Reliant Plumbing

Jackie F.

Dustin was awesome! He took care of our leaky facet. He also very professional, explained the problem and fixed it! And he was able to come on the day we called!

Kim V.

Dustin did a great job installing our new faucet. As usual, Reliant Plumbing is prompt, professional and responds to my requests faster than any other company I've dealt with. I really appreciate the personalized text messages they send showing who your technician will be and a little bit about that person. Reliant Plumbing is highly rated for a reason, and I strongly recommend this company.

Kathy S.

I give them a zero. I was charged $1375 for one hour of service...parts were covered by warranty...to replace heat elements in my water heater and flush it out. It took ONE HOUR. I was told their prices are set by the national average of reputable plumbing companies. I find that hard to believe.

Kathy S

Ted R.

Came out to our place for an estimate and fee for the estimate at $150 was too high. Their plumbing fees also seem too high and we will not be using them.

Jan A.

Reliant did come out when they said they would. I knew the faucet needed to be replaced. This was a standard bathroom sink faucet. Darius wanted close to 400 to put a new one on. This is for the labor only. I would supply the faucet. Called Home Depot and Lowes. Their contractors cost with guaranteed work was over 125 to 200 less. Reliant is very high on prices.

Pam S.

Our house had 2 hot water heaters with expansion tanks up in the attic and one expansion tank blew off, sending incoming water from the main, into the attic, 2nd and 1st floors of our house. Needless to say, we had a lot of water damage and we were really not wanting to keep 80 gallons of water in the attic. We considered tankless and after getting 3 quotes - Reliant's quote was not only the best, but made the most sense, as the other two plumbing companies made some suggestions that seemed far fetched - like placing the tankless heater outside the house and running water or gas lines up to the attic on the outside. Anyhow, Dustin Raymond installed our unit fast and efficiently, and even installed a box to easily locate and shut off our water from the yard since our shutoff was buried deep under the neighbors grass. He was very professional and worked hard to convert the 2 heaters to one tankless unit and get us up and running with hot water quickly. We highly recommend Dustin.

Sean D.

I've used Reliant a couple times now to help with my shower. They're quick, communicate well, and get the job done right. Special thanks to Bobby for being so transparent and helpful.

Jeff L.

I can't comment on the work because I did not give them a chance to perform that today. All I can give you is what I observed. A very minor leak coming from the cold water handle in the bathroom sink when you turned it on and the price to repair was $700-$800. You guys may do awesome work (which I have no idea if you do) but your pricing is exorbitant. If you do good work, why would you need a non-optional one year warranty and why would that justify charging 2-3x as much? This is not something new with your company. The complaints about pricing are prevalent in your reviews. I never post bad reviews. But, I feel obligated in this case because there will be someone who may potentially fall victim to your pricing because they have a serious plumbing issue that needs immediate attention. Bottom line as a consumer, do your research and don't give away your money. Find a plumber who does good work AND at a fair price because they value repeat business. I looked up the National Average for Faucet Installation. It's $245. For Austin it's $236. I was told the entire faucet needed to be replaced for that very minor leak and that even if I supplied the parts it would still cost $700 on top of the $89 diagnostic fee. Come on Reliant, be better than that. Do right by your customers.

karen m.

I just wanted to thank Joey the technician who preformed my furnace check up. He was very professional and explained everything to me very clearly. He found my furnace vent pipe had been disconnected with high levels of carbon monoxide in my attic. He may have saved mine and my son's life.

Dean R.

My wife and I just moved to Texas and purchased a lovely Steiner Ranch home in late October. We love the house, area, and our new neighbors and have been doing significant remodeling. Mostly we've had excellent experiences with various floor installers, masons, fireplace installers, carpenters, etc. However I do want to caution you all about employing Reliant Plumbing for anything plumbing related. Here's our experience:

We had a minor leak with a toilet in one of our 4 bathrooms. I was a doctor for 37 years and now a busy consultant often on the phone so my wife was kind enough to speak with the service person who recommended replacing the whole toilet for $880 (these cost $125 at Home Depot). He promised that the toilet would be high quality and the same size as the toilet that came with the house. We had just replaced a toilet in another home we own in another state for $450 labor included so this fee was pretty much double. I figured some combination of having a home in a bigger city and perhaps Max Hicks seeing that he could charge Steiner Ranch residents significantly more money because it is a higher end neighborhood was responsible for the hefty increase in charges. Nonetheless I agreed to the fee.

However, when I got off a phone call to inspect the job, the service person was already gone and what I saw was a smaller toilet (yes I measured) than the previous one with a very cheap looking plastic seat and lid.

My wife then informed me that the service person who works for Mr. Hicks asked her to 'finger sign' a one page "work order" on his iPad. Later she was sent numerous other pages via email that the service person conveniently neglected to tell her about. The "work order" is actually the last page of a lengthy, extremely one sided contract absolving Reliant Plumbing of any responsibility for shoddy work or materials.

Displeased with the work I called Reliant Plumbing and requested that Max Hicks (the owner) call me on Monday. He didn't. I called again on Tuesday making the same request, and once again Max didn't call. I called twice today. Max then sent me an email refusing to call me back. He informed me the he only was willing to communicate via email. Then a supervisor calls me telling me I have to actually work myself up "the chain" to ever be able to speak to Max! Yes he actually said that.

I'm told by a highly regarded attorney that Max's work order/ contract wouldn't hold up in court because of the way it is presented as a one page "work order"... not a contract long enough to require legal advice.

All I wanted was to do was speak with Reliant Plumbing's owner Max Hicks to get the smaller toilet replaced with a larger one with non-plastic seat and lid but Max Hicks would rather overcharge, deceive, and ignore his customers and refuse to hop on the phone to work things out. So much for this local plumbing company cultivating community good will and pleasant beneficial long term relationships.

Buyer Beware!

Dr. Dean Raffelock