Rainforest Plumbing & Air - Phoenix

Spencer T.

Fantastic workmanship! We had Miguel at our new house in Mesa to put in a new kitchen sink faucet. He was so good at his craft. You can really tell he knows what he's doing. He performed the job super fast and with such precision I couldn't believe it! I often struggle with doing it myself or having a pro do it. It can be hard because there's no guarantee the pro will do it better than I can. Not with Rainforest. I could never do what Miguel did at our house! Amazing service and quality work!

Alexis B.

If I could leave negative stars I would.. NEVER use rainforest or let them in your house for any work/repair. They have damaged my condo as well as my neighbors. They sent an incompetent plumber for a job that was way out of his league to fix and handle; he even said that he normally does not handle situations like this. The job that they needed to do was to fix and move our water shutoff switch along with adding extra pipes. They informed us that they were going to be shutting the water for the whole complex for 4 hours. He explained that this was for it to fully drain... they only let it drain for 1hr and 15 minutes instead of the full 4 hours. They cut out 5 inches of a 5.5 inch post...which I later found out was one of my structural posts. This along with the leftover moisture and water in my condo, made me feel completely unsafe in my own home throughout this process and I was left not knowing what's next. My neighbor and I reached out to Carl the VP with Management Trust (horrible company as well) multiple times expressing our joint concern of it not being a safe living condition in both our condos...this is when he informed us someone would be coming out on Monday (4 days after we expressed our concern). They flooded my laundry room as well as my neighbors, and now the drywall is soaked. They did not have dehumidifiers brought out until 5 days after the flood! They should have done this on Thursday night (the day it occurred) or first thing Friday morning. We have been working with the VP of management trust, Carl (who hired Rainforest plumbing) and had neglected the situation for 5 days. We begged them to send another plumber to help on Thursday when this occurred but Carl's response was ""we will have someone out on Monday."" Phil Butler with Rainforest came out on Monday with Carl to ""take a look"" at this issue. Phil kept calling us ""Kiddo"" and was beyond rude and disrespectful. He belittled our feelings and this issue. He never once apologized about what happened and was constantly interrupting me. I've had to miss 2.5 weeks from work now and have lost out on commissions (because of their incompetence), as well as them ruining my vacuum, steamer mop, and clothing steamer. The plumber from rainforest personally HIRED a day laborer to help him (who was being paid by the hour) hence why they cut into the line so fast. They both told my neighbor and I that the day laborer was not licensed or bonded with Rainforest and should not be stepping foot into anyone's place.. the guy was not even wearing a rainforest uniform, since he does not work for that company. When the plumber started flooding our units, he desperately needed the day laborers help and had him in our units (uninvited inside) to help him. I have video recordings of him in my place as well as carrying stuff out of it too. The day laborer took a bud light from my refrigerator at approximately 5:14pm and drank it in front of me. In return for the beer he helped himself to, he took out my trash that was also soaked from the flood. They stayed for over an hour after he drank that beer. Who is to say that he didn't have any before or more after that. I have reached out to structural engineers as well as working with a lawyer regarding this MESS. All I want is to be compensated for the work I have missed out on, my household items to be replaced with new ones (since this flood was not my doing) and my utility usage covered. I understand that accidents happen, but this has been unfathomable! They had BST construction (Dashane was so helpful and informative) come out with dehumidifiers on Monday to finally dry up the water in our walls. He said the machines need to be running for at least 48hrs and they also generate a lot of heat. After hearing that I did check my electric usage and have noticed a severe spike in my usage. Phil told me that ""his owner"" does what he says, and that he is going to ""wash his hands with this situation and pass it to his insurance and just pay the $500 deductible"". I am just so incredibly mind blown with this whole thing and how rude and unprofessional Phil and Carl have been. I never want to hear from or see Phil or anyone from rainforest ever again. Now the trust management and rainforest have ""washed their hands with the situation"" and are NOT going to fix the situation. I am left with a giant hole in my wall leading into my neighbors pantry and damaged goods. We are beyond ourselves to say the least. I have no words and am mentally exhausted.. My advice is NEVER use rainforest plumbing unless you like incompetence and unfinished jobs..

Logan M.

I'm legitimately shocked they have such a low rating on Yelp. My air conditioning went out and the first company I called, who have a 5.0 rating, told me that it was a single actuator that was bad and would be $2500 to fix. I then proceeded to have Brian from Rainforest come out to look at it. He thoroughly checked the system and showed me that the actuator did open and close but the coils were clogged and the whole thing had to be replaced.

The manager Randy came out and looked at it for a quote on replacement. The total replacement brand new was $3450, versus the $2500 for the previously quoted part. After agreeing, the tech Felipe came out to replace the whole unit. He completely stripped it down and rebuilt it, and the system was rapidly cooling my condo when he left. These guys were experts in dealing with this chiller and did a phenomenal job.

The only reason I gave a 4 instead of 5, was due to the exorbitant diagnostic fee of $267.95. I would have been ok with the cost of it, if it had been applied to the repairs, but that wasn't offered. Feels a little like nickel and diming.

Ashleigh M.

We moved into our new house, and on day one as we went to hook up the fridge, we thought the valves might be trouble. Same with the washer valves. Having no clue what this would cost, and not wanting to wait too long to let our food spoil and the laundry pile up, I looked up rainforest plumbing and air. I've seen their trucks around, heard of the company here and there, but never worked with them before. I figured why not!
Cian was our tech, he was able to come same day which was perfect. We were quoted before work began, and were promised ""no surprises"" which was exactly what we got. We thought the quote seemed a little expensive, but have no knowledge of what valve change typically costed or entailed, so we trusted Cian and Rainforest. It took Cian a few hours to do the work, we thought the pricing made sense based on how much time he took and care went into it. He was super pleasant to have in the home, seemed trustworthy and knowledgeable. I would work with this company and tech again! Overall we're very pleased, so 5-stars from us!

James F.

The Good
- The technician (Cien) was very friendly, helpful, and knowledgeable. I was very glad to have had him do my work.

The Bad
- The office doesn't do a good job relaying to the field the scope of the work.
- Prices seem a bit steep. Nearly $200 to snake a drain when the technician was already on site for another issue???

Chatty C.

My parents called this company because their drains were moving very slowly. The ""plumber"" tried snaking the drain from two different places and got the water flowing slowly, but not great. When he was working under the kitchen sink, the pipe ""exploded"" and blew oily black pipe sludge all over the underside of the kitchen sink, out onto the kitchen floor, and across the kitchen and onto the refrigerator and kitchen cupboards. WHITE KITCHEN CUPBOARDS. His response was ""my wife would kill me if I did that at home"". No apology, no attempt to clean it up, nothing. He wrote on the receipt that the problem was not fixed and charged them $300. It took two weeks, longer than the 3 day ""guarantee"" for the drains to stop working again. When my Mom called back she asked to speak to the supervisor to explain her displeasure with the technician, what he did, and the note on the receipt saying the issue was not fixed. The supervisor's secretary called her back and quoted their rates for an appointment. HORRIBLE WORKMANSHIP, HORRIBLE CUSTOMER SERVICE, and HORRIBLE TECHNICIAN!!! DO NOT USE!!!

Alicia K.

I have used this company multiple times in the past with good results. Unfortunately the service has drastically deteriorated.

A few months ago I used this company to install a water softener and fix the leak on two of my toilets. I called them back out twice after less than desirable results.

The first return visit was due to the worker not properly completing the initial set up for the water softener and the toilet not flushing properly after the supposed fix. Turned out the new parts were not adjusted properly in the toilet.

Second return call was due to one of the toilets continuing to be leak. The problem was not fixed and the third plumber claimed there was nothing more he could do.

We had 3 different plumbers. None fixed my toilets. And the second two kept telling me about the high turn over in staff.

Here we are a few months later. Extremely frustrated with having leaky toilets but not wanting to deal with plumbers again. So we decided to research our problem. A couple hours worth of research, a trip to Home Depot, and a 10 minute part replacement, and we FINALLY have no leaky toilets. All despite the claim it wasn't fixable.

Needless to say I will not be using this company again.

Sharon G.

Hit or miss unfortunately. Sometimes they are ""johnny on the spot"" or other times they bomb like when you are told you have to wait 15 days for a coil that is in stock on the coldest days of winter.

Kat S.

Worst service in history! These are the ""Melvins"" that Parker & Sons talks about.
The first incompetent guy they sent out spent several hours snaking the line when we told him it was broken outside. He then didn't wish to continue for fear of getting the snake caught. He swore up and down that the pipe went North after we told him several times that it goes South and that they need to dig it up out there, but what do we know, we've only lived here almost 20 years. Because he believed without a doubt that the pipe runs North, they were going to have to jackhammer through the kitchen floor - ABSOLUTELY NOT. Finally the guy with the camera comes out and verifies that the pipe does indeed go South. The cause was just as we said from the beginning as they pulled up roots from the busted pipe. After quite a few days of screwing around, they finally dig up the pipe and the offending plants out front to replace it. I also have a small child, so we had to go elsewhere while work was being done as we had no water for about 4 unnecessary days, as well as the several moments of foul language being thrown about (mostly F bombs). When we returned after they ""cleaned up"", the floor cleaning pad was absolutely BLACK, there were sludge splatters on the bathroom wall, and mud all the way up to our second story window from the excavation. We live in an HOA and because the problem lied outside of our walls and the offending plants were property of the HOA, it is 100% their responsibility as they called the plumber to begin with and approved the work at the start. Today, we received a preliminary lien notice for just under $13,000.
SO, to sum it up: Much waste of time, messy, uneducated in their field, pricey, and they didn't even bill the correct party.
Do yourself a favor and FIND A DIFFERENT PLUMBER as our family personally likes to use Parker & Sons, but due to this being an HOA issue, they unfortunately chose Rainforest.
I am not a TENANT, a tenant is someone who RENTS. We own the home on the property.

Whitney W.

I would give no stars if I could!!! This company went out to my elderly parents upscale home in north Scotsdale $147 to diagnose and then came back and charged $437 to fix to 2 leaky shower heads, no parts and one service man was there for 2 hours. My parents were wise enough to settle on a reasonable price of $240, and will never ever use them again. STAY AWAY from this company especially if you are elderly, they almost took my parents for nearly $600 for a very simple repair and no parts!!!