Rayne Water Conditioning

Kelsey S.

Our house came with a Rayne water softener when we bought it. It was already about 17 years old, but still working, even though it was past the usual lifespan. After living in our house for almost 2 years, it died, and there was no question that we'd replace it with another Rayne brand softener, since the first one lasted so long. They were able to install the new one within a few days, and the installer did a great job.

Michael G.

Just amazing service from Rayne Water. They are supplying both the water softening and filtration for our house and their service is top notch! Thanks!!

Josephine K.

I purchased my home in 2014, and an existing Rayne water softener was here from the previous owner. I decided to take over their lease, since I also needed water softening and it seemed like the easiest option. I called with my payment info. It has been nearly 8 years and I have never seen a Rayne employee. They have raised their rates regularly by increasing the amount they automatically charge my card (without notice). I am not receiving any added benefit nor any service that warrants a price increase- I've literally had the same depreciating machine for 8 years. I have called and asked to cancel, left messages asking them to return my call, and sent an email asking to cancel. They just ignore me and keep increasing my rates. I could've purchased multiple water softeners myself now, with the amount of money I've sunk into the rental. I do not recommend!!!

I'm giving 2 stars because the water softener still works.

Anne B.

I am very satisfied with Rayne's customer service, from the office staff, including Marisol, Alisa, Vanessa and anyone who has helped me by hone over the past few years, have ALL been very courteous and professional getting my concerns addressed quickly without any problems.

My driver, Tony, is beyond great! He knows my pup's name and greets Jax whenever I forget the day of delivery and Tony is KIND enough to take the time to knock my door to let me know that he is there to switch the tank! Many other companies would just leave a note saying, 'sorry we missed you'. Not Rayne: Not Tony!

That's why I don't forget about them when I bake my Christmas cookies, I usually drop off a little bag of them for the staff to enjoy. They should know that they ARE appreciated! Thanks Rayne!

Sunny B.

I had a water softening service that I was not happy with and a neighbor recommended Rayne Water Softening. When i called they sent Bill Bowman a day later. Bill tested my water and explained their service so well that I had very few questions and their price was more reasonable than my prior service. They were able to install their service that same afternoon. Everyone I've spoken with have been very friendly and helpful. So far I'm impressed with their customer service.

Rick L.

We have been very happy with Rayne. With the local hard water knew we would have to do something! We have lived in our home for over 30 years. The past 20 of so, Dan Petterson, has been our tech. He is amazing! Friendly, always on time, one of the reasons we have stayed with Rayne all these years! Thanks Dan!

Joan C.

I am very happy with having Rayne water serve my home. when I called the office they were very accommodating to my schedule even though there was no service going on in my area. My service guy Sergio is awesome and always very nice. He is very hard working and really cares about the service he provides. He is always there on time and we never have to wait for him to show up.

R H.

Last month, Rayne delivered a water softening canister and that evening while I was cooking dinner, I noticed the water was disgustingly cloudy. It was so bad I called our neighbors to see if their water was bad, but they said their water was fine. The next day I called Rayne. They said that someone would call me about the cloudiness, but they never did. Our water was OK the next day after we ran the tap for a few minutes.
Yesterday, a new tank was supposed to be delivered, but Rayne skipped us. I called Rayne this AM. They apologized for skipping us and a new tank now has been delivered. A delivery date is stamped on each tank so that you can check it. I wonder how many other deliveries have been skipped and I didn't know it? This new tank has incredibly cloudy water. Bad customer service x2!

Ghada A.

I usually don't leave reviews but my experience was so painful I had to do it. This company has the worst customer service, it took them 6 weeks and many communications to give me a price and information on the unit I wanted, then the price was quoted initially increased by $400 the day before their second attempt to install the unit in my house. Finally I called off the service and found different company to install comparable unit $1000 cheaper.

Anton H.

An update on my review: Dave S,, Bus Manager, immediately contacted me and resolved my issue with a full refund within 24 hours. That is very impressive.