Reliable Air

Diane W.

We have spent thousands, over three years, on two HVACs that were under warranty when we bought the house. They've have to install expensive items because something either "failed" or "wasn't available as a part". Every single time they've come out for the newly installed attic unit, it works for a few hours or a day and then breaks down again. ONCE AGAIN it's blowing cold air instead of hot, as we are headed into a freeze, after blowing hot when it was 90. Absolutely the most unreliable service I've ever experienced.

(The business was instructed how to find us. Adding this for the business' comment.)

Daniel F.

My Mom said I should never talk about someone unless I can say something good....so I won't.....

Maria B.

I've had several HVAC companies work on my AC over the years, and Reliable is by far the most fairly priced and thorough HVAC company in San Marcos that I've worked with. 3 of their technicians have worked on my system, they always show up in the time frame they say they will and give you a call beforehand. They haven't tried to pitch me a new system even though my AC is kind of cobbled together from new and old components. They actually test parts before trying to sell you new ones. And when my AC continued to fail even after they had changed some components, they continued to send out technicians to work on it until the issue was completely resolved, they did not charge me another cent for it. All in all I am very impressed with the quality of service I've received and their prices are not any higher than the other companies I've used who put far less effort into their customer service.

Kurt K.

This place is a hot mess. Schedule service on my HVAC system and the day of the appointment they cancel. A week later they try to arrive before the schedule appointment told the technician no you can't be here before 1:00 (appt was schedule from 1 - 3). The technician checks my system out says it's in good working order. I tell him that the primary drain line is clogged please unclog it. Tells me its all good. Pay him $199. fast forward to a day later and the primary drain line is still clogged. Very disappointed. Not interested in continue an business relationship. Will not recommend them to anyone.

Gwynn B.

When two technicians arrived wearing masks I was thankful they were so thoughtful of Covid precautions. To do a simple cleaning of our dryer vent was anything but simple. They discovered a major clump of dryer lint that needed to be removed, not only as a fire precaution, but for allowing our dryer optimum work performance. With more more effort than I expected they had to remove the clump through the attic and discovered the outside vent was much smaller than it should be. Thank you, Reliable Air! WHEN YOU NEED REPAIR, CALL RELIABLE AIR!!

Danna H.

Yesterday we had Reliable Air from San Marcos Texas, install a new air conditioning unit for our home. They worked in the hot hot weather and had to go in the attic as well, they did an excellent job and we are very pleased about the work they did for us in installing our new AC unit. The installers names are Andrew C. & Billy R. ,
We ere very pleased and happy about their great job they did the installation of our central air unit . They installed a new thermostat and explained how to set it and use it efficiently. They were very professional and knowledgeable about everything. I highly recommend this company to do your air conditioning installations or repairs for your home . The one thing I thought they did that made me upset, they did an awful job on painting ( which they did with spray paint and they ran out of paint and didn't offer to to finish the center of the board that is the pull down to the attic , so that part is dirty with black Smugges !

Danna Harms

Jessica W.

Moving in August, in Texas, is never pleasant, but it's definitely the worst when the air conditioner only cools off half the house! I am so grateful for the ENTIRE staff at Reliable Air for the multiple visits, clear and up-front communication and pricing, showing up on time, every time, and ensuring each step of the way that we understood and agreed with the game plan to get more air flowing on the master bed/bathroom side of the house! Toby, Aaron, Allen, Andrew, Freda and others were all involved in making sure we were happy customers, which we definitely are! We will never hesitate to continue to use and recommend the team at Reliable Air.

Christi N.

I would absolutely recommend!! I hired them to replace and service my mom's unit in her home. They have been a pleasure to work with. Reliable definitely! Friendly techs and office staff.

Erin A.

When I called to set up an appointment, Shirley was very friendly and worked around my busy schedule to set up an appointment that was convenient for me. Toby was the technician that came out to do the tuneup on my AC. He was exceptionally personable and knowledgeable. He took the time to answer all my questions, and gave me different options for how to take care of the issues my AC had. He performed the work quickly and in a professional manner. I cannot give Reliable Air and their employees enough props. They are awesome!

Cesar S.

Please read this entire review and you decide if you want to use this company.

My mother came home after a few days away and AC was not working at all. We called Reliable Air that afternoon and they came out in the early evening to check out the unit. After an evaluation, they recommended a complete unit replacement (inside and out), including duct work. For the record, this unit is 6 years old. They stated the system was fried (electrical short) and the duct work had gaps and was poorly done. They left that evening with the AC still not working and said they would start work the next morning. My mother dealt with it for one evening with fans, etc. Luckily, the weather cooperated.

For a 1700 sqf, single story home their initial estimate was $14,000.00.

The next morning, they provided a written quote per our request. The quote was not detailed nor itemized and was slightly above the $14K amount originally stated. We stated we were seeking a second opinion and they had the audacity to say "OK, we'll send another one of our techs to check it out". We politely declined and stated the second opinion would come from another AC company.

We called a second company and they arrived by noon. By 12:30, the unit was up and running. The new tech quickly checked the unit and determined it required a capacitor replacement; which technically considered is a very easy fix. Total repair cost was $300, which I still think is an inflated price but it solved the problem and is much better that $14,000.00!

From my perspective, Reliable Air attempted to take advantage of an older person who may not seriously question what an "expert" recommends. Fortunately, she communicated this issue to us and we were able to intervene and assist. What's most upsetting is that the solution could have been made the evening of the service call with a long term recommendation to upgrade parts of the unit, at a later time. That may have secured our business for the future, rather than lose a customer for life and receive this type of review.

Thanks for listening.