Reliable Plumbing & Heating Services

Maren J.

Today Steve helped repair our water heater. Prompt service at a reasonable price. It was easy to schedule and he was done with the repair in 20mins. We will remember them next time we need a repair.

Laura R.

You treated my friend very disrespectfully, and put her health in danger. You need better more honest technicians.

Stuart A.

When I lost hot water and started calling for help, Reliable was the most responsive. They were at my house within four hours when others were saying I had to wait days. The technician Nick was knowledgeable and helpful. Why only four stars? Because their pricing was sky high for the repair. To be fair, they told me the price ahead of time and I could have said no (and waited days with no hot water), but I needed the fix done and so bit the bullet and came to an agreed price with them (which was modestly lower than the original quote). Thankful they took care of me promptly.

Linda S.

I called to set up appointment for them to come out, The lady that took my call gave me a quote for $95.00 for them to come out and check out my Furnace. Received a call early this morning jacking up the price to $125.00
after giving me a quote for $95.00 show up fee. Very disappointed how they
can raise the price under the covid-19 situation... Use another plumbing service. Not Reliable at ALL.!!!!

You called this morning to tell me that the price was $125.0.00 for him showing up. YOU quoted me $95.00. I have the call that came in this morning if your trying to say it did not happen. You are right you never been to my home that correct. But you did change the pricing do not LIE!!!
You cant tell someone one thing and call the next morning and change your Mind.!!!! PRICE. YOU CHANGED THE PRICE ON ME THE LAST MINUTE. NOT COOL!! I have a witness. They heard exactly what was said. Don't remember me hanging up on you after that!!!!! NOT COOL!!

Reina T.

All I am hearing are justifications and pathetic apologies, which is exactly what I experienced.

Paid $919 for a motor transducer (I think that's what it's called), but it turned out to not be the issues. Despite it not being the issue, they still charged me for the part and wouldn't take it back. They said it was bc they had agreed to only take back the part and prorate my price if I proceeded with replacing the furnice entirely, which I was considering. Also said they don't warranty parts for old furnices, which no warranty was necessary...it's common sense...the part simply was not the issues...it's not that the part malfunctioned and we needed to reel in warranty to fix it again. The technician who helped us was obviously fishing to pitch a new furnice to ""truly fix the furnice.""

Well, I wanted to be involved in the process of pricing and choosing a furnice, but of course, they chose for me. Not only was I clear on wanting to be involved in the process, they simply called me claiming I owed now $4,600 for a furnice I didn't choose. They said they chose for me bc companies are running short on them & they didn't want me to be mad at them for ordering delays....but I wouldn't have been CLEAR to keep me involved if I didn't know that...they said ""oh, well you said you were guna call us but u didn't so we chose for you."" Excuse me? How about you be professional and call the customer...???

They also said they couldn't itemize a receipt bc ""we don't do that here, the price is the price for everyone.""

Last I checked, I'm a grown ass adult. No one in their right mind spends almost $5,000 without knowing wth they are buying.

No itemized receipt? That's ridiculous, and suspicious if you ask me.

They claimed they couldn't tell what exactly they were changing bc ""we don't do that here, we only do one total price."" Bunch of b/s if you ask me. A different company I know happily said they would never charge their customers for a part that did not fix the underlying issue of a furnice. For every complaint, it seems that stating ""we've been in business for 30yrs"" is their played out response.

It's no antidote, and it doesn't solve anything in present time!! They simply try to sound like they are honest and ""reliable."" This company is obviously not customer oriented.

Take your money elsewhere. I will update on the other company we've moved forward with.

And please, don't respond with your played out,
""contact us and we'll discuss this further"" b/s. Been there, done that, you guys made it clear where you stand...Unless you want to refund me my $919, let your lack of resolution, dishonesty, and shadiness speak for itself.

David L.

Reliably Professional Reliably Expensive- 5 Stars for Mario, who installed a new water heater and brought it up to code. Minus 4 stars for price gouging!!! 2200$ for a $750 water heater installed in less than 3 hours. Even with the extra parts to bring to code, materials cost less than a thousand dollars that leaves $1200 divided by 3 hrs = $400 per hour!!!! If you have a flat rate why couldn't you give the price over the phone rather than send someone out with a 90$ fee just to tell us the set price?? It sounds like you run a good business but everything you said does not justify $400 an hour . Yes it was Saturday and I'm only home on the weekends so you had me over a barrel. Like I said it was a quality job. Instead of 5 star I give 5 $$$$$ !
I see you removed/ edited the part where you charge a flat rate and some plumbers take longer than others. How much living wage do you pay your plumbers?
Nothing you have said justifies 1,100 - 1,200$ just in labor costs for 2 1/2 hrs work. My review would be much better if you just charged an hourly rate and parts. In an earlier comment you said it's a flat rate and Mario said it was a flat rate. Now you have changed it.

James B.

Steve and Shelly were great, although what I needed done (new furnace wires run) - they weren't able to do, due to electrical in the area. A bit confused by that, but now finding another contractor.

Bob K.

Bob K
I called them and they came out to help me with my heater. I had no heat. Steve charged me a lot to light the pilot light. The next week I didn't have heat again so I called them back and he changed me again to light the pilot light again and he replaced a part. Steve said it's ok now. Two days later my wife smelled gas bad coming from the heater, so I called again and they said to call PG&E. They came out in ten minutes, he was under the house for 45 minutes fixing everything that Steve did. My heater works fine now! I will never call them again! I gave them one star because I had to put something in.

Aimee B.

Steve, Shelly and Nicole have always given us quick and excellent service. I'm so glad we can count on them.

Gregory B.

This company: Reliable Plumbing & Heating Service refuses to come out and provide free estimate on a major job repair of main sewer pipe. I am very disappointed that they want me to pay them $69 to come out and provide estimate!