Rainforest Plumbing & Air - Phoenix

Sharon G.

Hit or miss unfortunately. Sometimes they are ""johnny on the spot"" or other times they bomb like when you are told you have to wait 15 days for a coil that is in stock on the coldest days of winter.

Kat S.

Worst service in history! These are the ""Melvins"" that Parker & Sons talks about.
The first incompetent guy they sent out spent several hours snaking the line when we told him it was broken outside. He then didn't wish to continue for fear of getting the snake caught. He swore up and down that the pipe went North after we told him several times that it goes South and that they need to dig it up out there, but what do we know, we've only lived here almost 20 years. Because he believed without a doubt that the pipe runs North, they were going to have to jackhammer through the kitchen floor - ABSOLUTELY NOT. Finally the guy with the camera comes out and verifies that the pipe does indeed go South. The cause was just as we said from the beginning as they pulled up roots from the busted pipe. After quite a few days of screwing around, they finally dig up the pipe and the offending plants out front to replace it. I also have a small child, so we had to go elsewhere while work was being done as we had no water for about 4 unnecessary days, as well as the several moments of foul language being thrown about (mostly F bombs). When we returned after they ""cleaned up"", the floor cleaning pad was absolutely BLACK, there were sludge splatters on the bathroom wall, and mud all the way up to our second story window from the excavation. We live in an HOA and because the problem lied outside of our walls and the offending plants were property of the HOA, it is 100% their responsibility as they called the plumber to begin with and approved the work at the start. Today, we received a preliminary lien notice for just under $13,000.
SO, to sum it up: Much waste of time, messy, uneducated in their field, pricey, and they didn't even bill the correct party.
Do yourself a favor and FIND A DIFFERENT PLUMBER as our family personally likes to use Parker & Sons, but due to this being an HOA issue, they unfortunately chose Rainforest.
I am not a TENANT, a tenant is someone who RENTS. We own the home on the property.

Whitney W.

I would give no stars if I could!!! This company went out to my elderly parents upscale home in north Scotsdale $147 to diagnose and then came back and charged $437 to fix to 2 leaky shower heads, no parts and one service man was there for 2 hours. My parents were wise enough to settle on a reasonable price of $240, and will never ever use them again. STAY AWAY from this company especially if you are elderly, they almost took my parents for nearly $600 for a very simple repair and no parts!!!

Claudia K.

Call someone else!
Rainforest will charge you 2-3 times more than other companies just to come out and diagnose. 5 days later after they came out and I still have not received bids they said they would send. At this point I have called other companies, wish I had called others first.

L. T.

The plumber charged my elderly mother $344 to change the cartridge in her shower's leaking faucet.

Amy S.

I called Rainforest Plumbing recommended by my HOA to find a slab leak. The leak detector came out and found there were probably 2 leaks in 30 minutes. That cost me $300. I was given an estimate of $1086 to $1826 (depending on 1 or 2 leaks) to reroute the water lines through the ceiling, instead of going under the slab to 'chase a leak'. Once the repairmen came and started repairs, they called me and told me congratulations, there was only 1 leak, and it would save me approx $800. That was good news indeed. NOT. NO they found the second leak...and that was going to cost me an additional $900. At first I thought we were back up to $1826. Oh no, thats $1826 + $995.00. I called several times to ask the manager why it was another $995, when the original estimate included 2 leaks which we knew about and expected. They gave some vague reference about more routing through the ceiling which made no sense seeing as the original estimate allowed for same instance. Their estimates are written in paragraph form and do not have specifics like expected labor hours and parts, etc. Get the specifics, this is why it was very difficult to keep them accountable for what they are charging.

By they way, that did not include all the repairs to the holes in the walls and under the sink that they left. Some holes had the drywall reattached, others were just gaping holes where they cut to install the pipes, which were much more expensive to repair.

I sent the estimates over the plumbing company that I would have used just to get their opinion of this estimate. Yes, Raintree Plumbing was double their cost.
NEVER AGAIN.

My opinion is your HOA referral, may know your unit, but YOU are not going to benefit financially for their expedience or experience. You are going to pay at least double the price, as the HOA doesn't shop for quality and value. If an HOA spends too much money on repairs, they just raise your HOA fee and pass it on to you.

Get a second or third opinion on your plumbing and pass on Rainforrest Plumbing.

Sandy J.

Last week Monday Rainforrest sewer inspection was added to a normal home inspection for the sale of our house. We still don't know why. We were told by the buyers realtor (who was here the whole 3 Hours) that there was a really Big problem with our pipes. We were told it would cost between $7,000 and $9,000 and that did not include any work on inside of house that may have to be torn up..........
On Thursday we had a plumber and a camera man here to give us a second opinion and we were given an all clear ....normal wear on a house built in 70's.!!! We gave them our video and were told ours was much more clear than there's was.(issue dropped)
Really.....that cost us $275...
I would like to know what connection the realtor had to this deal.

Donna M.

Our condo management company hired them to inspect and repair a possible leak in my unit that was causing issues in the unit below me. In fact I was told at 4pm yesterday that a plumber had been dispatched. So there goes my Saturday night plans. I waited. And waited. For a plumber that never showed up. Went to bed and at 10:30 got a phone call from the plumber who said ""do you still want me to come?"" What the what?! Is that an acceptable time to do repairs? No. Anyway I was half asleep and told him calling me at this time of night was unacceptable and he'd have to come tomorrow. Well after speaking to our property manager this morning she told us the plumber informed her I refused to let him into my unit! I was and still am infuriated by his omission as to the time he finally got around to calling me. Now, without a choice, this person is in my condo fixing my bathroom. And I will have to pay. And after he fixed the initial problem, mysteriously another problem surfaced. An extra $40 or so. Whatever. So frustrated right now. My whole weekend is completely ruined. I would never ever call this company for any reason whatsoever and would highly recommend anyone needing plumbing repairs to call another company. Never had this issue with Scottsdale Plumbing or Moon Valley, my plumbers of choice.

Jason S.

I had a clogged drain in my kitchen that backed up late on a Sunday night. I contacted rainforest who were amazing with communication. With in an hour Rickey showed up to my house and cleared the drain. They were very responsive to the emergency in my eyes and it was nice to have Ricky on site. He was prompt, intelligent and great to work with. I would highly recommend him and would request him for any further needs. Rainforest has an amazing employee with Rickey and he deserves a promotion.

Randy D.

Our sink and laundry room has been draining slowly for years, even though we have had three of four other plumbers come out and ""snake"" the pipes over the past few years. Well, on Saturday the drains backed up completely. Chris came out and realized that we needed a ""camera guy"" to come see why the snake would not clear the drains. So, Adam came with a camera, found the problem, and then handed off the repair to Chris. I'll spare you the details, but I can tell you that Chris kept us informed every step of the way, and when he showed us the parts of our plumbing system that needed replacing we were blown away that no one before had ever realized that we had some serious blockages and damaged pipes. Yea, it cost more than the other plumbers had charged, but as they say, ""you get what you pay for."" (Besides, they were very good about giving us estimates and revising the estimates as further problems were found.)

In closing, I also want to note that every person we had contact with from the office folks, the schedulers, the supervisors, etc. did an outstanding job of communicating everything we needed to know to get the job scheduled and completed.