Rau Plumbing

Jennifer B.

Zero stars. Literally the worst. Coupled with exorbitant prices and doing things in your home without consent causing additional issues. Legal action taken.

Jay W.

DO NOT USE THEM! I have worked with multiple plumbers in the area, but this company is the worst. They will upcharge you, the office is a mess, they do not return calls in a timely manner, yet threaten you months later. Heard bad experiences for years from realtors, customers, etc.as an attorney and sadly a customer, I advise you: beware.

Suzie O.

Fair price and professional, qualified plumbers! Friendly office staff. I would use them again.

Vicky P.

Worst service I have ever received. Showed up on wrong day. Left without hooking up cold water to the walk-in tub that was being installed. Had to come back. Very rude about it. Sent bill to wrong address and then threaten to send bill to collections. Bill was paid in full. Water faucet in shower still doesn't work properly. I would of given no stars but yelp wouldn't allow it.

Kathy C.

The office staff were friendly, professional and positive- the crew were equally as professional, prompt, efficient and friendly. They were thorough and yet quick. What more could you ask for in a service company? I would highly recommend Rau Plumbing!

Roberta B.

Rau Plumbing instilled a takless hot water heater for me in Newport. Both the son and father were here to make sure all went well. It went so smoothly as I knew it would.
I have had Rau plumbing for my kitchen sink leak and the receptionist was not courteous, helpful and reassurring too. I highly recommend Rau Plumbing for all you needs in that area.

Laura S.

Recently, I called them for an unexpected rush job re our water line. The office staff was very nice and responsive. At first it sounded like it would be a few days before they could fit us in (understandably) and I took that opening. But then, just an hour later, they called me back to say someone was swinging by to check out the issue. Sure enough they did stop by and then completed the work the next day. I like that they can email you your invoice and you can pay on line. I felt the price was very reasonable given unexpected rush job. A week after they completed the work, my contractor wanted ANOTHER CHANGE so I had to call them back. Once again, they were super nice and accommodating. Within a few days the second job was completed and once again, I felt the price was reasonable. My third experience with this company was for an inside toilet leak problem. I was able to schedule for the work to be done when we were out of town. The office kept in contact with me and updated me on the findings before proceeding with the repairs. I appreciated that phone call and heads up of findings. Rau is my Newport plumber of choice!

Jason C.

Awesome service great price. They really know how to take care of their employees and in return their employees take care of us. Can't go wrong here only the best.

Pattie C.

A great Plumbing Company ! The work performed was a great job. I have used many Plumbing Companies in Newport through-out the years (both personally and for Property Management) Crystal... After price quotes on the job from 4 plumbing companies, they were next to the lowest. I went with them because of their local good reputation, and from previous experience. Crystal... I did not have to give my credit card, nor have I ever had to with them... even for big projects. Of note, doing remodeling it is common practice to ask for half of the bid and the other half gets paid when the job is done. Both men were professionals in their work and never in the time I have used them for work, have they had to redo the work because an ""Apprentice"" did not do it correctly. Getting any work done on the Coast is hard... everyone is very busy. Of note my city says San Fransisco Ca. of which I have never lived... it should be Newport Or.

Sydney S.

EXPENSIVE -- Alright - this is simply a heads up to how they are charging allot - double for their work. You will be told when you call - you have to give your credit card to guarantee payment. That's a red flag to start that people are not happy and apparently don't pay for the work done.
Then you will be told they will send two men out to do the job. Why? You will be told in case assistance is needed. What if two men aren't needed? Well, that will not happen. You will not be told two men aren't needed and you WILL be charged double. The second man is an ""apprentice"" and it will take twice as long to get the job done. I witnessed this first hand. The licensed plumber will begin the work. He will then turn it over to the apprentice. The plumber will then have to redo what the apprentice attempted to do and then show the apprentice how the work should be done. Obviously this makes the job twice as long to be done and you will be charged for the teaching. It cost me allot to get simple repairs. We also can call this a scam. If you have an apprentice, do not charge me for him, apprentices need to pay for the right. So even though everyone at this business is very nice. I absolutely cannot recommend them because of the way they do business.