Reliant Plumbing

Vijay P.

They will woo yiu to get business then dont even care when.they can.resolve any problem
Over charging for services in the name of we have many techinician to.help.anytime u need.
Not happy at all i lost 3k jist to put new water heater .kondly shop around for basic installation. They dint ce to.clear the cludy hot water issue for a week.

M S.

The plumbers who did the work did a good job. However, the salesperson and the pricing were dishonest. On installing a new water heater, they charged me the credit card authorization fee without telling me. There as a charge for several hundred dollars that I only saw after I called and asked for the invoice. Every other place you buy a product from tells you if you will pay the credit card charge. Reliant never communicated this. They did reimburse me but only after I called and complained about it. Additionally, I needed a 40-gallon water heater. The salesperson saw this and acknowledge this. He confirmed that I would be getting a 40-gallon tank. However, they installed and charged me for a 50-gallon. There was no way for me to check this prior becuase they would not send the invoice until after the installation was in process. This ended up being a difference of several hundred dollars. I also called the company and left a review with them. I asked this to be escalated to a manager and was told that I would be called in the next five hours. No one has left a voicemail trying to reach me. Watch your bills and demand the invoice so you don't get swindled.

Darnell M.E. H.

I initially hired Reliant (Bee Cave / Lakeway) to recipe my entire house defective pipes were found. in the process of doing the repipe, their lead plumber stepped through my ceiling and cut one of the support columns holding up my ceiling. The company repaired the column, but continues to stonewall the release of the engineering report that show the true extent of the damage done and it only partially repaired the damage done to our ceiling. we have attempted to resolve the issue with the company, but they continue to ignore our calls and emails.

The plumbers are competent, it's management where the disconnect arises. I would not recommend them.

Brianna W.

Ray Baker was our tech. We were given a window of him arriving between 8a-1pm, I was expecting to be waiting all day. Much to my suprise Ray arrived EARLY around 7:55 am and was already done working and out the door by 8:05am. This was on a holiday week which makes this even more impressive.
He was knowledgeable, quick and professional. I HIGHLY Recommend Reliant Plumbing to anyone in need.

Claire J.

I used Reliant once before, and the second time they did not disappoint! I had a small leak coming from the base of my toilet. I called, selected a time for a plumber to come out, and he was there within 2 hours. He pulled the toilet, found that there was a cracked flange. The plumber took the time to walk me through my options and found a solution that was both a very fast fix and very on budget! I really appreciate his honesty and now I know who to call if I have an emergency!

Rachel R.

Mack was very knowledgeable and helpful! He was quick to diagnose the situation and explained it well. Would recommend for sure.

Hoover H.

Had Reliant come out to commercial property to provide bid to reroute water cutoff valve. Bid amount was over for times what other two bids came it at. It was obvious they didn't have clue was required. Also, they would not return phone call to discuss.

Sandra

Tried to contact them for an installing of a sink...I purchased the sink..drop in...they quoted me 2300 for it at first...then miraculously went down to 1500...wow...needless to say I found another plumber to do it for 1/3 of the 1500 .....and he was awesome and knowledgeable

Girish C.

Alan showed up on time and gave me an estimate. He explained all the possibilities and told me about pros and cons. Very professional.

Angela R.

I contacted Reliant Plumbing the morning of Monday, May 6th. In attempting to replace failing refrigerator it became evident that the cut off valve to the icemaker water flow was defective. I had the water turned off to prevent damage to my home. Alan from Reliant came around noon. I assumed he was a plumber for he did not identify himself in any other manner. He listened to my story and asked to look at my plumbing situation from the cut water cut off valve outside into my kitchen. He was obviously "inspecting" the current plumbing installation situation. He then informed me that box would have to be replaced, which meant cutting into dry wall and potentially cutting the main pipe and installing other "fitting pieces". He pulled up an image of the box $116. I informed him that this was 2-3x the cost of the same box I could purchase at a plumbing supply store or Amazon (ie. $17-32). I told him that I would accept that cost. He then provided a non-detailed bid of $1160.00 for the job. I told him that that cost was exorbitant, he said it was an estimate but asked me for a check to proceed with the job. He then said "we" would return in about 3-4 hours to complete the job. It was only when the actual plumbers arrived, Roman and Joe, at 4:41 pm (documented on Ring) to perform the work did I realize that Alan was only a salesman and not a plumber. The task required 40 minutes (Ring documented). I was very happy with the work that the plumbers did, and service they provided. I did research on the estimated cost of this plumbing job which on average was between $375-$600.

https://www.xhval.com/plumber-cost-to-replace-ball-valve/#:~:text=The%20last%20thing%20that%20affects,is%20between%20%24375%20and%20%24600.
This was a very clean and simple task with no extra parts, etc.


I have had 16 communications with Reliant via phone and email in the last two weeks. Only once have I been able to communicate with a manager. This manager listened to me, stated he would send a detailed invoice and call me in two days to discuss resolution. This never occurred in spite of me calling and requesting to be placed on the manager's schedule to discuss. I was informed each time, "a manager has been notified and will call you in 48 hours". I have detailed my communication by dates and times from 5.8.24-5.23.24.