Radiant Plumbing & Air Conditioning - Austin

Jim B.

Technician came out 3 weeks ago to diagnose and fix my AC unit from my blower motor not turning off, indicated it was a relay and he didn't have one, since it was a Sunday he but would contact his vendor the next day, never heard back. After a week I contacted another company to come out and look, they completely disagreed with Radiants diagnoses indicating a faulty wire from the thermostat had damaged the blower motor circuit and would have to order a new blower motor.

Betina F.

Not sure why they can't or won't provide a price breakdown showing parts and labor. They drive fancy trucks and have Ipads, they should be able to show the breakdown. Their prices feel kind of high. Also I would prefer to receive an actual receipt. Sick of emailed receipt that may or may not work. I like to keep a binder of work done on my home.

David S.

Absolutely useless. They told me to be ready between 1 and 5. I set aside those hours, but then they claimed I was unreachable so they cancelled coming.

Michele H.

BEWARE!! BOUGHT BY PRIVATE EQUITY. NO LONGER RELIABLE OR HONEST. NEGLIGENT TECH. Notice only 5 star or 1 star reviews. Guess which ones are fake. Simple kitchen drain clog. Tech suggested a $700 fix when web site offered $83 special. We spent around $300 in the end. Tech was upset about the smaller sale, made SNIDE COMMENTS ABOUT about not WANTING TO RIP US OFF and directed us to buy an enzyme agent from Amazon that he sells. "I have it on my truck but don't want to rip you off so I'll just say that you can buy something similar from Jeff Bezos." The kicker of it all is that we specifically ASKED TECH NOT TO USE SIDE GATE because it was broken. He used it anyway unbeknownst to us until OUR LITTLE DOG WAS FOUND DOWN A BUSY STREET luckily unharmed. HE LEFT OUR GATE WIDE OPEN after we told him not to use it. Just horrible service. Would NEVER USE RADIANT again. Such a shame. Tech is Paul H.

Heather K.

called Friday and scheduled for a plumber to come out today 1-5 to hook up our hot water heater. We don't have water to our house because of a leak with the hot water heater line. At 4:35, I had because i had not heard anything from them. After already calling to confirm a little after 12. And Pricella tells me a text was sent a few minutes ago, i check my messages and nothing - which i knew because i've been home and had my phone on me waiting for a call. She said there was emergency's then said the technicians were committed to other jobs already. I asked her so when I called Friday and scheduled for today, that didn't make them committed to me? She pretty much was on repeat "i'm sorry ma'am, but we can have someone come out tomorrow". I DO NOT recommend radiant for your needs.

Jan S.

I think the techs were nice, but I feel like I was overcharged by a lot. I had two toilets replaced with cheap plasti c lids and a new water heater installed.

Matt R.

2.5 years ago I needed my 20 y/o 2-unit system completely replaced. New everything except ducts. I went with Radiant because they could finance the job which came in at EIGHTEEN THOUSAND dollars. Kudos to those who have 18k on hand. I didn't. IN THE "WHY USE RADIANT" portion of the discussion, they made a lot of good points and I specifically asked why are their prices so high and the salesman told me it was because of marketing! They are charging us more because of marketing (but assume it's also to support a fleet that can respond so quickly - I get it).

But let's focus on the fact that I spent nearly $20,000 with Radiant. As part of that there is a 2 year coverage on labor and 10 year coverage on parts.

Ok...so, one year later, one of my AC lines has to be cleared. I didn't know that until they came out. Turns out a little bleach in the line, and we're all good. That cost over $300. Now, they gave me the option to make that $300 part of a yearly maintenance plan where they would check my AC before summer, heater before winter and flush my water heater.

In the second year, I had them come out and do all of that. Now, May/June of 2020 was my 2-year anniversary. I have them come out before then as I had an issue and they replaced something, a circuit on the condenser or something. Which I found out later by another technician that the repairman made a note in my file that he, and I quote, "Tried to earn brownie points" by fixing my fence (which was a piece of junk) Replaced the circuit for "free" because it was a part within the 2-year time period. The brownie point thing pisses me off because I don't want you to try and earn points through fixing my fence, sure it's nice, but once you make a note of how you tried to do that, it cheapens the act. If you do it, do it because you want to, not because you're trying to earn points. Anyway...

Cut to a couple months later - right before my labor warranty ends. Guy comes an inspects and "everything looks good". A few weeks AFTER THAT, I'm having ANOTHER issues with the AC. They now tell me there are micro cracks and holes in the coil which is now leaking coolant. ONLY TWO YEARS AFTER A $20K IS INSTALLED it's breaking. Here's where I start getting really pissed. I will of course get the new coil for free because of the 10 year parts coverage, but I was just a HAIR outside my labor warranty and they quoted me over $2,000 to install it because, since i asked, "it's a lot of soldering". Yes I'm sure it is, but lets say you charge me $100/hr to do it, you're telling me it's going to take over 20+ hours to install a new coil? So I told them I didn't have an additional $2000. Just weeks before remember, everything was fine.

They said they would get back to me. They didn't.

I called back weeks later following up because the problem is still there obviously, and they apologized and then offered to fix it for $1100 (or around that). Well, I don't want to pay any money. It basically brand new - I feel like for $20k I shouldn't spend any money on it for like 10 years, but I said, I can't do $1100, but I have $800 right now I can spend. They wanted to think about it, and that was 5 months ago. They've never called me back.

I haven't called them back because frankly, I'm scared to get another giant bill. I just feel like I'm going to get raked over the coals AGAIN, I literally can't afford to use this company anymore.

OH! and I went up to the attic for something else and noticed that the duct tape/sealant is majorly peeling off from the plenum (their word, not mine) which I can't help but wonder how much bad air is being pulled in or whatever...but again, too scared to call and find out.

Cut to a few weeks ago before the cold snap and the heat isn't working.

2024 UPDATE:
In march my "under warranty" downstairs condenser quit and even though it's under warranty cost me $3500. Cut to November, my upstairs coils are leaking - they're under a 10 year warranty - this would be the third set in 6 years. they want $3500 to change them out. This is fraud and they are crooks.

Gabriela M.

I would give them a -5 starts review if I could!
Let me start from the beginning, in May last year we had them come check our A/C and were told we needed a new unit, which we proceeded and bought and had them install it. A week ago we had a mold testing company inspect our home, the inspector told us that the HVAC unit wasn't sealed and that the A/C crew who installed it should have done so. Long story short, we called radiant to seal it and also clean our ducts since we were told that the ducts had mold spores and gross dust, (our youngest son has severe asthma and he is highly allergic to mold). We had two guys yesterday morning to clean the ducts, the kids and I left the house and we came back to a nasty mess. There was dust everywhere, on top of all the beds, stuffed animals, drawers, kids toothbrushes and towels, blankets, pillows... everything ! Our whole house was covered in gross dust, I spent 8 hours deep cleaning my whole house, they said they would send the crew today to clean, but there's no way I was going to leave the house like that for a whole day with my son being so sensitive. Not only they were extremely unprofessional, but they put my son's life at risk! I am attaching pictures of the house after they left! This is absolutely unacceptable and I will never recommend this company to anyone! Also, the prices are ridiculous expensive compared to other local companies.

C M.

OUTRAGEOUSLY EXPENSIVE!!!!!! TONS of 1 star reviews for being dishonest. DO NOT USE THEM!!!!

Look, we all know plumbers are expensive- charging like hourly lawyer fee rates... but Radiant is BEYOND a rip-off. I foolishly used them a couple of times over the years, and I'm done. I just feel like I'm being totally scammed by their prices and estimates, and I feel that being a woman, they are REALLY scamming me. I heard from another woman, in a different neighborhood, that she felt "gender scammed" too. They are double, triple, quadruple other companies on plumbing issues. I don't feel like they are honest at all with their prices and estimates. It doesn't leave you with a good feeling believing you were scammed by them, on a job that another plumber could have done for MUCH cheaper (but it was an emergency and you needed the problem to be immediately fixed).

It is time to put RADIANT out of business for dishonest pricing.

Lana D.

With all their cute commercials, I thought they'd be great! But when I needed a plumber the most-- when water was shooting out of the wall in my shower, they seemed to take their time coming to help. Then, when they had to come back because they didn't have the part, they sent a different plumber who thought I had a clogged drain! After waiting another hour for them to get their act together, I decided to go elsewhere. Hugely disappointed!