Ray the Plumber

Hurricane F.

Although I have not had service from this company, I can say that they were very professional and helpful. We have steam radiators, and asked if Ray the Plumber serviced them. The company told me they do not, but could recommend someone who specializes in them.

They suggested we cal J.R.'s Plumbing in Centereach. This was a big mistake. They never came to our house, and failed to return our calls. After calling Ray the Plumber back to complain about their recommendation, they apologized and said they had actually had a falling out with that company. They said I was not the only customer that had issues with them.

Ray the Plumber offered us a new company called GallettAir in West Babylon. We'll see how that works.

Thank you Ray the Plumber for your professionalism!

Joanne L.

Called Ray the Plumber in Islip to get a price to install a Tankless water heater. I was told they could come out to my house for the price of $50 to tell me how much it would cost to install the tankless water heater.

Why would I pay them $50 to tell me the cost to install a tankless water heater? And suppose I do, and once I find out the price I decide it's not something I want to do...I've paid them $50 for nothing. No Thanks......

Joe G.

I had a most unfortunate experience with Ray The Plumber.
One of the workers who came to the house to fix the toilet dropped the toilet tank and destroyed it. Due to his total incompetence, I only received a $150 CR towards the bill. I had to run out that day and buy a new toilet. My out of pocket cost due to this error was $100.
My wife and I are retired and on a fixed income. This loss of $100, not to mention the inconvenience, hit us hard.

Think twice before calling Ray The Plumber.

Bonnie F.

At first we were impressed. We called and a plumber came the next day who was friendly and seemed knowledgable. He told us to get a new shower pan and then call so they could install it and make our shower usable. We did and were told we'd be called back the next day. After 2 days we called again and were told the same thing. After 2 more days we called another plumber. If they didn't want the job, we'd have liked to have been told so we could have been using our shower! It's over a week and they never did contact us!

Jerry L.

DONT USE THIS RIP OFF ARTIST!
Don't get stuck with a high bill over priced service. Working at my home and the hourly rate of service was over $300 per hour. Clean truck and fast service, hmmm, I would pay less for an honest plumber!

Carissa C.

We had a small leak in one of our pipes in the garage. Ray the plumber was called and gave me a price of $549 +TX. I asked why so high and I was told that it would take at least 3-4 hours to repair(blah blah). I didn't shop around because I thought I was given an OK price considering it would be a 4 hour job. Well.... An hour a 8 minutes later the plumber was finished and I got ripped off. I called the office to speak to Ray or someone in charge and got the run around for weeks and of course no response. I will be contacting consumer affairs, BBB, and disputing the charge on credit card. DON'T TRUST THEM!!!

Richard S.

I called to have a bathroom faucet that I had purchased installed. There was a $49.95 ""dispatch fee"" that they supposedly credit if the work is done. I figured that if he was going to be here anyway I also mentioned to the scheduler that I wanted him to check out my toilet which was taking a long time to fill. Mike, a very pleasant ""technician"" arrived within the promised window installed the faucet and changed the ""fill valve"" ($20.00 for a complete replacement kit at Home Depot). The total time spent including writing up an extensively worded invoice was no more than 1 1/2 hours. The amount due total came to $412.72 which included the removal of the ""dispatch fee"" and a $20.00 ""Senior Discount"". The pre-tax total was $379.95. THAT'S $253.30 PER HOUR! Mike was great, the job was well done but if you have a child that you were hoping would become a Doctor, a Dentist or a Lawyer, save the tuition and send them to work for Ray The Plumber!

M. O.

Ray the Plumber is very expensive ... their fee just to come out for a visit is expensive, then their per hour charges are high. I guess it's because of all those advertisements they put on TV -- that has got to be expensive.

Also, they seem to use sub-par, low-end equipment for repairs. My repairman said he didn't have anything else ""on the truck"" other than the cheap, low-end Delta faucet he used to repair my bathroom faucet. He said if I wanted to run over to Home Depot to buy one, I would have to pay him (per hour) while he waited on me. I figured that would have cost me another hour's worth of repairs, so I decided to go for what he had ""on the truck."" This repair lasted only 1.5 years, then the new faucet started leaking. I have to smash the handle down really hard, towards the right-side, just to get the water to keep from dripping.

On the good side, I should add that they make ""emergency calls"" after hours and on weekends. It's hard to find a plumber who will ""always be there for you."" Also, they did initially fix the leaky faucet ... at least for a while.

J H.

do ""not"" use ray the plumber worst experience i've ever had dealing with a company! don't know how ray was voted best plumber on long island 2 yrs in a row!!!! his plumbers botched up a simple plumbing job, his supervisor was unknowledgable, they don't return phone calls when there is a problem just look at other reviewers to verify that and the owner doesn't care about his customers and lies! would give zero stars if possible! stay away!!!!!!!!!!!!

kevin b.

I am normally wary of flashy outfits with extensive advertising, but when I had a situation and I didnt have time to seek out a local guy, I called them in the morning and they came the same day. They have a bunch of plumbers that cover Suffolk , and the plumbers they sent to my house were quite professional and even nice. They do charge 50 bucks just to come (but not if you have them do the work) but I have found that this is actually pretty standard for a lot of plumbing services. 50 bucks not too bad in fact, and they tell you on the phone before you book an appt, so if that practice offends you then you don't have to commit. The cost in most plumbing work is labor (expensive) even though the parts are usually not expensive at all. If you are really offended by that situation, learn the skills needed for plumbing yourself and you will save a ton of $$$, and maybe even find a new career (once you know how, plumbing actually isnt that hard). I don't think its really a 5 star service (I'd give 3.5) but I feel that the other reviews here dont paint a proper picture of this service and wanted to do something to help tip the balance. It seems that Ray (a real person) takes care to hire good guys and takes an interest in how they represent him. If the work falls apart in a week or even up to a year, then He'll repair it free, I'm hoping not to have to test that out....