RED Plumbing

Marcia W.

Called R.E.D. pumbing to have a pressure tank moved and a shut off valve put on my gas line. Scheduled an appointment for an estimate the guy said it would take 2 maybe 3 hours. I said o.k. He said someone would call me back to schedule an appt. I got a call and appt was scheduled to have work done between10-12. Guy showed up late and then looked at the job and said it would take 5 hrs he was only scheduled to give me an estimate not do the work. I called them to find out what is going on. I was put on a ""breif hold"". It was not breif, I hung up and called another pumber.

Countedx 5.

A big shout out to technician Ian! Our relatively new (three years) house has a very complicated electric water heater with a ""smart"" circulation pump that is designed to provide hot water anywhere in the house within about ten seconds. It worked well until a couple of weeks ago, when suddenly it was taking four or five MINUTES for hot water to reach the furthest points in the home. We called a different plumbing company, but they either didn't understand how the system worked or seemed to think there was no problem. We then contacted R.E.D. Plumbing, which had initially installed the water heater. Ian approached the issue with a view to taking the least invasive and least costly action first, before trying a more expensive and complicated solution. We agreed with that course. When that first attempt failed, he returned for a second visit and correctly diagnosed and repaired the problem. He also suggested options in case we need to replace the circulation pump with a different product in the future. He was very knowledgeable about this particular system, which was exactly what we needed.

Priscilla N.

Great to work with. Professional, courteous, great quality of work. On time, clean and knowledgeable. Priced right. We will definitely call them for future needs and will recommend them to everyone.

Dorene Y.

Poor service, with employees that need more training.
In a nutshell...they are a hot mess.

A H.

My hot water heater exploded last week. Yes, it exploded. I had never heard anything like that before, not even a blown transformer. I'm sure it was amplified because the water closet was the next wall over!

It was the Monday before Thanksgiving & I'm sure you can imagine my panic! I called around for quotes & availability. Not only was R.E.D. Plumbing available, but they were very competitively priced. They were able to send someone out on Wednesday before the long holiday weekend! I was without water from Monday when the water company came out until R.E.D. showed up Wednesday morning. (Even with the water turned off to the water heater, water continued to leak so it had to be shut off at the main.)

Chris from R.E.D. was amazing & so patient with all of my questions. Very professional & very friendly. He even gave me tips on how to direct the water out of the heater closet to prevent further drywall damage.

I'm saving their card for any future plumbing needs, & I highly recommend R.E.D. Plumbing for anyone else needing plumbing work, too!

Gibor C.

I must say, from the first and second phone call to RED Plumbing and your AMAZING technician Steven, I am beyond AMAZED at the professionalism, honesty, and just all around good vibes from your company!!!

It is very rare to meet such an AWESOME technician as Steven. His attention to detail and knowledge just blew me away.

Thank you so much for your time and for sending me what has to be one of the most attention to detail technicians I have ever met.

Did I happen to mention how awesome Steven was?

I don't even care if I get any other calls or quotes from any other companies. You have more than earned my business and respect. Your receptionists were pleasant to talk with and your technician Steven sealed the deal.

Your quote was fair, your technician was beyond impressive, and I feel like I am dealing with family!!!

Also, people need to be more understanding during these bizarre times. Many of these companies can not get good workers and many of them are dealing with multiple customers and service calls. Be patient and more understanding, the world does not revolve around you. Stuff happens and sometimes techs are running behind. They are doing the best they can during these strange times.

Lynne R.

R.E.D.'s Plumbing came to the rescue and cleared a clog in the main the same day we called. Every other plumber said next week.
Dakota and TJ were very personable and knowledgeable.
Very reasonable pricing .
I highly recommend them!

Susan R.

I called and scheduled an appointment. They said Wednesday at 10am to noon. I said great! When they didn't show up or call, I called them and they claimed that my appointment was for Noon-2pm and that I was their next appointment. At 2:10 pm I called back again, and they told me that he ""was on his way"" and they'd have him call me. It's 2:20, no call. Pretty disappointed that they couldn't just communicate with me about needing to reschedule.
BAD customer service from the receptionist as well. I could feel her rolling her eyes at me through the phone.

Linda M.

This co is the only one who returned my call for service for a leaking water heater. They came a couple of days later as promised and fixed my 3 year old water heater. They were very conscientious about their work and made sure there was no more keaking before they left. I will definitely recommend them, and Richard, as he has a wealth of knowledge.

Rick M.

This Company is a joke, I've used them once before and they were phenomenal, however now they cannot even find my address, they called me at the time scheduled and stated they could not make it, I would never ever recommend this company to anyone again. They don't even know their way around the town that they live in. It's a pretty sad company if you ask me!