Reliable Air

Cesar S.

Please read this entire review and you decide if you want to use this company.

My mother came home after a few days away and AC was not working at all. We called Reliable Air that afternoon and they came out in the early evening to check out the unit. After an evaluation, they recommended a complete unit replacement (inside and out), including duct work. For the record, this unit is 6 years old. They stated the system was fried (electrical short) and the duct work had gaps and was poorly done. They left that evening with the AC still not working and said they would start work the next morning. My mother dealt with it for one evening with fans, etc. Luckily, the weather cooperated.

For a 1700 sqf, single story home their initial estimate was $14,000.00.

The next morning, they provided a written quote per our request. The quote was not detailed nor itemized and was slightly above the $14K amount originally stated. We stated we were seeking a second opinion and they had the audacity to say "OK, we'll send another one of our techs to check it out". We politely declined and stated the second opinion would come from another AC company.

We called a second company and they arrived by noon. By 12:30, the unit was up and running. The new tech quickly checked the unit and determined it required a capacitor replacement; which technically considered is a very easy fix. Total repair cost was $300, which I still think is an inflated price but it solved the problem and is much better that $14,000.00!

From my perspective, Reliable Air attempted to take advantage of an older person who may not seriously question what an "expert" recommends. Fortunately, she communicated this issue to us and we were able to intervene and assist. What's most upsetting is that the solution could have been made the evening of the service call with a long term recommendation to upgrade parts of the unit, at a later time. That may have secured our business for the future, rather than lose a customer for life and receive this type of review.

Thanks for listening.

Monica S.

I called because our AC unit went out on a Friday evening. The lady who answered the phone was very nice but the tech who called was useless. He was asking questions as we we were AC techs and did not want to come out. Very very poor service!

Bronwyn S.

They had a nice young man come to my house. Tried to sell me a $400 mold machine to go in unit and told me it would cost me $1200 to have unit lifed and a second drip pan installed. Told me it was now working great but pressures were way too high and I would need to pay several hundred dollars to have some removed. As we looked at the control I said maybe the filters the problem. He said yes that could be I showed him the filter which was extremely dirty-he says oh that might be the problem. He changed it and then said he'd recheck the pressures and then informs me they are fine and don't need to be altered. An hour or so latter it starts water starts coming down through the aircon duct. I call Reliable and they inform me someone will be there shortly. Then they call back and say they had spoken to the manager and it was not their problem I needed to call the people who installed it, I informed them they were in Houston. It had never leaked that way. I argued that it happened after their guys had been in attic and pulled it apart to inspect. They refused to send someone out despite me begging. Another air con guy came over and found the ducts had not been retaped. He also cleared the line which was blocked. I feel they tried to rob me off money and didn't even look at the simplest solution. then wouldn't return to see if something had been knocked or put back incorrectly by their guy.

My neighbor who manages 18 airconditioners looked extensively at the system and determined something had been done wrong as the system had never leaked in the 1 1/2 years. He also immediately noted that the new filter was the incorrect size which their tech had not noticed. He went down to reliable air and talked with the manager asking him to please send someone to see what happened and they plain right refused. I cannot believe they feel no responsibility at all to check as to what has happened after their tech opened up the system took pictures and stuck their sticker on my machine with their contact number.

Robert S.

The cost is extremely high.
Edgar is professional and knowledge.
A rat/or mouse had made a hole in the ventilation,
Edgar located the problem within 5 minutes.
He patched up the hole with A/C silver tape and insulation.
10 minutes total. I even helped with illuminating with flashlight where he was patching.
Total time start to finish 20 minutes.
Then I get presented with a bill for $422.
Since 20 minutes is one-third of an hour, that equates to $1288. per hour.
Wow.
I protested the high cost. He said , it wasn't him, the company sets the cost.
I'll never use them again.

Sherry B.

Alan F was very professional, courteous and efficient. This company has proven to be honest and trustworthy each time I've used them. I would definitely highly recommend them.

Lauraine M.

Toby and Edgar gave us excellent service when they performed the semi-annual system checkup. They were professional, courteous and considerate, wearing booties each time they entered the house and making sure the door closed behind them so the cats wouldn't get out. They also washed all three filters.

Larry R.

Reliable Air installed 3 (2, 3, & 4 ton units) Carrier 20 SEER high efficiency units in our 4100 sq. ft. house in Wimberley in Oct. 2015. We were replacing existing Frigidaire 12 SEER units that were 15 years old. The replacement included the air handlers and thermostats for each unit. I compared prices with another local well established company, both companies with very good reputations, & RA came in with the best price. I also purchased a 10 year extended warranty which includes labor & material. The 2 man crew that installed these 3 units were great and worked hard and steady. They were on time each of the 3 days that was required to install all of this equipment. These units are QUIET! The big thing is our electricity savings each month. I started a spreadsheet right away and to date, this is a savings of over 30% each month! Reliable comes out twice a year to fully inspect each unit, change the filter if required, and make sure condensate drain lines are open. No problems at all other than one of the thermostats had to be reset due to a power outage. This repair was to unplug the thermostat and plug it back in. No other problems to report in the 14 months we have had them in service. I discussed this with a neighbor and he purchased 2 of these same units recently. This is excellent equipment and good folks to work with. Glad we found them. Larry

Keith M.

Anything but Reliable! Called them out for a quote on a new system for a room addition and waited a week before calling to see if they had any numbers for me. I had to again explain what I wanted quoted and was assured they would send me an email with a quote. I have not heard anything from "Not so Reliable" and would not recommend them - total waste of my time!
So I got my quote after posting my negative review and the price seems reasonable, but waiting to compare it to others before making a decision on overall Reliability.

Doug S.

Saul and his crew were truly amazing and our AC was a real challenge to replace! They were neat and considerate and took on the challenge without complaint. The result is a new, highly efficient HVAC professionally installed! I highly recommend Reliable Air for you HVAC needs.

Omar R.

They get the job done! Steve T was the man who helped me today, he was very helpful and resourceful. He even explained to me how to maintenance my own equipment. I would recommend them to anyone. Great Job!