumber before them. When they come out and start giving you quotes they ask you to give them a positive review so that they can give you whatever discount they tell you about. I am sorry but if I am going to give someone a good review... i will do it because I feel the person did a great job not because I am asked to do so. Sorry Sam even though you are all having some competition for best reviews you should trust your work and customer service because I would have given you a great review on that alone.

Jessica M.

DO NOT USE!!

This company came out to assess for a leak and he quoted me over $3000 of work that needed to be done in the house.

When I asked him what the bare minimum was to fix the leak, he pointed to a toilet and showed me it was a specific toilet. When I started asking questions, he told me he, in fact did not turn off that toilet to test if that was the problem, which, in fact it was not.

I called to speak to a manager and I have yet to get a call four days later.

Part of their quote " for reputation that matters most"

They obviously don't care about their customers and just try to get money out of people!


They actually made me spend even more money as he tightened all the toilet flap chains to where they wouldn't close, and the toilets were just draining

Graham W.

This is the most crooked company I've ever come in contact with. I called them after searching on yelp to have a licensed plumber detect and fix a gas leak. They showed up to my house with a technician on a a week night who spent 4 hours trying to detect the gas leak. He said he had never detected a gas leak and pressurized the gas line at 10 psi when my gas utility company said it should be at 4 ounces. He said there was a drop in pressure but it's likely a leaking pipe in one of the walls. He said they would need sonar to detect it. He was constantly on the phone with someone from his company all night trying to figure out what to do. After that time he charged me $1,115.93 for coming out although unable to detect the leak and nothing was fixed. He then said he'd have a master plumber come out the following day. On Friday another guy came out who who was not a master plumber and was considering tearing out drywall to find the leak. I asked him to do another test at the meter, and said the stove was leaking. After that he charged me $347.40 for 30 minutes. So they charged me $1,462.00 to give me conflicting information.

Once my gas utility company came out they said there was no leak in the walls and the stove was fine as well. The gas company detected a leak at the hot water heater which was not indicated by anything Reliant Plumbing detected or fixed.

This company is not BBB rated and definitely practices price gouging and dishonest business practices. I called to speak to a manager and the receptionist refused to give me the managers name or number. I reviewed the master plumbers license they are working for named Jason Oliphant M-42389. I reviewed the Texas State Board of Plumbers and he has been fined on February 17, 2023, for a violation.

They claim "upfront pricing" and "no hidden costs" on their website, but that's a lie. Max Skyler Hicks is the owner and definitely a conman because they charge ridiculous amounts for unqualified workers who rip off desperate people without even flinching.

Oh, and Max Hicks has had 5 fines on his Master Plumbers license.

Elisabeth Eileen V.

My toilet wouldn't stop running even after I tried to troubleshoot it myself. Reliant was able to have someone come out the next day to see what's wrong. Mack arrived within the agreed time frame and was very friendly and professional. He was helpful in giving me all the available options and helping me make an informed decision. Work was done efficiently and satisfactorily. Very great work and would highly recommend.

Drew F.

Very prompt service and transparent pricing and quoting. Mack came out and assesed the issue quickly and gave great service.

Zack F.

I was in desperate need of service and Mack from Reliant came to my house late in the evening to help us address the issue. Thank you, Mack!

Don L.

Reliant is a bait-and-switch scam operation. For a very minor repair, they came out, charged $90 for the "Service call" only to then proceed to give me a sales pitch on how I needed to "rebuild" every toilet and water heater in my house. Of course, that's not what I needed, nor why I called them out. They never performed any service because the tech told me he could only fix the toilet by opening a "kit" costing over $500; which was including the $180 "membership fee". I passed. Two days later I had a more typical and acceptable plumber experience. Standard Plumbing came out, fixed the two rusted washers in the toilet tank as well as related preventative items, charged me a more normal $175. What recourse do i have with Reliant? I've reported them and will continue to alert people to Reliant's unseemly business practices. They advertise a lot, which probably gets them plenty of leads for their sales force ("plumbers") to peddle their "upgrades" and unnecessary work at your expense. Beware!!

Kerrie G.

Mack was phenomenal! He came out same day and fixed our disposal - he worked at it until he solved the issue and didn't have to replace anything. He was polite, good humored and knowledgeable. Can't recommend him highly enough! Thanks Mack - you're the beast!