Rayne Water Conditioning

Kireii O.

Very disappointed with their service. They only have installation during weekdays which makes it hard for full-time workers. I had to take a day from work so they would install the water purifying system. Not only are they not punctual, but they said they couldn't do it since they were not well equipped!!!! So that day was a waste of effort and money. Someone else already came by before the installation day to review my sink and give me a price quote but didn't adequately take notes for the big day. They have yet to call to reschedule or apologize for their lack of customer service. Be ready to accommodate and be flexible with their schedule if you want to move forward with this company.

Donnie D.

So far all I can speak about is the customer service and installation of our water filter/softener unit. We first met Dave Marinesi at the county fair and he gave us a brief overview of the units and offered to come to our house and elaborate further. He was very thorough and showed us with water tests how ""hard"" our water was. We were sold on the Guardian 1250 and Mark and Jeffrey finished the installation today. Mark and Jeffrey were very professional and the installation work they did was very clean. They both gave a thorough introduction to the unit and were very responsive to my questions. I am hoping for many years of trouble free service from the Guardian 1250 but it is reassuring to know if I have any issues that the customer service has been great so far. Thanks Dave, Mark, and Jeffrey!!!!

Colin O.

Great service all round from the initial consultation to the installation. Technician showed up right on time and they were done in 2-3hrs installing a whole house softener. It's only been a week or so in use but so far so good. Hopefully it will continue to work as advertised.

Diane A.

I had two quotes for a water softening and decided on Ratner. Donnie, the sales person who came to my home thoroughly investigated the best option for a salt system. We decided the easiest way was to add it just to the hot water since, without a big expense, I would have to run pipes to the side of my house. When Joe arrived to do the install, he discovered, much to my surprise, that he could install hot and cold for the entire inside of my home and leave city water to the outside! I was very pleased to hear this, Joe went through everything he did. Showed me all valves and what to do in case of water leak, vacation, etc. I also had reverse osmosis installed under my. Kitchen sink. I cannot believe how much better my water tastes. I am very pleased with Rayne. I know have nice soft water.

Geri E.

Rayne listened to my concerns and frustrations and finally had our softener system installed on a weekend because of their mistake. Even though it was frustrating in the beginning - the product is great and I dont want to take anything away from that. The installer came on time on a Saturday and finished early and made sure all of our questions were answered before he left. I hope they continue to provide this kind of improved service for us from now on.

Melanie C.

I decided on this water softening conditioning system approximately one year ago. With in a week while I was of town alarms went off. The alarm does not send an alert to the office. The cause was that the installation was shoddy and there was shaved plastic clogging the unit. They fixed it. Next alarm... i go outside on a holiday weekend and water is shooting out of it at high pressure about 20 feet. I left a message with the 24 hour emergency option. I did not receive a call back for over 2 hours. In the meantime i had to call a plumber and pay holiday rates only to find out that almost no telflon tape was used on the high pressure fitting during installion. When i finally did receive a call back the man told me my emergency call had been sent to the wrong area. I have had 2 other incidences of alarms on the unit while i was away from home. The electrical was pieced together and left exposed with splices.
You can not pay your bill online or through an automated phone service. This is 2018
You can pay over the phone IF you can actually get someone to answer the phone which is highly unlikely. Snail mail is really your only option. The water itself is good quality but everything else about this company is terrible.

Reggie A.

Rayne came out on time as requested, Technician Joseph installed our Water conditioner in a timely matter with professionalism, he was very friendly and informative! He also hauled away our old system and we are very happy with the results! As you can see in the picture it all came out exceptionally clean. I recommend this product totally.

Karen S.

Professional Installation. Donny came to our home to access what our needs are; then Tom came to do his artistic work with copper pipes and install our softwater tank. Tom spent much time to be sure that the tank fit in the small space he had between dryer and garage sink. I was quite impressed with his work!

James F.

First of all I hardly ever give a 5 star review - there is ALWAYS room for improvement. That being said, Rayne sold me on the LINX system many years ago at the La Mesa OctoberFest. The first units lasted about a year but were replace under warranty. The last unit finally got the bugs out and has worked flawlessly. Each time we required service the technicians were knowledgeable and friendly. I love these guys. Definitely recommend Rayne San Diego (the guys on Ruffin Rd)

Now, the LINX output is testing bad with the TDS tester, but the system is not complaining. Had I not tested the water, I'd never know. That's a hit on LINX, not Rayne, but a serious hit on the LINX since their blinking lamp codes show that I SHOULD HAVE been alerted. So they are coming out to take a look and suggest an upgrade. Stay tuned for more comments.

Steve H.

This experience was NOTHING SHORT OF AMAZING. The sales rep Donnie was funny, knowledgeable and helpful. And the tech who installed it, Joe did an awesome job. And the very best part, we have SOFT water... soft in the tub, the washer, the kitchen. Because we are from the Pacific Northwest, we never really thought about the quality of the water being so different in Southern California. Hard water wrecks your appliances, leaves stains on your tubs, sinks and toilets. The other chemicals are leached into the system from the city water system (chlorine etc). It's damaging to your skin and hair. No more! We are in soft water heaven. Thank you RAYNE WATER peeps!