Randy Mask Plumbing

Ashley B.

My post is intended to warn the community about a serious issue we had with a local plumber, Randy Mask Plumbing. I hope this review will make you reconsider ever hiring them in the future. In July 2021, we moved our washer from a closet indoors to our garage. The plumber came and physically moved the washer from inside our home to the garage. He installed the new box in the garage and capped the old water lines in the hallway closet. Fast forward to February 2024 and our house has a very unsettling smell - as if someone pooped and didn't flush the toilet for hours. I reached out to Mike Mask since he was our go-to plumber for over 10 years. He told me 8 times out of ten it is not a sewer/septic issue. Based on this it made more sense to seek alternative remedies - we had the A/C company come out on multiple occasions to video the air ducts, clean the air ducts, and clean the entire system. They could not find any issue with our AC system. Then we had a rodent company come out in search of a dead animal - nothing. We had to go back to the possibility of it being related to plumbing. Randy Mask Plumbing was supposed to complete a smoke test on May 10th but after not showing during their original promised window and then second promised window we cancelled the appointment. We then had Superior Plumbing come the following Tuesday to do the smoke test. They found that when Randy Mask Plumbing moved the washer to the garage, they failed to cap the drain. Over the course of 3 years, the drain sat uncapped and eventually the p-trad dried up and allowed sewage gases to run through our home. This has impacted our health in so many ways - we have been sick multiple times with respiratory infections. I left a voicemail for Mike Mask letting him know what Superior Plumbing found during the smoke test. When he called me back, he said none of his work orders showed them moving the washer to the garage - only creating the new box in the garage. The work orders that he was referring to were written by the same plumber who stole our garage disposal during our kitchen remodel, damaged our dishwasher, and stole our drill charger (all in one trip to our house!). The plumber returned the stolen garage disposal and Randy Mask Plumbing refunded us for the drill charger (after finding it in the plumber's truck). We eventually had to repair the dishwasher on our own. I would not trust the work order of a plumber who is stealing from customers' homes; but Mike Mask does - because it gets him out of compensating us for the over $1200 in money we put out trying to solve this. We also requested reimbursement for the original job they failed to do correctly, the cost the drywall repairs, and compensation for having to live in a home that reeked of sewer gas due to his incompetent plumber. It is the responsibility of Randy Mask Plumbing to provide services that are up to code and meet health and safety standards of your industry. We are not plumbers. The onus is not on the customer to ensure services provided meet basic industry standards. We should not need to request to have drain lines capped. By not doing so, your company put my family's health at risk, cost us money we can ill afford to spend, and caused a great deal of embarrassment when having friends and family over. We tried to remedy this with the company and not stoop to this level but after multiple unreturned phone calls from Mike Mask we have no other recourse but to warn the community of Randy Mask Plumbing.

Mimsie W.

Did the job required in fast manner. Polite and knowledgeable. I recommend them to neighbors who needed same service on their back flow device.

Lee-Ann F.

Had a water main issue just after 5:00. I had never used them before. The plumbers arrived within 15 minutes. So impressed. Not overcharges for the work they did. Very grateful. They will be my go to plumber from now on!

Abigail L.

We had some leaking valves and pipes in our home. We called Randy Mask Plumbing Thanksgiving week and had someone out to our house within a day. Adan was the gentleman that came to our house and he was not only very informative and knew his craft very well but he was delightful. He felt like a friend after he finished. This company is amazing and if you are lucky enough to get Adan you won't be sorry. I can't say enough about Adan and he fixed our problem and when we are in need of anything to do with plumbing this is the ONLY company we will call. And will ask for Adan!! BEYOND GRATEFUL !!!!!!! A VERY HAPPY CUSTOMER!!!!!

Sherrie B.

This company was recommended to me by another plumbing company. In all fairness to the plumbing part of this, it was done well and on time. But the driver of the commercial truck drove onto my driveway and left tire marks on the drive. I had just had the drive professionally power washed on March 17 and this happened on March 25th. It took a full week to reach Mr. Mask. Mr. Mask came to my home on Saturday, I think, April 2. He told me that it could not have been his truck because the tracks ended to far up the driveway. Additionally I did request that they not park on the driveway (no commercial vehicles have in 6 years), his staff had blown me off, it had to be my vehicle and that I was an entitled woman trying to get something for nothing. Note, I am 73 years of age and my husband has Alzheimers. I'm hardly entitiled. He also told me he had spent years building his reputation and had spent a lot of time in dirty toilets. I found him very aggressive and I asked him to leave. He left and turned around and while finger pointing at me told me I was fired and I should never call them again. (As if I would). Here is the part that bothered me the most, I went back in the house to get my husband and as I came back out the front door, he had turned his truck around on the street, left it running and was taking pictures of our home. When I called to him, he jumped in the truck and sped off. I did make a police report because I felt alarmed and threatened. A neighbor was witness to all the picture taking and inquired who was doing that. The neighbor sits on the HOA and I did advise our community of what had happened. So for 1 toilet, I paid $239. have tire marks on my drive and was treated rudely and became fearful.

Betsy C.

Toilets were backing up. 8:30 Saturday night, called and they sent Jessie, he was amazing, fixed everything.

Sue L.

This is a reliable company that's been in business for 40 years! Longevity speaks for itself! Highly recommend

Dianne M.

Extremely happy once again! Came home from work water in my patio. What is this? Hot water tank....gone!! Valve will not shut off, main water to home now off. No water on Friday at 3:00pm. Lovely!!! Called Randy Mask plumbing. Told them what was going on to my amazement, by 6:00pm we had hot water!!! Thanks again, I appreciate this! Didn't think it would happen that night. Price even at short notice better than others. Thank you Dianne M

Andrea S.

Excellent, honest, timely service. Friendly technician Quentin explained everything that was wrong with my pipes, pointing out exactly how poorly they were flowing before and after he worked on them. I got water all over the floor- my own fault, he told me to run the sink and I did it with the drain CLOSED! I got out my own shop vac to clean up the small flood in my bathroom and he did it for me then dumped the heavy water canister outside for me. He didn't make the mess, he didn't have to do that. Unfortunately, my very old house might need more extensive plumbing work that this company does not do, but I recommend them highly

Janet B.

Had a stubborn clog in our master bath shower. We are new to Sarasota and asked our neighbor for a good plumber. She recommended Randy Mask Plumbing and we were not disappointed! Called on a Monday and they came on Tuesday. Mr. Larry our plumber was professional, courteous, knowledgeable and had the problem fixed in about 45 minutes! (Plus he was a Seminole fan!) If we have to call a plumber again, it will be Randy Mask Plumbing!