R-Mech Heating Cooling & Plumbing

Linda E.

My first appointment they no-showed me. Struggled to try to work with them but I had one more task they promised to complete but they no-showed me on that too and never could get a callback. Spent a decent chunk of money there and not sure I'm any better off than when I started.

Cary H.

We have used this company twice they installed a new furnace in our rental
Property at half the cost of the big advertised names and when our home furnace went out last week they fixed it for a-great price and DID NOT try to up sell us a new furnace I think they are an honest and reputable company Cary Hall

Daniel D.

I plugged up my kitchen line using the garbage disposal. Called at 10pm and they sent a great guy out. I've got an older house from the 20s and it took a fair amount of snaking but they got me back up and running by 1am for the $170 they quoted me over the phone. Great service from beginning to end. They gave me some advice on how to prevent it from happening again.

Vince T.

We had a horrendous experience with this company. R-Mech installed a new furnace in our home in 2015. In 2016, our A/C went out. Naturally, the first company we called to see about getting a new A/C was R-Mech. Unfortunately they were unable to get there for two weeks. Being that it was July when this was happening, we couldn't wait that long, so we hired another company to install a new A/C for us. While this was unfortunate that they could not get our A/C installed for that long, I understand in the middle of the summer they are busy, and this has NOTHING to do with the poor review.

Fast forward to summer 2017, and our A/C has a problem. Naturally, I call the company that installed our A/C (not R-Mech) to come take a look at it. The tech from the other company tested our capacitor, which he said was in good shape, and then stated the problem was that the fan motor on the furnace was not functioning properly, which was causing the A/C not to work. He stated that because the furnace was so new, it should be covered by the warranty, and recommended that I contact R-Mech, who had installed the furnace, to get it taken care under warranty.

So upon the other tech's recommendation, I contact R-Mech and explain that the furnace fan motor appears to be broken, and they have a tech sent out. Our tech was named Jake, and our experience with him was awful. He walked into our furnace room and immediately informed me that the warranty on our furnace was void since the furnace had been opened (by this he means that the screws were taken out of the cover plate on the furnace). Remember, it was another certified HVAC tech that opened the furnace and diagnosed the fan motor was broken. So he informed me that I'd have to pay full price for the part and the labor to install it. I explained to him that it was another HVAC tech that had opened the furnace, but he said that the warranty was still void. He called his boss (I think his name was Josh) and let me speak to him, because I refused to agree that the warranty had been void. After explaining the situation to him, Josh said that they would in fact warranty the part, and my only cost would be the labor.

When a part is warrantied, the manufacturer replaces the part for free. So to Jake and R-Mech, it shouldn't matter whether it is the customer or the manufacturer who is paying for the part. They make their money via the labor and service call charge. So why would Jake not do everything in his power to get the part warrantied in this situation? The only logical explanation that I can think of was that they were attempting to charge me for the part, which they would then warranty and get supplied a replacement by the manufacturer for free, so essentially they'd be charging me for a $500 part that they got for free because they warrantied it, hence increasing their profit by $500.

Fortunately after speaking with Josh, they agreed the part was covered by warranty.

We were scheduled to be out of town the day that R-Mech was able to come and replace the part. Jake knew this, and I also told him that my Mother-In-Law had offered to stay at our house and we'd leave her a check to pay him with. The day before the work was scheduled to be done (and the day that my wife and I were leaving town), Jake called me and stated that he had availability later in the day, and he thought he could get the work done that day. I was thrilled that we could get this taken care of a day early, but we were still going to be out of town. My Mother-In-Law then graciously said she could come over a day early so the repairs could get done as quickly as possible, and we'd have A/C again. So Jake came and got the part replaced and called me to tell me the total charges for the labor to install the new fan motor. The charge was about $75 higher than what we had previously discussed, and when I asked why, he said there was an additional charge for an after hours service call. Nowhere in our phone conversation where he offered to come a day early did Jake mention that he would be charging an after hour service call fee to get it done that night. If I had known there was going to be an extra cost, I would have just had him come the next day. Then, about 15 minutes after hanging up the phone with him, he calls back and states that our thermostat is broken, and the cheapest thermostat he had with him was $300. The thermostat was working fine before any of this happened. Being that we weren't home at the time, I said that I'll look into replacing the thermostat myself when we return to town. He then stated that it would void the warranty on the furnace if anyone other than a certified tech installed a thermostat. I explained we'd be using another HVAC company to get a new thermostat since I was so upset with R-Mech. After hanging up, he called back and informed me he made a mistake and the thermostat was working fine. Tell me that's not fishy.

HORRIBLE EXPERIENCE! STAY AWAY!

Tom C.

Set up air conditioner clean and check up through our home owners association. $55.00 seemed to me to be a fair deal. When tech arrived he checked inside first then outside. Outside is where he found that the capacitor was not within tolerance and suggested that it should be replaced. I agreed to let him replace it at the tune of $225.00, which I thought was a lot, however I did not want to have the unit fail, so I decided to bite the bullet. The day after he left I was in the side yard near the air conditioner and noticed the tech left the old capacitor as well as the box that contained to new capacitor laying in the lawn, so I decided to check the part number on Google and low and behold found numerous places that sold the same capacitor for well under $10.00. Now I understand the the need for a company to mark up their parts; but by a 2,225% markup? That is obscene! No more R-Mech for me.

Kevin J.

Justin Munsterman came out to service my heat pump. He called ahead of time to confirm when he would be arriving. He spent the time to walk me through what he was doing and why. Justin also gave me his opinion on the condition/quality of both my heat pump and heating unit. His professionalism, honesty, and integrity far exceeded any experience I've had before. He's a very knowledgeable tech and a high quality person. I strongly recommend working with Justin. I plan to request him for any and all of my future A/C and heating needs.

Paula C.

One word: fantastic!! The best Kansas City A/C guys to call anytime. We have never found such an excellent company that makes itself available 24/7 when the a/c has issues and outside temp is in the 90's! Very professional service.

Joshua V.

Brad fixed our air conditioning! He repaired the AC, cleaned it, then discussed new Air Conditioners with my grandfather and I (the current one is quite old and like to fail every year). Above and beyond just a regular repairman.

Philippe L.

Outstanding service. James went above and beyond to fix our issue on our tankless water heater . Highly recommended.

Melinda R.

Mike B. Was very professional and courteous while providing me with a quote for a new a.c. system. He's very knowledgeable about the process and services and provides first rate customer service. Great job Mike!