Randal Lowe Enterprise

Ken B.

This company installed the plumbing in this, at the time new house, 5 years ago. They probably did the whole development. There were name tags left on the pipes. When I viewed the house to buy, there was a loud noise in the garage. It turned out to be the hot water circulator. I called to get it fixed, and the lady on the other end, said that they would have to get back to me. Well, 3 weeks later, I'm still waiting. Doesn't look like they back up their work if it isn't a big job.

B E.

This review is with total honesty as to my experience, what i was told by the entities involved, and the quotes are to the best of my recollection. This is in no way emotionally driven. As I know companies often use this as a defense to negative reviews. The problem was ultimately fixed. Story time We purchased a home in a spec home community and we were originally told by our realtor that we no longer had a builders warranty because they dont transfer , we were second owners in a home that previous owner had for one year due to work relocation. (lesson 1...always speak to your building association for warranty information, do not listen to your realtor) Flushed the downstairs toilet and heard a loud thud under the floor and then toilet backed up and plunging caused a backup in the tub. Fast forward passed my auger/plunging attempts. Under the assumption I didnt have a BUILDERS warranty, again, for stupidly listening to a realtor and also knowing this was not covered under my 1 year HOME warranty purchased with the home, I contacted a plumber (not Randal lowe) , they came out, ran a camera, bent a couple auger blades, and then realized it was a large chunk of concrete blocking 95% of the pipe. That plumber was able to get some smaller rocks and debris moved so water could now flow, but no solids. (Obviously this was a construction issue, there is no other REASONABLE explanation). This plumber said only option is to bring up the floor , break the slab, cut the pipe. Here is a quote for about $3,500. Well no freaking way am I going to pay for negligent building issues. I knew Randal lowe was the plumbing service for my neighborhood. So I called them and spoke with an on call tech Kyle. Kyle was very polite the entire time, not confrontational in the slightest. I said hey there is a large chunk of concrete in the pipe which obviously is from during the construction of the home. His initial reaction after he called his supervisor was """"we will get a crew out there right away"""" and do an overnight project and fix it. """" I said """"to confirm you know I'm not hiring you right?"""" """"No man you're good, you re covered under warranty"""" """"okay, I'm the second owner of the house"""" """"ohhhhhh... """" calls supervisor again and then says """"yeah supervisor said your warranty is expired so call XYZ plumbing service that's who we refer all of our out of warranty work to."""" """"Wait a minute, this is due to YOUR negligence when you built the house. This is a construction issue"""" """"yeah man i am just the messenger and my supervisor just said 'tell him I looked up his warranty, its expired, call XYZ plumbing"""" I asked a few more questions and got the same """"blah blah I'm just the messenger,....my supervisor said"""" """"can I talk to your supervisor then? I'm not looking to get you in trouble but I have questions that you dont know the answer to about the warranty"""" """"ummm...I can see if my supervisor is okay with me giving you his number """" """"well I dont care, give him my number, no offense but I absolutely hate talking through a middle man"""" """"no I understand, I will tell my supervisor your concerns and if he feels inclined to talk to you, he will call"""" (no call....shocking... a juvenile lack of accountability and professionalism. Minus 1 star) One thing I do not tolerate is people dodging their responsibilities as supervisors and hiding behind their subordinates. This """"screw him I'm not talking to him"""" attitude is pathetic at best. The next day I finally get to speak with my builder who right away says """"this is 100% a construction issue and you are covered under your builders warranty. Yes it transfers ownership. Plumbing is covered under the second year of the warranty, especially when it is construction related."""". EVENTUALLY, after a couple days and attempts they sent out the correct personnel. The day of demolition project, the problem was solved in 10 minutes by a supervisor who put a hook on the end of the camera and dragged it out.....no demo needed Positive: problem was solved by creative problem solving supervisor. Negative: 1) misinformed about builders warranty details. Had this been an emergency and they refused to come out and had I, in desperation, contacted the plumber they referred me to, would have cost me thousands. And because it wouldn't have been pre approved by builder, I wouldn't have been reimbursed. 2) zero accountability by on call technician and supervisor on the first night. Both hiding behind one another 3) Appears to be terrible internal communication. Everyone who I spoke with didnt know what was actually going on and """"just does what they are told"""" .

Sara C.

We were very impressed with the service we received with Randal Lowe. We were able to get them on the phone at 10 PM, and they were at our property the next morning (although 30 mins late). The technicians were knowledgeable, friendly, and answered all our questions. When they did not have the proper equipment for the job, they were honest, and returned in a timely manner with the proper equipment. We had all kinds of debris in our sewage (rocks and bricks), and our technicians were extremely thorough in ensuring that all was cleared before leaving our property.

S T.

Zero Rating I've four separate major plumbing incidents regarding plumbing installation provided by Randal Lowe Plumbing LLC.  Herald Marku Edgar is the owner of this company.  I can't find a license for this individual. Please investigate and provide and document how he runs a plumbing company with a license. 1. Pedal Sink installed against the walk in the Powder Room. The slumbering in the wall had two moved approx 6 inches.  7/2018 2. Burst water pipe in the house They removed concrete floor in three places to access the water pipe. 08/2018 3. Pipe not glued together under the driveway 9/2018 4. A stake left in the sewer. They will remove the concrete floor for the 2nd time in less than (3) months. 10/2018

Barry W.

Ryland Homes used Randal Lowe Plumbing to install our hot water heater when we had our home built. We recently received quotes on a new one and because the copper pipes leading to the hot water heater sprung a leak as well. I called Randel Lowe Plumbing and they said that they no longer do service calls so I called two other Plumbing companies. Both plumbing companies said that the original plumbing work did not appear to be professional and said that I was lucky I didn't have an explosion with it being a gas hot water heater. I just had to post this review to warn the public of my experience with both Ryland Homes and Randal Lowe Plumbing.

Xavier L.

Worst plumbing company ever! Shabby work Will not stand behind their work. Bought a new construction that is warrantied through Randal Lowe. Over 3 times they had to be called out to fix the same issue of master bathroom leaking into downstairs. No urgency to fix issue. Its not my problem is the attitude they give

Virginia R.

I called this company because they did the plumbing for our new house by the builder. My husband is a Disabled Vet and They gave me the 8-12,12-4 time blocks. Due to my husbands schedule for his care, I asked if I could have the last appointment in the first block or first or second appointment in the second block. Basically between 10-2. They said they could not give specific appointments. Poor customer service. They are about their company, not their customers. Not too difficult a request for the disabled veterans. I called another company and I got next day service.

Alexandra L.

Stay away!!!this company is a scam! Over charging you for services and will not come back if there are any problem. Avoid using this company. Worst customer service I have ever experienced. If you hire these guys and something goes wrong they will take no responsibility. Zero star!!!!!

Robert G.

I used Randal Lowe to move a pipe that supplies water to my refrigerator. The plumber showed up on time, was very courteous, and did a great job. I will use Randal Lowe again the next time I need a plumber.

John L.

This company does shoddy work and then fails to stand behind it. If I could give Randall Lowe 0 stars I would, so beware, especially if you build a house and they are the chosen plumber for your builder. Here's why: In our multi-story home with an unfinished basement, this company failed to spend a minuscule amount of money to put small pieces of foam between the PVC water pipes and the wood studs in our home. The result of this lack of buffer/insulation is that during winter, whenever hot water runs through the PVC and it rapidly expands and contracts due to the temperature differences, we hear the equivalent of a knocking sound inside our walls. This occurred in two different locations in our home, one inside drywall and the other (fortunately) in the ceiling of our unfinished basement. When Randall Lowe sent their warranty plumber our to service our complaint, even he noticed that had just a 2 cent piece of foam (and a couple of extra seconds of work) been used between the PVC and the stud, the problem could have been avoided. Luckily, that work was easy. The pipe inside the wall required the drywall to be cut and repaired afterwards. Randall Lowe only serviced this complaint because our home was still under warranty, but the complete laziness and lack of attention to detail when the work was first completed is unacceptable. My second experience with this company happened today when the drain line between our dishwasher and garbage disposal failed, causing gallons of water to cover our kitchen floor, ruining the hardwood surface. I called a plumber to inspect and diagnose the problem, and he immediately noticed the incorrect installation of the rubber gasket that connects the drain hose to the disposal. In our case, someone cut the hose too short, so rather than just cutting a new hose to the proper length, they stretched the rubber gasket at a 90 degree angle to make up for the inadequate hose length. After 4 years, this rubber piece wore out prematurely and cracked, which caused our water damage. To make matters worse, because this was a garbage disposal line (as well as dishwasher), the water going through it is likely to be contaminated with bacteria, food particles, etc., so now we have to undergo water damage mitigation that includes microbe treatment. When I called Randall Lowe about this and explained the problem, they informed me that their warranty was only 2 years, and that the work was done properly the first time, signed off by our builder and us. When I asked their supervisor if he expected this installation to fail after only 4 years, he deflected by saying he'd have to research the part itself and """"google it"""". I hardly expect an experienced plumber to need to look up a routine plumbing installation procedure on Google, not to mention the fact that they almost became indignant with me when I asked them to stand behind their work and at least inspect what they had originally done. They refused. This is one of the worst companies with which I have ever had the displeasure of interacting. They seem to rest comfortably on their large residential contracts given to them by builders such as Sharp, and will only take service requests under warranty, even if their lazy, shoddy installation causes a premature failure out of warranty. Like another reviewer has said, if you had this company install your plumbing, it might be wise to have a reputable firm take a look at the accuracy and correctness of Randall Lowe's work.