Reliable Plumbing & Heating Services

Reina T.

All I am hearing are justifications and pathetic apologies, which is exactly what I experienced.

Paid $919 for a motor transducer (I think that's what it's called), but it turned out to not be the issues. Despite it not being the issue, they still charged me for the part and wouldn't take it back. They said it was bc they had agreed to only take back the part and prorate my price if I proceeded with replacing the furnice entirely, which I was considering. Also said they don't warranty parts for old furnices, which no warranty was necessary...it's common sense...the part simply was not the issues...it's not that the part malfunctioned and we needed to reel in warranty to fix it again. The technician who helped us was obviously fishing to pitch a new furnice to ""truly fix the furnice.""

Well, I wanted to be involved in the process of pricing and choosing a furnice, but of course, they chose for me. Not only was I clear on wanting to be involved in the process, they simply called me claiming I owed now $4,600 for a furnice I didn't choose. They said they chose for me bc companies are running short on them & they didn't want me to be mad at them for ordering delays....but I wouldn't have been CLEAR to keep me involved if I didn't know that...they said ""oh, well you said you were guna call us but u didn't so we chose for you."" Excuse me? How about you be professional and call the customer...???

They also said they couldn't itemize a receipt bc ""we don't do that here, the price is the price for everyone.""

Last I checked, I'm a grown ass adult. No one in their right mind spends almost $5,000 without knowing wth they are buying.

No itemized receipt? That's ridiculous, and suspicious if you ask me.

They claimed they couldn't tell what exactly they were changing bc ""we don't do that here, we only do one total price."" Bunch of b/s if you ask me. A different company I know happily said they would never charge their customers for a part that did not fix the underlying issue of a furnice. For every complaint, it seems that stating ""we've been in business for 30yrs"" is their played out response.

It's no antidote, and it doesn't solve anything in present time!! They simply try to sound like they are honest and ""reliable."" This company is obviously not customer oriented.

Take your money elsewhere. I will update on the other company we've moved forward with.

And please, don't respond with your played out,
""contact us and we'll discuss this further"" b/s. Been there, done that, you guys made it clear where you stand...Unless you want to refund me my $919, let your lack of resolution, dishonesty, and shadiness speak for itself.

David L.

Reliably Professional Reliably Expensive- 5 Stars for Mario, who installed a new water heater and brought it up to code. Minus 4 stars for price gouging!!! 2200$ for a $750 water heater installed in less than 3 hours. Even with the extra parts to bring to code, materials cost less than a thousand dollars that leaves $1200 divided by 3 hrs = $400 per hour!!!! If you have a flat rate why couldn't you give the price over the phone rather than send someone out with a 90$ fee just to tell us the set price?? It sounds like you run a good business but everything you said does not justify $400 an hour . Yes it was Saturday and I'm only home on the weekends so you had me over a barrel. Like I said it was a quality job. Instead of 5 star I give 5 $$$$$ !
I see you removed/ edited the part where you charge a flat rate and some plumbers take longer than others. How much living wage do you pay your plumbers?
Nothing you have said justifies 1,100 - 1,200$ just in labor costs for 2 1/2 hrs work. My review would be much better if you just charged an hourly rate and parts. In an earlier comment you said it's a flat rate and Mario said it was a flat rate. Now you have changed it.

James B.

Steve and Shelly were great, although what I needed done (new furnace wires run) - they weren't able to do, due to electrical in the area. A bit confused by that, but now finding another contractor.

Bob K.

Bob K
I called them and they came out to help me with my heater. I had no heat. Steve charged me a lot to light the pilot light. The next week I didn't have heat again so I called them back and he changed me again to light the pilot light again and he replaced a part. Steve said it's ok now. Two days later my wife smelled gas bad coming from the heater, so I called again and they said to call PG&E. They came out in ten minutes, he was under the house for 45 minutes fixing everything that Steve did. My heater works fine now! I will never call them again! I gave them one star because I had to put something in.

Aimee B.

Steve, Shelly and Nicole have always given us quick and excellent service. I'm so glad we can count on them.

Gregory B.

This company: Reliable Plumbing & Heating Service refuses to come out and provide free estimate on a major job repair of main sewer pipe. I am very disappointed that they want me to pay them $69 to come out and provide estimate!

Brenda C.

BEWARE ..Do not use Reliable Plumbing unless you want to pay 3 times what any other plumber would charge. They will not itemize their bill so you can't see the exorbitant amount they are charging. They also make you sign a contract so they are covered even if they don't show up when they say they will or if there is any discrepancies on work or price. They told us twice they were showing up on two different days and they didn't and didn't even call and let us know which really put us in a bad position with our other contractors. They are all about the money. My husband and I had a horrible experience and they are anything but ""Reliable"". Beware...make sure you get another bid before you go with them. Our mistake that we didn't. It doesn't feel good to be ripped off and very sad a business feels comfortable ripping people off. Be careful if they try to spin this..... I hope this review prevents someone from going through what we did.

Mel F.

These guys were great. Mario came out not once, but three times to take care of our sewer. We had a backup, then by the time we got service it wasn't visible and seemed to be working when he left after the first visit. Started using everything as normal and catching up on 4 days worth of dishes, a few hours later the sewer was backed up again. He came back out the same day and couldn't get it with the equipment he had, but scheduled us for first thing the next morning. Third time was a charm and we're so thankful for fair pricing by Reliable Plumbing and fantastic employees like Mario. Thank you!!

Jlo J.

Shelly contact.
Happy with others to perform the job. They even called back weeks later to make sure we were happy.

Paul H.

Had a furnace problem where the pilot light won't stay lit. Person came out asked for $199 to diagnose the problem on top of the $59 house call. Told him I already tried replacing the thermocoupler. He redid same thing and kept saying the furnace is too old. So I paid him $258 and he DID NOT diagnose the problem since diagnosis means finding what was wrong. Said the only solution was to replace the furnace. This is a bait and switch tactic and I certainly will not use this company any more. Told me the furnace will cost over $4000 to replace. I got someone else to replace it for $1600 ! Stay away from this company!