Ray Duncan Plumbing Today

William W.

I had a leak under my mobile home and called Ray Duncan Plumbing. They sent a tech who took over three hours to tell me he could not repair the problem. The end result was an invoice of over $300 and I still had a leak under my mobile home. I was upset and called the company, who told me that to properly repair the leak, they would have to completely re-plumb the entire mobile home at a cost of $2500. I then called a different company. They sent a tech who had the leak properly repaired in just over an hour at a cost of $150.

Christopher B.

Terrible service and incompetent staff. I had a representative come out to my one bathroom house for a bathtub drain issue. I was given a $4000 quote and told it would take about 2 days starting the next day. Being it was going to start the next day I agreed, I was later called and told it would have to go to their projects department so would not start till Monday morning. They came out Monday worked for a couple hours then had to come out Tuesday to put the actual piping in. At that time he said he needs to have the inspection done. Come to find out that the first guy did not complete the proper paperwork so the permit was not pulled until that day, now a week after I agreed to have it done. They finally get an inspection scheduled for Friday and told me I would get a call from inspector 30 minutes before he got there so I could let him in. I never heard from the inspector and after calling the City of Tampa permitting office found out that you have to call the inspector in the morning of inspection and that the plumbing companies know this. I had to ask for another inspection for the following day. I finally spoke to another person in their office in the late afternoon after multiple calls as you cannot speak to a manager because they have no direct line, and at that point she asked if anyone called the city for a reinspection. I had but once again they failed at there job. At this point I have not been able to stay in my home for at least 7 additional days because of there employees incompetence. They also pulled the wrong permit and the inspector was good enough to change it as to not have to pull another one. Their way to compensate is to give a 5% discount a whopping $200. They do not respond. I've asked to speak yo a manger at least 5 times but none has called. The first two days of work could have been in one. Their trucks say Plumbing Today but 2 weeks later.

Debbie F.

Had them out to install a new Hot Water Heater. When they came I asked for an itemized list of what they were doing for $1200. They were confused. I said-like how did they come to that amount-how much is the Hot water Tank, the new Pan, the Alarm, - you said I needed a new shut-off - what is the cost of these? He said they """"don't do written"""". I asked how did you come to that amount for mine? He says that's """"what they always come to"""". I want to know prices.He told me MY tank came right from the SHOP-better than Loew's! Also $100 more than Loew's for same tank! The Alarm runs from $18-$24, he told me $48. So they were upset and called their Boss. I heard them say that """"the lady wants something in writing"""". He came in and scratched ..hotwater tank..alarm..few other things.. 2 works...permit...$1200. I said fine. I was OVERCHARGED! When they were finished they took off the $50 coupon they had on-line and told me I had a 6 year warranty.I paid on his phone or Tablet-signed my name. Asked my email address saying he would send receipt of payment to email address. He handed me a folder which I thought had all paperwork from today's work in it. I have Lupus and it was a LONG day. After they left I looked in Folder. There was NOTHING from today's work or about the warranty for Water heater. It was about something for an A/C contract maintenance program! So I waited a few days-nothing in my email. I hadn't heard from inspector either. I called Town of Dunedin to see if they even pulled a Permit. NOPE. The man at the Town Building Dept told me that """"they know better than this-they know they have to have the PERMIT BEFORE than can do the work"""". I called Ray Duncan Plumbing. I asked for a Receipt - a REAL receipt with their letter head, with the date, telling what was done, parts numbers, telling I have a Warranty on Water heater and I told her I spoke with Town of Dunedin and NO Permit was Pulled but I was charged for one. A Man from Ray Duncan (was told there is no longer a Ray Duncan that they just use the name??) called me. He said guess I wouldn't leave my email so they couldn't email receipt. NO..I gave my email. I want a paper with letter head showing everything done with serial numbers and prices with final cost, saying there is a 6 yr Warranty-not just that I paid. Then he said his man """"Forgot"""" the paperwork for Permit. How can that be? They do this for a living! I'm sorry I find this NOT HONEST. I won't be using them again.

Tim P.

Great team and fast service! Proud to have plumber who is fast and polite and professional.

Judy H.

I have two sinks in my master bath, with each having a hot water handle and cold water handle. One sink developed a drip from the center faucet, and the other developed a leak at the base of the cold water handle. I attempted to fix them myself and was not successful. I called Ray Duncan Plumbing based completely on their recent television ads, which commit to complete satisfaction. A plumber came to my house, about 45 minutes past the two-hour window I was given. I had some parts, but apparently not all he needed. He came with no parts, although I told the scheduler I did not know if I had all of the parts - he came totally unprepared to repair my sinks. I had to make a trip to Home Depot to buy a part, only to get home and be told it wasn't needed. After completing repairs, my bill came to $362.64. The next day a new leak had developed at the base of cold water handle that had not leaked before. And, a leak developed at the base of the hot water handle of the other sink - that had never leaked before. When I called Ray Duncan Plumbing about one of the new leaks and to schedule another appointment, I told them I did not want to have to pay another penny and wanted the repairs made. A note was made of this demand, but when I got a second call I was told I could not be guaranteed there would be no additional charges. $362.64 should be more than enough to pay for minor repairs on two sinks. I cancelled the return service call. I will never use Ray Duncan Plumbing again. I will either fix them with a friend's help or call a better plumber.

A B.

Needed a new garbage disposer installed and called to get a quote. They do not give quotes over the phone so a technician came over and, after looking at his fancy ipad, quoted me 350.00 to install a garbage disposer and 550.00 if garbage disposer purchased. If this is not highway robbery, don't know what it is. Called Dunedin Plumbing and got the job done for 261.00 (including purchase of new unit). Still think that 261.00 is a lot of money but not as bad as 500.00???????? Moral of the story, Ray Duncan lost a returning customer for good.

Chris B.

Konstantin Palamar replace two supply valves under our kitchen sink on 7/11/2017. Although only one had shown leak evidence he stated he would replace both for the price of one. I was billed for two valves $324 instead of the promised $162. Billing department stated they would contact the plumber for correction and refund. That never happened although we have proof that he stated he only would bill for one.

Harry S.

The problem with Ray Duncan is that they charge $59 for coming out . That's not so bad because they apply the fee to the price of the job...if you take the job. That's OK but they charge a job fee rather than an hourly fee. For a dope like me that has no idea of how long a job should take, well, I think I got hosed. $100 to fix a particular faucet--took him about 10 minutes...this after the plumber told me how much work it would be, and showed me in his """"book"""" that the job should be $176...but he """"only"""" charged $100. An inside job took him about 30 minutes--charged $202. Tried to sell me a new kitchen faucet for only $500. And pushed until I was firm that I didn't have the money. The work was just fine. But these guys are more skilled at separating you from your money than the best Las Vegas casino. As the other review said, """"Keep Shopping"""".

Jeff B.

Keep looking. I made an appointment to replace a faucet. It was the week before that the appointment was made for the next Wednesday - first thing in the morning. Wednesday the 21st came and by 11:15 am I called the office and the very pleasant lady told me my name was not even in the system. Some guy answered and took down all my info, but either dropped the ball or something. I called these guys because I saw their truck in my condo lot and have seen them several times before. I will find a Good company and refer them to the other 150 owners where I live.

J C.

I wish I had the same experience as the previous reviewer. They did come out fast and that was good but for us it's about the follow up and follow through. It's also about being honest and how you treat the customer. Its been 3 days since Matt was out, he said he cut tree roots that were in my pipe and that they would grow back in a couple of days and that I shouldn't put toilet paper in the toilet until they come back out and finish the job. After I paid him he said the office would call me with the estimate for the remaining work (they said he would give me the estimate), neither happened. Still waiting and we're still taking toilet paper out to the trash.