Randal Lowe Enterprise

Michael O.

Randal Lowe Plumbing did the plumbing for my neighborhood. I am the third house (at least) to have main waterline to the house issues. The connection from my house line to the main water line was poorly installed and defective connector. Rooter Plus plumbing had to come out to fix it as Randal Lowe would not as they say the warranty expired. Rooter Plus stated that the type of connector used is of very poor quality and is not even being used any more on new houses due to poor quality. The house is only 8yrs old and I would not expect the main water supply to the home to fail in such a short period of time. Randall Lowe provided no assistance. The cost of repair was $1100! I also have the PVC knocking experienced by other review writers. Randal Lowe just said """"that is normal"""". I did not want my walls cut open so that issue remains. After reading all the reviews I am now afraid of what other plumbing issues I will encounter. Randall Lowe Plumbing needs to take accountability for their shabby work!!

Millie S.

I am a new construction home owner with providence group and by profession a new construction home salesperson with pulte group! So this review that I am about to write is with experience and utmost honesty. You can contact me for further reference. Randal Lowe is a shitty plumbing company. Cheap work and poor customer service. Almost with all new homes that they build there is some sort of plumbing issues. Either there is a leak or a over flow and it turns out to be something very simple like not enough plumbers putty put in shower drain which is a $25 fix but when the home is complete and u have water seeping through drywall and causing water marks - that's a $500 repair work! I hope builders stop using them bcz they quote cheap and get bulk orders. Their warranty sucks and they are non responsive. Overall I wouldn't recommend them at all - not that they care! I have had some good experience with using Aaron plumbing services after there was a huge leak from my master shower drain which originally Randal Lowe had installed. I would recommend Aaron services any day!

Ken B.

This company installed the plumbing in this, at the time new house, 5 years ago. They probably did the whole development. There were name tags left on the pipes. When I viewed the house to buy, there was a loud noise in the garage. It turned out to be the hot water circulator. I called to get it fixed, and the lady on the other end, said that they would have to get back to me. Well, 3 weeks later, I'm still waiting. Doesn't look like they back up their work if it isn't a big job.

B E.

This review is with total honesty as to my experience, what i was told by the entities involved, and the quotes are to the best of my recollection. This is in no way emotionally driven. As I know companies often use this as a defense to negative reviews. The problem was ultimately fixed. Story time We purchased a home in a spec home community and we were originally told by our realtor that we no longer had a builders warranty because they dont transfer , we were second owners in a home that previous owner had for one year due to work relocation. (lesson 1...always speak to your building association for warranty information, do not listen to your realtor) Flushed the downstairs toilet and heard a loud thud under the floor and then toilet backed up and plunging caused a backup in the tub. Fast forward passed my auger/plunging attempts. Under the assumption I didnt have a BUILDERS warranty, again, for stupidly listening to a realtor and also knowing this was not covered under my 1 year HOME warranty purchased with the home, I contacted a plumber (not Randal lowe) , they came out, ran a camera, bent a couple auger blades, and then realized it was a large chunk of concrete blocking 95% of the pipe. That plumber was able to get some smaller rocks and debris moved so water could now flow, but no solids. (Obviously this was a construction issue, there is no other REASONABLE explanation). This plumber said only option is to bring up the floor , break the slab, cut the pipe. Here is a quote for about $3,500. Well no freaking way am I going to pay for negligent building issues. I knew Randal lowe was the plumbing service for my neighborhood. So I called them and spoke with an on call tech Kyle. Kyle was very polite the entire time, not confrontational in the slightest. I said hey there is a large chunk of concrete in the pipe which obviously is from during the construction of the home. His initial reaction after he called his supervisor was """"we will get a crew out there right away"""" and do an overnight project and fix it. """" I said """"to confirm you know I'm not hiring you right?"""" """"No man you're good, you re covered under warranty"""" """"okay, I'm the second owner of the house"""" """"ohhhhhh... """" calls supervisor again and then says """"yeah supervisor said your warranty is expired so call XYZ plumbing service that's who we refer all of our out of warranty work to."""" """"Wait a minute, this is due to YOUR negligence when you built the house. This is a construction issue"""" """"yeah man i am just the messenger and my supervisor just said 'tell him I looked up his warranty, its expired, call XYZ plumbing"""" I asked a few more questions and got the same """"blah blah I'm just the messenger,....my supervisor said"""" """"can I talk to your supervisor then? I'm not looking to get you in trouble but I have questions that you dont know the answer to about the warranty"""" """"ummm...I can see if my supervisor is okay with me giving you his number """" """"well I dont care, give him my number, no offense but I absolutely hate talking through a middle man"""" """"no I understand, I will tell my supervisor your concerns and if he feels inclined to talk to you, he will call"""" (no call....shocking... a juvenile lack of accountability and professionalism. Minus 1 star) One thing I do not tolerate is people dodging their responsibilities as supervisors and hiding behind their subordinates. This """"screw him I'm not talking to him"""" attitude is pathetic at best. The next day I finally get to speak with my builder who right away says """"this is 100% a construction issue and you are covered under your builders warranty. Yes it transfers ownership. Plumbing is covered under the second year of the warranty, especially when it is construction related."""". EVENTUALLY, after a couple days and attempts they sent out the correct personnel. The day of demolition project, the problem was solved in 10 minutes by a supervisor who put a hook on the end of the camera and dragged it out.....no demo needed Positive: problem was solved by creative problem solving supervisor. Negative: 1) misinformed about builders warranty details. Had this been an emergency and they refused to come out and had I, in desperation, contacted the plumber they referred me to, would have cost me thousands. And because it wouldn't have been pre approved by builder, I wouldn't have been reimbursed. 2) zero accountability by on call technician and supervisor on the first night. Both hiding behind one another 3) Appears to be terrible internal communication. Everyone who I spoke with didnt know what was actually going on and """"just does what they are told"""" .

Sara C.

We were very impressed with the service we received with Randal Lowe. We were able to get them on the phone at 10 PM, and they were at our property the next morning (although 30 mins late). The technicians were knowledgeable, friendly, and answered all our questions. When they did not have the proper equipment for the job, they were honest, and returned in a timely manner with the proper equipment. We had all kinds of debris in our sewage (rocks and bricks), and our technicians were extremely thorough in ensuring that all was cleared before leaving our property.

S T.

Zero Rating I've four separate major plumbing incidents regarding plumbing installation provided by Randal Lowe Plumbing LLC.  Herald Marku Edgar is the owner of this company.  I can't find a license for this individual. Please investigate and provide and document how he runs a plumbing company with a license. 1. Pedal Sink installed against the walk in the Powder Room. The slumbering in the wall had two moved approx 6 inches.  7/2018 2. Burst water pipe in the house They removed concrete floor in three places to access the water pipe. 08/2018 3. Pipe not glued together under the driveway 9/2018 4. A stake left in the sewer. They will remove the concrete floor for the 2nd time in less than (3) months. 10/2018

Barry W.

Ryland Homes used Randal Lowe Plumbing to install our hot water heater when we had our home built. We recently received quotes on a new one and because the copper pipes leading to the hot water heater sprung a leak as well. I called Randel Lowe Plumbing and they said that they no longer do service calls so I called two other Plumbing companies. Both plumbing companies said that the original plumbing work did not appear to be professional and said that I was lucky I didn't have an explosion with it being a gas hot water heater. I just had to post this review to warn the public of my experience with both Ryland Homes and Randal Lowe Plumbing.

Xavier L.

Worst plumbing company ever! Shabby work Will not stand behind their work. Bought a new construction that is warrantied through Randal Lowe. Over 3 times they had to be called out to fix the same issue of master bathroom leaking into downstairs. No urgency to fix issue. Its not my problem is the attitude they give

Virginia R.

I called this company because they did the plumbing for our new house by the builder. My husband is a Disabled Vet and They gave me the 8-12,12-4 time blocks. Due to my husbands schedule for his care, I asked if I could have the last appointment in the first block or first or second appointment in the second block. Basically between 10-2. They said they could not give specific appointments. Poor customer service. They are about their company, not their customers. Not too difficult a request for the disabled veterans. I called another company and I got next day service.

Alexandra L.

Stay away!!!this company is a scam! Over charging you for services and will not come back if there are any problem. Avoid using this company. Worst customer service I have ever experienced. If you hire these guys and something goes wrong they will take no responsibility. Zero star!!!!!