Randy Mask Plumbing

S H.

Dreaded calling a plumber but I had a bad kitchen sink leak and some other troublesome issues. Called and they had a plumber come out the next day. I needed a new sink and other bathroom work. All taken care of very professionally and FAST! Not only was my original problem fixed but the guys that came out gave me some great advice that will help me down the road in terms of water conservation, long term plumbing issues and the like. Friendly, professional and clean and worked around my schedule. Will DEFINITELY use again. Thank you Randy Mask!

Nevin H.

Did the job required in fast manner. Polite and knowledgeable. I recommend them to neighbors who needed same service on their back flow device.

Iris M.

Just letting everyone know that after 24 years of using Randy Mask Plumbing they are still the best! Very quick service - they have always solved my plumbing needs.

Brandon H.

This company was recommended to me by another plumbing company. In all fairness to the plumbing part of this, it was done well and on time. But the driver of the commercial truck drove onto my driveway and left tire marks on the drive. I had just had the drive professionally power washed on March 17 and this happened on March 25th. It took a full week to reach Mr. Mask. Mr. Mask came to my home on Saturday, I think, April 2. He told me that it could not have been his truck because the tracks ended to far up the driveway. Additionally I did request that they not park on the driveway (no commercial vehicles have in 6 years), his staff had blown me off, it had to be my vehicle and that I was an entitled woman trying to get something for nothing. Note, I am 73 years of age and my husband has Alzheimers. I'm hardly entitiled. He also told me he had spent years building his reputation and had spent a lot of time in dirty toilets. I found him very aggressive and I asked him to leave. He left and turned around and while finger pointing at me told me I was fired and I should never call them again. (As if I would). Here is the part that bothered me the most, I went back in the house to get my husband and as I came back out the front door, he had turned his truck around on the street, left it running and was taking pictures of our home. When I called to him, he jumped in the truck and sped off. I did make a police report because I felt alarmed and threatened. A neighbor was witness to all the picture taking and inquired who was doing that. The neighbor sits on the HOA and I did advise our community of what had happened. So for 1 toilet, I paid $239. have tire marks on my drive and was treated rudely and became fearful.

R W.

I call on Tuesday, ask about getting washer valves replaced and if it could be done this week sometime, since new washer is being delivered on Saturday. I explained details of type of washer valves we have and that we would like the same type. I ask approximately how long the job would take. How they charge? I do get their pricing structure, $68 for first half hour, and $96 for each after! I am assured that they can come on Friday between 8am and 9am. Then, I'm asked for a credit card to schedule the appointment. I am told they enter all their appointments on an electronic ticket format and they require a credit card on file to schedule appointments. Really? I asked twice if my credit card would be charged. Nope, just their method of scheduling appointments. Okay. I figure let's give them a try. Here we are Friday morning, I rearrange my work schedule to accommodate their between 8 and 9 am appointment. I leave my mom waiting. Now it's 9:20am, I decided to followup on the appointment. Call and am told there is no ticket/appointment for my address. WHAT? Was told that happened to another client yesterday. Seems to be their computer program. She wants to reschedule her techs to come out but not sure what time they might make it. Asks me to wait. Then asks me what I need done. I hear her speaking with the tech, who asks if I have copper or pvc piping. I have copper. I am now informed that sure they can come out, but the whole they will be making to change the valves is not something they will repair and that the job will probably take 2 1/2 hours! So let me get this straight, now you lost my appointment, you want to come at your convenience not mine, leave a whole that I was not aware would need to be repaired and charge me over $400 for the job. No way can I feel confident with this operation. I proceed to cancel this appointment and will find a professionally managed operation that can explain the particulars ahead of time, so I can prepare myself accordingly. This experience was not positive for me.

Mary Jo K.

We had some leaking valves and pipes in our home. We called Randy Mask Plumbing Thanksgiving week and had someone out to our house within a day. Adan was the gentleman that came to our house and he was not only very informative and knew his craft very well but he was delightful. He felt like a friend after he finished. This company is amazing and if you are lucky enough to get Adan you won't be sorry. I can't say enough about Adan and he fixed our problem and when we are in need of anything to do with plumbing this is the ONLY company we will call. And will ask for Adan!! BEYOND GRATEFUL !!!!!!! A VERY HAPPY CUSTOMER!!!!!

Michael B.

Best plumbing company in town ! Very professional and the work they do is top tier! Outstanding customer service and all their employees are beyond professional and honest. I would Look no further for all your pluming and gas needs call Randy Mask plumbing they are the best .

Cari Y.

Excellent, honest, timely service. Friendly technician Quentin explained everything that was wrong with my pipes, pointing out exactly how poorly they were flowing before and after he worked on them. I got water all over the floor- my own fault, he told me to run the sink and I did it with the drain CLOSED! I got out my own shop vac to clean up the small flood in my bathroom and he did it for me then dumped the heavy water canister outside for me. He didn't make the mess, he didn't have to do that. Unfortunately, my very old house might need more extensive plumbing work that this company does not do, but I recommend them highly

Stephen G.

Our old water heater burst in our house. My wife could not turn off the main water line. I called Randy Mask plumbing, they had someone there literally in 15 minutes and stopped the flood. They then replaced the heater right away. That type of service is rare. I use them at my house and office. Excellent service at very fair prices!

Heidi L.

I had my hot water heater replaced yesterday and was never so thrilled with the service I received! Roland did the job and was very professional in his installation. He took the time to answer all my questions and was very personable. Any future plumbing needs will go to Randy Mask Plumbing.