Reliable Heating & Air, Plumbing and Electrical

Sheri M.

If I could, I would give zero stars. Can't tell you strongly enough to stay away from this company. Their shady business practice is to put a lien on your house the moment your sign any kind of financing. They call it """"leasing equipment"""". You have been warned.

Laura R.

I have used Reliable Heating and Air for over 14 years and have bought 3 systems from them. I went online to sign up for my annual maintenance which has cost me around $285 since I have 3 systems. I had to leave before the appt but my husband was here when he needed to pay. Since he has never paid he did not know how much it cost. We were charged over $500 for a yearly maintenance. I tried to called Reliable that day but it was close to 5:00 and the phone went dead at 5:00. So I called first thing in the morning and they have a new plan that charges you monthly for maintenance which is about the same as the old $285 or you can pay up front and it's $500. How does that make sense? I asked them to reverse the $500 and charge me monthly and they refused. They said it was too late. I'm very upset as this was never explained to me. I will never use them again and I will be filing a complaint with American Express. I believe they did a bait and switch without properly explaining their new terms.

Wandra C.

I Just read Hudson G's review (2022) here and I am finding the same response in my case. I have several of the products. It seems that they were a smaller company and have grown and as they grow, the customer service and their word is less to be counted on. I also am reviewing A.Q. (2023), Kodia V (2024), and others who give the company a (1) one-star review. They had a great business model about 8 years ago, but recently it's all blah, blah, blah. and no action. And so, being in contract with them and then receiving poor service is a nightmare. For now, I'll only give three stars because of their poor maintenance and failure to follow up once a contract has been signed and is in effect.

Kodiak V.

We have not owned units in a community for over 5 years and this company continues to invoices us. We have requested numerous times to be removed. They continue to waste our time. We have requested a manager and they won't put one on the phone. They continue to ask the same questions with no results..... AWFUL!!!!

Alexus S.

Horrible service Technician says one thing and the Report says something else. Customer service is very unprofessional. I wouldn't recommend anyone to this company. Avoid at all cost! The value is horrible We didn't get the service that was requested

A Q.

One and done. I contacted them for the preventative maintenance in July. I was charged I believe it was $280 for three units. I was told the tech will do the summer and winter maintenance in one visit (slick shit). I never heard of that but went alone with it. It's now December and one of my units heating won't come on. I called a different company for service. The guy said """"you can't properly do the maintenance on a heating unit in the warmer months"""" and that make sense. That is why there's always been two separate visits per year for homeowners with maintenance plans. One visit during the warmer months and one visit during the colder months. BTW.The guy they sent out to do my maintenance was an outside contractor. They are using outside companies to do their work and they won't tell you that. Believe the reviews you read here.

Nicole G.

I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, """"I really don't agree with the way they installed it """" he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had """"gone bad"""" because, """"they wear out"""" we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn't fix. Now they say the compressor has, """"gone bad"""" and when we reiterated that we have never even used it so how is it worn out they answered, """"they just go bad sometimes"""" we still don't have heat, they say they have to order more parts. We asked them to look over the whole system because we don't think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I'm still paying for a system that does not work.

Gayle R.

The actual service is pretty good. Their communication, however, leaves much to be desired. I have been trying for months to get someone from the finance department to give me the pay-off on the leased HVAC unit we have, but as of today..... nothing. I recently reached out via text and, although Haley responded quickly, I still have not gotten any response regarding my request for the pay-off.

Cheaa M.

Quality of their installations are actually very good. I've purchased 2 HVAC systems and a water heater from them over the past 6 years and they were installed with excellent craftsmanship. Their service and policies are a different category altogether. I've had one of my HVAC systems fail (right before a scorching GA Summer) and it took 6 months and a report to the BBB in order to get them out here to make the repair under warranty. Initially they said they were waiting on a part, then I just stopped getting responses from them until I contacted the BBB. Had a brand new water heater installed which ended up being defective. Can't blame them for that as there was no way to tell and defects happen. The issue I had was that I paid $1,500 for a brand new water heater and installation, after less than 2 years it cracked and flooded my basement. Called them since it was still under warranty it and guess what? That'll be another $1,000 for us to replace it UNDER WARRANTY. WTF??? Might as well have just sold me another water heater. I really have mixed feelings about recommending them since the initial installations are very good, but the service is terrible.

Jamie T.

I called them to service the AC unit they installed less than a year prior. They found the system to be 1 lb low of refrigerant. I was charged despite the age of the system for $160 for the fill. I gave them a poor review on their survey they emailed and was contacted by a manager. I was told they'd be refunding the $160 because they hadn't been out to service the unit since it was installed and had no proof that it was fully charged when installed. I've never received this refund and customer service has no record of it. And for what it's worth, they were 6 hours late for their appointment window as well.