Rayne Water Conditioning

Penny P.

What a professionally run company! Bill Bowman came to my home, tested my water, listened to my endless complaints about my previous service and my water issues. I never once felt pressured into signing up for service. He truly cares that his customer receives the best service and product possible. He had another appointment right after mine, but because I ran on and on, instead of cutting my appointment off, he was going to politely call my neighbor, who the appointment was with and tell her he was running a bit late. I told him to go, but he made sure our appointment had met my satisfaction before he did. It was nice to see how respectful he was to everyone's time. I did end up signing up for service! If you are considering calling Rayne, ask for Bill. Happy customer here!!

Arthur T.

Dave Jackson, Rayne's Service Representative showed up on time for our appointment, which is the first indicator what sort of service response time one's going to be receiving.

I already owned a water softener located in the garage. Problem was I did not like the way the back flow drain was hooked up which went behind cabinets, walls and who knows where? That was a time bomb ready to go off when and if it broke. Bought the home that way. Also not working all that efficiently-perhaps requiring canister servicing. Noticed hard water spots on walk in shower glass.

Home is set up with an RO system under the sink. So not concerned with drinking or cooking water.

Dave spent quite a bit of time with me. We discussed numerous options and local water quality. He's a straight-shooter and never tried to over sell me equipment or services my home didn't need.

While it may be less expensive to own your own water softener there's numerous drawbacks. Namely you own it and are responsible for servicing. Plus lugging 40-50 lb bags of pellets, going to the store, gas and driving time at some point is just a waste of time and money.

We ran thru numerous options to choose from. The one that hit ""3"" birds with one stone was to remove existing water softener and put it in storage shed so if a future owner wanted one-""there you go""! The drain was left in place if future owner decided to reinstall it. Rayne put a threaded cap on the drain.

The garage floor is finished in a high end epoxy terrazzo finish. So dragging canister s in and out could result in damage to the floor and cars parked in garage. Not so easy for a service person to access and R&R.

We decided to put it outside. They ended up making the ""finished garage"" a whole lot cleaner and larger. Plus easier to clean floors with ""0"" equipment sitting on them.

As I'm a designer and very meticulous at everything in this home as it is a multi-million dollar townhome we spent quite a bit of time where the replacement canister could go.

Figured out a place where it would virtually be non detectable behind a palm tree. It came out looking like a tree trunk.

We took measurements and found an inset spot near entry walkway. Rayne supplied the 12x12 pavers and I supplied the sand to set them on...$5 cost.

We removed one small plant, dug up the low voltage lighting wiring to get the area prepped for Rayne.

Dave sent two people out to do the install and plumbing at no charge. Jorge and Palomino were great. Accommodating and followed instructions to the design we had come up with. Nice to not have to battle it out with subcontractors that are simply trying to get in and out. These guys were great and did an awesome install.

We lined up everything outside so the canister would be centered up on the pavers. It's 10"" in diameter and grey pavers Rayne supplied are 12x12 and everything looked perfect when done.

We ran into a few minor glitches as we found a water service box under decorative bark. But got that sorted out so pavers would sit on top yet line up with concrete and brick walk way. Also sorted out drip line system and low voltage lighting wiring.

Jorge drilled holes from outside and took precise measurements. The copper lines inside the garage needed to be above irrigation timer.

I expected solder marks on the walls and pipes not straight or level. Was pleasantly surprised everything came out perfectly level and straight. So many plumbers seem to have ""no eye"" for a proper install.

Everything came out first class craftsmanship which seems difficult to find these days. People say yes and than do whatever they want. Currently riding herd on a contractor and their sub's is frustrating.

Piping came out awesome! They caulked in through the wall holes. No marks on the walls, cleaned up after themselves. Now the garage looks a whole lot cleaner and a bit larger.

Pavers, canister and copper pipes came out awesome. Can barely see copper pipes and canister. Virtually undetectable. And they cleaned up outside and raked decorative bark back in place.

Moved my water softener to storage shed exactly how I cleared out space for it.

And the soft water is great now. $36 p/m can't beat that! Canister changed out every 28 days and ""2"" free per year when heavier usage needed. Plus can always go up on service frequency at a reasonable fee.

It's also nice not having to chase plumbers to show up. Rayne offers 24/7 service at no additional charge. Now hassle free soft water is done. No maintenance and no more headaches.

Jorge and Palomino had great attitudes and easy to work with and a sense of humor. I told them Dave was going to send his best installers out. Jorge laughed and said they were tied up so he sent us. That was hilariously funny as these guys are top notch and humble.

One of the best decisions I made becoming a Rayne Customer!

Thank You Dave, Jorge and Palomino!

Maxwell R.

Dave Jackson came by the day I called, gave me an estimate, scheduled the install and 4 days later I had super nice soft water. I cannot thank this company enough. Install looks clean and it works well. I highly recommend this company.

Don P.

Rayne saved us hundreds of dollars today by responding within 25 minutes to my call stating that the faucet to which the Rayne RO system
is attached had developed a crack and water was leaking and running all over our kitchen. We have been their customers for over six years for both RO and water conditioning and even with routine service the service technicians are prompt, courteous, well trained, and very friendly.
Their Customer Service is what you wished all service companies would emulate.
Don P.

Melissa H.

I needed a new water softener for my home, as a replacement for another co's system (not local).

Dave J came out to give me details, and he was extremely knowledgeable - he explained everything very well, answered all my questions, and quoted me a very reasonable price. Plus, Rayne has been in SB many years -- AND, they have a superb reputation!!

I did my own personal research regarding companies to go with, and Rayne by far came out on top for excellent service and integrity.

So pleased I made the decision to go with Rayne

Melissa H

Cathy C.

I couldn't be more pleased than I am with the Rayne staff in Goleta! On a whim I stopped into the office in Overpass Road just to discuss getting a soft water system- they had Dave Jackson come to my house - he called first and arrived on time and was so professional and likable. Obviously I knew that I would have them install a system based on how they responded to my request, answered all of my questions and best part is, it's totally affordable to have water that will not only feel better it will save my appliance life. If you are considering soft water or reverse osmosis for drinking water, call Rayne!

Eric G.

My parents just recently had a Rayne system installed at their Goleta home. They couldn't be happier.

We had been using a water softener we'd bought 20 years ago up until now. Over time, it began to lose its integrity and eventually we had to turn it off. My dad didn't want to continue maintaining it on his own, so figured he'd have it replaced.

The technician who had assisted us (I believe his name was Jacob) was excellent. He was very knowledgeable and quickly got the new system installed and running properly. He also went inside to ensure that the system was working okay. During the process, he noticed that our water pressure was dangerously high (to the point where it was borderline scary to shut off the shower), and promptly fixed it without charging us. Additionally, he hauled away our clunky old softener which was helpful for us.

Love having soft water and a manageable water pressure now. We look forward to years of enjoyment with our new Rayne system. Thanks, Jacob and team!

A J.

We recently changed our water softener company to Rayne in Santa Barbara, and we have been really surprised at what a difference this company makes in customer service! We have been working with Dave and he has been so nice and so helpful to us! We live in the Santa Ynez valley and they are more than happy to service our area. We would highly recommend them!

SB Lady H.

I had a great experience with Rayne Water in setting-up a water conditioning unit in my home. The process was easy, and my home clearly needed the unit as my water tested with a great deal of hardness. Of course, it would in Santa Barbara. The sales manager who came to my home, Bill, was very polite and professional. He answered all of my questions, and made the sign-up process effortless. The unit was installed within a few days, and I couldn't be happier with the soft water. I immediately noticed a difference in how my dishes came out of the dishwasher with no clouding, and I don't have to use as much detergent or soap. I highly recommend Rayne Water!

Jim R.

I recently called Rayne Water Conditioning in Santa Barbara after mulling over various options. I set an appointment for them to come explain about water conditioning for my home. Dave Jackson came out to my house. Besides being very friendly, his explanation was most informative. I decided to proceed with the purchase of the water softener and a reverse osmosis system.
The installer, Juan Alfaro, came out 2 days later when I was able to be there and did an excellent job installing my equipment.

I'm very happy with my decision and I highly recommend using Rayne. I especially liked dealing with Dave Jackson who is a lifetime resident of Santa Barbara and was very familiar with the best options for my situation.