Ray the Plumber

Amy Jane M.

The service was relatively quick which was good. They came the next day. However the service itself lacked a lot. The man who came out definitely was not ray (lol). He looked like he was a teenager. He didn't seem to know what he was doing. He even said there was no evidence of a leak anywhere and when we had someone else come in they found a leak in the pipe by the shower. If you're looking for something quick for something easy I'd say it's fine. For something more complicated go someplace else.

Ed S.

Very power business ethics. I hear of claims of how this company takes cleanliness seriously, but they did not care when it came to our home. Their employees on two separate occasion can into our home to work without putting down drop clothes or boot covering on their work boots. They destroyed the carpets in our home and didn't clean up after them selves. Ray called and claimed he wanted to get to the bottom of the problem and would call back.
With the two men who did the workin our home. They swore that drop clothes were used and shoe coverings were worn.
In a later call I explained that I have three witnesses and the detroyed carpets as proof. His staff said Ray was away on an emergency job and was unable to return my call because had returned late. Then a few days later I called again and I was told Ray was away to Florida for an emergency, but he would be back in a few days. His staff said Ray is aware of everything and he will call back in a few days. This is around a little more than two weeks ago and still haven't received any call from Ray or his staff Evan after two follow up calls by me.
So this is a company that does not follow up as they promise and I wouldn't recommend calling them for any kind of service you may need. There are many other local, more repayable companies that as a consumer we can call. They care about their customers and their own reputation. With the web we have access to many other companies. I'm one for helping our locale businesses until they stop caring about their neighbors within their own neighborhood.
Evan though Ray the plumber and their sister company Zoom claims to care they don't. They are also run as two different companies but are run out of the same building and one company calls the other to do work that at one time was done just by Ray the plumber. Now for the same job the call Zoom plumbing/drain (same company) and charge you for a separate visit as if they were doing two separate jobs. Again, Not to long ago Ray the plumber did all the work themselves without a second company coming in for more fees.
So judge for yourselves. Does this sound like a fare way for a local business or any business should treat one of their customer ?
Think carefully before you look for help from these two companies. They don't seem to care about the consumer.

Daniel K.

Avoid these guys the charge way more than any local company's!I called Dashindans plumbing and heating got a quote for Half the Price!!

Diane M.

Wow.
How I wish my elderly father called me first before calling Ray The plumber. After reading the Yelp reviews most complain about the expensive experience! My father who is recovering from a heart attack called last night about a leak under the sink. Not expecting them to come last night but thought he would be first on their list. They were second. Owners of our own business, I get it. But 450.00 to fix the hole in P Trap is just Ridiculous period! After handing such a RIDICULOUS ESTIMATE TO THEM, your expected to pay another RIDICULOUS DISPATCH CALL.
Sometimes, making a ""exception "" will go a long way! It's so apparent that my Dad didn't understand how the dispatch fee worked. In his head, it couldn't possibly cost more then 50.00 bucks to fix it since he has done this a few times!
WHAT A SHAME!
43.00 to tell him he has a leak!!!!!!
Please people understand the fee !!!!!
And Ray, The Plumber, sometimes doing the right thing by those who are trying to remain ""independent "" in those senior years would go so far! A unsatisfied customer tells everyone of their experience. Goes way beyond making $ 43.00, for every dispatch call.

Douglas S.

Do not call Ray the Plumber. Ridiculously overpriced!!! They charge you a non refundable $100 service fee just to show up. Give you a crazy high price and if you say no you owe them $100. Had a leaky shower looked at by them, they claimed that the hot/cold valves were shot and therefore I agreed for a new shower body and showerhead and controls to be installed. Took the plumber 3.5 hours to complete, he did a good job. The showerhead and it's controls costs about $150, add another $50 for other plumbing parts even add $100 equals $250.
So $250 for parts
3.5 hours labor.
Guess how much?
You might think $600, sounds about right.
Heck no $1100 plus tax!!! $1,100 plus tax!!!!
A total rip-off, I spoke to Ray who gave me a line of BS.

Courtney B.

I'm giving this one star because I have no choice. If I could I would give it 0.5 stars because the only good thing was the plumbers were polite, respectful, and the original assigned plumber was on time.
Price was expensive...After consulting with a few other plumbers it appears we over paid by at least 35% for the work we had done...Which leads me to believe the original $50 call out fee isn't negated it is rolled into the final cost.
We were originally satisfied with the work that was completed, a new circulation pump for our boiler, they flushed the system and all appeared good. Unfortunately that wasn't the case...Something went horribly wrong and trying to speak to Ray was impossible, not because he wasn't quick to get on the phone, because he was rude and condescending and had a tone.
Not only was I told to relax on multiple occasions during our conversation, he was continuously cutting off my statements then demanding I let him finish.
He sent a ""senior foreman"" to my house (side note I was away and a friend was at my house who had no authorization to allow work to be done) my friend said the plumber was about to do work so she asked him to speak to me, after running around in circles and not really explaining the work he told me his boss Ray told him he wasn't allowed to speak to the home owners on the phone under any circumstances...So they were going to 'fix' an issue and not ask the absentee homeowners for verbal consent.
I think some of his staff(the original plumbers that were at my house anyway) would be better served working for a more honest and reliable plumbing company.

Adam S.

Professional, Timely, Expensive.

One recent evening I called Ray the Plumber to fix my leaking shower faucet. A technician was dispatched for, and arrived on the following morning. The technician who came was great: he was courteous and professional and be got the job done quickly. The job, it's worth mentioning, was a lot more involved than I was expecting as he had to saw a hole in the wall and refit a new faucet, manifold, and shower head. He accomplished this in a matter of about three hours and this -- though I'm no expert in plumber performance -- seemed fast to me. Anyway at this early moment I've no I'll remarks about neither the technician nor his workmanship. So why not five stars you ask? Well their pricing structure is a bit, say coercive. They charge you a fee if you decide not to contract them. Full disclosure, the dispatcher told me about this, although before I'd figured out the whole scheme. If you don't want to pay the fee then your only choice is to assent to their -- ahem -- expensive labor and materials. It cost me over 1,000 dollars for the labor and all the carefully itemized though liberally-surcharged materials. At first I had no idea I'd overpaid until my father happened to ask me about it, I told him, and he responded ""what?!"". After a couple calls to his plumber and some others we've come to the conclusion that this job was indeed overpriced.

So if you want a job done quickly by a prominent name in the local plumbing market and is a tad (or more than a tad) overpriced, then Ray the Plumber is your choice!

Lori S.

Great service, fair prices, totally reliable. I've used Ray the Plumber many times over the years, as my house is pretty old, and they've always come through. Never feel like I'm getting a raw deal (especially on the weekends when most plumbers charge extra). I highly recommend them. You can't go wrong.

John M.

I called Ray thr Plumber for a leak in my bathroom. Long story short the valve that feeds the toilet was leaking and the float in the toilet needed to be replaced. While he's here the valves under the sink are just as old so do them too.
Have to say they came on time the plumber was professional and polite. He did a great job.
BUT.... it was $60 at most in material and my bill for a 2 hour call was $600
I was given the bill beforehand and knew what was going to be charged.
Had a licensed plumber in the house. Tax Return coming. Just do it.
Other than the cost they were great.
Because of the cost i would not recommend.

Terry D.

Service person was very good & new his job.Replace guts in shower upstairs.Took him all of 15 min. 358.41 I feel ripped off. I will never call Ray the plumber again.