RCV Plumbing and Sewer

David S.

This is to follow-up our emails and 2 visits by Randy to install our Moen Kitchen faucet. I an extremely dissatisfied with the service, you might even say quite angry. After 2 visits and $200 in plumbing charges Randy was not able to fix the leak at the base of the faucet. I suggested that it might be helped with some silicone at base by granite, and Randy said this was not possible since the faucet rotated at base. Actually, this is incorrect. There was a small black ring at base which sits on the granite and the faucet rotates above this. I called Moen and they suggested some silicone at base. I then had to loosen the faucet under the sink, add a thin silicone sealer, and it is no longer leaking- even when challenged and tested by puddling the water at base of faucet. Of course, all this took hours of research and labor on my part. I certainly would have expected a professional plumber to be able to do this.

In addition, I asked Randy while he was here if he would replace the cartridge on my Franke water filter and he informed me this was not possible because the plastic cartridge container was fused shut with deposits and could not be opened. Replacing the cartridge filter holder would cost $200 from Franke and then of course, I would be charged more for installation. I removed the cartridge holder, and was able to open it, and replaced the cartridge myself. Again, this is not what I expect from a professional plumber.

So the bottomline, I was charged $200 for two visits for an unsuccessful installation by Randy, and misinformation (both on rotation of faucet at base as well as the Franke cartridge). In addition to your fees for services not completed, this caused unnecessary expenditure of time and effort on my part to actually fix the problems. This is unacceptable service and charges. I thought I would notify you first to allow you to respond before posting a review on YELP which is where I found RCV plumbing.
..Response from Chanel at RCV Plumbing (included for balance)
""We are terribly sorry that your experience with us was less than satisfactory. I am never on site to know exactly what transpired so I just have to rely on what information is given to me and try to assess the situation as best as I can with what I have.

I understand that the faucet has been an issue with the connection between the faucet and the counter-top. Please know, Randy deals with the plumbing aspect and only with the digression of my need to satisfy all customers does he attempt to do ANY caulking. This is more of a tub/tile company although many plumbers attempt to use; some unsuccessful. Typically this is not guaranteed because again we're not proficient nor licensed in caulking and do not want it to create a bigger problem in the long run if we do not do it properly and it boils down to what Randy feels comfortable doing based on each individual situation. Professionally, we have seen many circumstances so when Randy gives advice or suggestions, its based on his past experiences. We typically do not guarantee these types of jobs nor attempt if he feels it could potentially lead to a bigger problem.

In your specific situation, he can only give you his professional opinion. He will also not take on anything that he knows will be a problem, maybe not right away, but possibly in the future. He did make a notation that the plywood under the counter top/cabinet underneath where the faucet is, is rotted. He believes that even with the caulking, it will eventually leak again as the wood is not stable. Regardless, at this point we are glad that you were able to fix the immediate issue and we hope that your solution will hold for years to come.

As far as the filter is concerned, its a similar situation where based on past experiences, he will not take the liability in removing a cartridge where he sees corrosion or if something that should be an easy removal does not easily remove, he assumes its stuck inside which if pulled on, could result in breakage of the entire filter system. Again, a bigger problem if he attempted to pull it out and it did break especially if the parts are not readily available at our parts supplier. In my opinion, I would have to state that Randy should have made you aware of the liability and given you the option to attempt to remove this piece knowing it could break, but not be responsible if it does but at least give you the option. But I can assume he didn't give you this option and again, I apologize.

We spend much time on making sure our customers receive the best plumbing service possible which includes careful investigation in finding the bestsolution and cost effective way to correct the problem as well as being honest with our findings. With that being said, we absolutely will be refunding you for the two service call charges and this should arrive in the mail within the next few days. Along with the refund, we will be sending you a gift certificate for any future plumbing/sewer services

Donna R.

So, on Monday, two days after my husband leaves town, I notice the toilet is backing up. The plunger is not working and soon I see water in the bathtubs and kitchen sinks. Never, ever having to use a plumber, I turn to Yelp (as I do for most everything!) and find RCV. I call around 10:00am - they can be out between noon and 2:00pm. Wow, same day service! Around 1-ish they call to tell me they're running a bit late (I'm very impressed!). After Randy arrives - and yes, he did call to say he was on his way - and does a quick evaluation he discovers we don't have a ground level ""cleanout,"" so he'll have to do it from the roof. This is a 2-man job and his co-worker won't be available until Wed. evening. He gave me the option of calling another company but I decide to stick with him. True to his word, he called on Wednesday (even earlier than promised!) and he and Joe snaked the drains and everything was back to normal.......
I can't express how impressed I was with the service! Randy (and Joe) are so kind, courteous, efficient, punctual AND honest! Since I was on my own (and I know zero about plumbing issues) he could have taken advantage, but instead even gave me a discount because I had to wait two days before he could address the problem!
All that's left to say is WOW!!!

Karen M.

This family does excellent service. I had to replace a water heater that was leaking. Chanel was excellent in communicating with me about scheduling and keeping me up to date on what was going on. And Randy showed up on time and removed the leaking water heater and installed the new one in little time. He does a good job of having everything he needs available in his truck and cleaned up after himself. Their rate was the best after getting 3 quotes too. I had one company obviously try to ""screw me over"" and I never felt a hint of that with RCV. I'm appreciative of their work ethic and service.

Crystal B.

The water company broke the on and off valve to my house. I called a couple
of plumbers and got estimates. Two plumbers never showed up. JVC was
not only the fairest pricing but they actually showed up and fixed my problem.
Randy, the owner of the company was very professional and polite. I would
use JVC for all my plumbing from now on. Good and honest plumbers are very
hard to find.

Brent K.

Simply great service, just the best. Prompt, professional, could not have had a better experience considering I had plumbing leak. Randy is great, but Chanel in the office is just outta-sight! First plumber I will call next time.

Bill W.

We run a property management company for about 45 properties across Santa Clara county. We have been using RCV for about a year or so. We can get some pretty demanding tenants and complicated repairs. Randy and Chanel have been great. They were at a propety at 9:30pm the other day, and got everything back on track and the tenant is happy now. We will continue to use them for our standard and emergency plumbing needs.

Scott B.

My house pipes were making a humming noise when we turned on the water.
I called a couple plumbers who had no clue on the problem but wanted me to replace my pressure control valve for $480. After looking at the reiews on Yelp, I called RCV and Randy came out the next day and told me my pressure was set to low and turned up the regulator, which fixed the problem..at NO CHARGE! What a guy! Not even a service call charge!

I have just referred a friend of mine who needs a gas pipe run in her kitchen.

The downside is that he's a Cowboy's Fan.

update: I had to remove 2 stars because my friend was not that impressed with their work.

Scott

Laurie d.

With a friendly phone call to local family business on a Friday night I am quite pleased to have access to my one and only toilet once again. I can shower, wash clothes and do the dishes, until my heart is content. Randy came out because my drains were backing up. My house is an antique and he initially thought he would be back in the morning to fix the problem. He thought it was a two person job, with the need to climb onto the roof. Perhaps sensing my desire to have a shower, use the toilet and sleep in on a Saturday he took mercy on me and tried a different access point. He was able to fix the problem in less than an hour. This company is friendly, courteous, professional and highly recommended by me.

Daniel B.

5 STARS, NO JOKE! Randy came out to fix a clogged drain and installation of a clean out. was quick, friendly and got the job done. price i thought was very reasonable. Will be using them again for any future issues ( althought i really hope i dont have too) :)

wendy g.

I don't leave a lot of reviews, but what a great experience. This was my first time needing a plumber, and no one I know really had great things to say about any they had used. So I turned to Yelp. I read reviews for several companies and ultimately chose to call RCV Plumbing. Perfect from the start. The woman I spoke with on the phone was very friendly and made a convenient appointment for me. Randy was on-time and even called to let me know when he was on his way. He couldn't have been nicer, and quickly made the repair. What great service. I'll be recommending RCV for sure. Thank you!