Rayne Water Conditioning

Jennifer C.

We just had a wonderful experience when Romarico from Rayne came out to fix our water system. He was timely, courteous and answered all of our questions. He gave us options and we were able to choose the best solution for us. He was able to fix the problem quickly and he certainly exceeded our expectations. We know who to call again if we need help.

Alan A.

They arrived on time. I had two resin water softener tanks installed.
The copper tubing they installed for the water softener was better than most plumbers I've seen soldering. The did a really clean job and the installers where both really nice guys.
As far as the soft water it's just on the hot side so it's hard to tell if they working yet but I'll follow up with some tests in a few days.
I would recommend them.

Daniel L.

I had been a loyal on time paying customer to rayne water for 22 years for my Banquet facility. Prior to me having this MAJOR issue with rayne water which prompted me to leave them, I would have given them 5 stars. The reason for myself, the owner of the business to leave after 22 years was I noticed about 2 weeks ago the glassware and silverware was coming out of our dish washer VERY spotty and a film of cloudyness to the glasses and silverware. I called our Dishwasher company and they came out the following day, and told us we had hard water and that the Rayne water conditioner unit was not working. I called rayne water and spoke to a lady who told me that they were very busy and they could not come out until a week to 10 days and to check back with them. I told her that was completely un acceptable, What was I going to do with washing my glasses with no salt? I told her i was a customer for 22 years and this is the service I receive when YOUR unit shuts down. She put carlos on the phone and he told me he would call me the next day to check his schedule and schedule me in as soon as they could that day. The call never came. I called them again and I was told some one would call me to schedule the appointment. The call NEVER came. At this point I was completely fed up with them. I called another company and spoke to a employee, and she came out the next day on time and gave me my estimate and i signed the papers with them. She told me they could install it it 2 days. I called rayne water and told then I would not need their services any more, I was going to another company. NEVER did the lady there ever ask why i was leaving after 22 years, just said they would be out in 2 days to take the unit away. REALLY???? A total breakdown in customer service at rayne. It would take you 7 to 10 days to fix the unit, but 2 days to come to my banquet hall to remove it ??? Please explain that ?? My staff and myself have been hand washing the glasses and silver ware in a special solution that my dishwashing company provided for me. The new unit is in working great. Rayne water you let me down when I most needed you, SHAME on you! Even the 2 employees you sent out to remove the unit aplogized when I told them why i was leaving after 22 years. I thanked them for that. To the owner of rayne water, I suggest you and your company learn some customer service, I didn't recieve any when I most needed you.

Ellen V.

All we needed was to start up our exchange service again. There was no high pressure sales that we encountered with other water companies....such a relief. Carlos Manriquez did a great job of hooking everything up. He also explained our options with our soft water system. Carlos was very pleasant to work with and did a fine job. Highly recommend.

Ron A.

Be aware I had a complete blockage of my entire home plumbing system due to the Rayne water softener installed and serviced by Rayne, failing. Their system sent little resin balls into each and every fixture in my home completely clogging my house and causing me to have to spend $1350 in plumbing contractor charges just to have water in my house again. The response from Rayne to my disaster was they would charge me $125 to recondition the tank that failed and then said it probably won't happen again.
If you do business with them, you've been warned.

Tan T.

Short version of this review: lousy company to do business with. Long version: I was a customer of theirs for over 10 years. Used their rental service for both my primary and secondary homes, $53/mo and $40/mo respectively. Sold both and moved into a new home recently. Called them to start service and they refused to extend me the ""$10/Mo for 3 Months Rental Special"" since, according to the lady who answered the phone, I had already been a customer and the special would only apply to a new customer. I told her this was for a brand new address so should be treated as a new account/customer. She checked with her GM and basically said ""No"". So I stated that someone else in my household could have made the call and they would have never known. She simply said ""True, but now we know."" So I asked her to put me through to her GM. Wanted to hear that directly from a him. He didn't answered. Left him a voicemail that basically said ""OK, so you don't want to give me the rental special, but surely there must be something you can do to accommodate a loyal customer"". Never heard back from the guy. I contacted Culligan the next day about their Rental Service. Much better experience. Prompt, professional, courteous, and act like they want and value your business. Best of all: $9.95 per month for 4 months and then $23 per month. Bottom line: Rayne is expensive and they don't value your business. I over-paid for over 10 years and got no special accommodations whatsoever.

Sunny C.

I was looking for a water softener + water conditioner. Carlos at Rayne took care of me from the minute I walked into their office to sample their water.

I had lots of questions and Carlos answered all of them. I had a new construction home and I was hesitant plopping $$$$ on a system that may or may not be reliable. I read lots of reviews all over the internet over all the things that could potentially go wrong if a water softener is not installed properly. I was referred to Rayne because they had a rent OR own option.

Renting for 3 months helps give me the peace of mind that my product will be in working order after the installation. The majority of the problems with a softener is a couple of months after the install. If I am 100% satisfied with the system I can continue renting OR I can pay the remainder and keep the unit. Or I can return the unit.

Rayne also has an excellent warranty program. I know they are not the cheapest company out there but I factor in customer service and warranty. Hands down, Rayne wins.

Joe Y.

I have been a customer for over 17 years paying $54 per month to not have hard water issues in my house. Recently my showers started to constantly drip and I had to get a plumber to come out and fix it. The problem was due to hard water build up in my diverter which cost me over $700 to fix. We then looked at my other bathrooms and each one had hard water deposits all over the water spouts. The sales pitch to me 17 years ago was you will ruin your pipes and showers if you do not get soft water service.

I have been on the phone with them to get re-imburshed for this expense but have not gotten an answer yet. Meanwhile, I have asked the competition to come out and look at my situation and each of them has told me I should have two tanks due to my water usage not one. In addition, they are cheaper than Rayne Water for monthly service with two tanks. If Rayne steps up and pays for my expenses I will adjust my rating accordingly, if they do not I will be forced to move my business elsewhere.

The General manager called me and said they will not provide any compensation for my out of pocket costs associated with the hard water deposit. He offered a weekly service at $20 off per month which is unacceptable. He also said it is the customers responsibility to monitor their hard water. Amazing! Cancelled service and moved to a competitor for $40 per month and double the capacity. Look elsewhere people for this type of service

Chris V.

I have a mobile auto detailing business and have a deionized water tank hooked up in my garage. Customer service is fine and they schedule delivery next day. Options for this type of water are slim to none and they were much cheaper then the next provider.

DesiJhalod M.

I had them installed in my new home. They were charging me 50 a month. Once installed, they never came to house. I did not have salt for 1 and 1/2 years, yet no one checked it.
They promised me every three months they would delivered salt. They did not (I was not charged). They need to suggest.
I basically paid 1200 for nothing for 2 years.


Terrible customer service. I would not recommend anyone.