Rapid-Rooter Plumbing & Drain Service

Nancy M.

Gavin came to my rescue. Replacing the seal and components of the guest bathroom.what a nightmare I am going through..all trying to help give my father a nice existence while he is with me. In the process of snaking my toilet got broken. A huge chunk of porcelain was broken resulting in Gavin having to pay out of his pocket 150.00 for a brand new toilet in my bedroom. Because there was a big clog in the entire house line a gentleman named Mike had to come to help gavin. They have been here 6 hours now. This was a very laborious job and didn't look easy at all from what I witnessed. We declined an extra 200 camera ..I had that done 4 months ago. We went from 490 to 889.00 and if we went with an extra 200 it would bring it to 1089.00. I feel I was charged way too much seeing that they first quoted 480 and then because of their own mistakes and having to bring some jet hose in to blow the line out even more it went up 400 more dollars..HUH??? AND they would not warranty the work. I dont think I will be using them ever again in the future... In addition I have now received 3 phone calls from the company and I really do not care to discuss my rating or my review and I am certainly NOT removing it after the 7 hours I went through and being charged 890.00. They claimed it was due to the time they had to be there, IF my toilet had not been broken it would have been an easy job..and this is NO reflection on Gavin the worker he was very polite and tried his hardest to do the job until he broke the toilet in my bedroom(the master toilet) ALSO the toilet they got to replace it is a LOT smaller than my original toilet and my friend said I should have made them get the exact toilet and not have taken a LOT SMALLER toilet than I originally had. I also refuse to take this article down. I wish they would stop calling my home. ONE last thing..Mike told me that they charge 300 a FOOT to repair pipes under the house and that the job had I chosen to do it would be """"do not quote him"""" 10 to 20 THOUSAND to do..UM...I dont think so...thanks anyway Finally: After about 4 calls I decided to answer(they called from a different number than the shop number) and I explained what took place and about the tiny toilet the worker bought out of his own money and they offered me a new toilet which was way too much trouble ..I didnt want them back in the house removing a toilet they just installed...the only thing they could say was the jet hose flush thing was an additional 300 dollars on my bill...and I guess thats it...Im not unsatisfied I just feel it was price gauging at its finest...

Neil K.

Prompt, courteous service. Pumping of septic done effectively, if expensively. Could not clear the clogged bathtub or fix flooding bathroom after about 2 hours of running snakes inside and from the roof, and then bringing in a high priced camera to locate """"broken pipes"""". Recommended treatment? $6700 to tunnel under the house and replace old pipes. I brought in another plumber for 2nd opinion. This one cleared the clogged line in 1/2 hour and recommended replacing a broken pipe behind the wall in the bathroom. Total cost - $600. To their credit, RR refunded the part of the bill related to the snaking and diagnosing

Misty T.

My husband noticed our outdoor spigot was leaking this Sunday morning. We connected with a customer service representative and manager. They were both very professional and helpful. We were able to have a technician over within the hour. Allen was very professional and prompt while fixing our problem. Price was over $300 to repair however didn't have time to shop around. Everything appears to be working properly at this time and we are grateful for their help.

Alison G.

We called them after a pipe broke just next to our water meter and the water company had to shut off the entire water supply. We called just after 6PM and they came when promised and within an hour, despite it being after normal business hours. Demetri arrived and was nothing but professional. He and his manager Christopher were wonderful to work with, very reassuring. They quoted a price to fix, which we felt was very reasonable, especially given the """"emergency"""" situation and even kept to the original estimate despite having to repair more of the pipe than they originally anticipated. We will not hesitate to call them again or refer our friends.

Alexander Z.

Abner was great. He was on time and worked non-stop till he resolved the issue I had in the kitchen. Roto rooter isn't cheap by any means. If I had time to look around, I probably would have gone elsewhere. The only reason I went with Roto besides the fact I needed a plumber ASAP, was due to Abner. Great worker, and very clean. Thanks for all your help Abner. You were amazing.

Flory S.

They came the same day I called to see if my tanks needed pumping. One tank was fine,the other needed pumping. Besides pumping i installed two lids on the septic that didn't have a lid. I'm not sure I needed two of them, also not sure I needed what they called complete service pumping which was more expensive than just pumping. A leak from a bathroom was also found and a part in a toilet was replaced. The service was done quickly in spite of heavy rain,and professionally. But it was expensive! Technician Alan was very knowledgeable.

Kendrick S.

Pushy tech for septic pumping, Power washing was not an option then septic treatment after, up saelling is bad, will look else ware next time

Kara B.

I called Rapid Rooter today because all of the plumbing in my house was VERY slow to drain. Luckily they sent me a technician quickly ( under an hour!) who was able to explain why I was having all of the issues. Other companies I called told me there would be a charge just to come out. I like how they gave me a price up front and it was free to come out. for all the provided services and tips on how to keep the pipes working properly, I was more than happy to pay. I now know they are open 24 hours a day, even holidays. I know who to call if I have any more problems.

Javier J.

God i wish I would've read the reviews before using this company!! I am extremely dissatisfied with what I got. I had an emergency...one of my water pipes burst inside my wall and it occurred on a Saturday. So on Sunday after not having much luck with my normal people...I decided to call rapid rooter...biggest mistake EVER!!! Not only are they ridiculously over priced. I hated the the way the tech started with an extremely outrageous price and within seconds would come down. Just trying to close a deal. But after the agreed price..I decided to renegotiate on the work and he had told me $340.00 for less of the work and when I said yes he said that for $380.00 he would do the entire work we originally discussed so I said yes. After 6 hours of watching him struggle to replace a cut off lever...and see him continue to have difficulties with the soldering of a foot long copper pipe...I thought he was done. When he went charge me, he had tried to charge me on the first quote...and after all the back & forth I ended up paying $120.00 more than what I agreed to...total rip off. And now 15 minutes after he left all the crap work he did...was still leaking. I called and and complained, and they send him right back...oh the agony!! He finally got it done after another hour & half. At least for the time being...I will continue to check for the next few weeks...because I don't feel confident in the work. And to make matters worse they call me today to check how everything went. As of no surprise I did not hold back on venting. And it absolutely got me nowhere. They had a manager call me so that I can explain...and he did absolutely nothing after the entire conversation. Talk about lousy company that won't even be willing to compensate a dissatisfied customer somehow. I even asked him to come to my house and look at the horrible work that was done. But nothing!! I guess when you deal with a mediocre company...you will always get a mediocre response. First and definitely the last time I will call this company. And my reviews will continue on through any and every media source I come across. I hope that no one else will have to endure the outrageous charging, aggravated causing, and lack of craftsmen ship of this company.

Raul J.

I have to say they came fast and the plumber was very professional. Their estimate was very high and didnt want to give me credit the for initial visit so I went with another plumber.