R & L Plumbing

Oscar B.

R&L was able to respond to us on a Sunday night with both a quote and a helpful solution that we could try ourselves. We tried the fix but it did not work and requested a quote from R&L. The quote was fair and as soon as we verbally accepted they had a plumber to us in less than an hour. I spoke with a few different people but they were all courteous and always tried to find a ""do it yourself"" solution without going for a money grab. Would definitely recommend.

Mark B.

I'm a little late to responding R and L plumbing came to my property about a week ago I gotta say they were very professional They unclog my K sink which took about an hour but there's an 1.5 hr minimum so the other half hour I had them look at my bathroom sink and my toilet and shower they also show me how yo shut off my gas main and water main , they did not upsell me at all thank again RL

Roselin G.

I called this company on Friday , got somebody out on the same day , Larry the owner explained that they charge 1.5 hour minimum Bob came out a technician took two hours to change out my faucet and my P-trap I have to say he was awesome , i've used other plumbing companies and they were so outrageous in pricing and I found that this company was reasonable and they were just plumbers and not trying to sell me something thank you R&L

Andrew L.

Working with R&L Plumbing was a horrible experience. I requested a flat fee for installing two toilets which was provided to me and agreed upon by both parties (in writing). I requested this fee to be flat to avoid any issues with billing down the road.

Halfway through the job, the company tried to charge me much more because it was taking his technician longer than he wanted it to. On top of only half finishing the job, they installed a scratched toilet seat (which they're making right, thank you!). To date, the company has refused to settle on a final number for payment despite me making concessions and coming up from the quoted number we agreed prior to the job starting. He's hung up on me and refused to take phone calls to discuss.

He didn't install the second toilet because I wasn't comfortable having them come back into my home after how they've treated me on the phone and via text message. He's threatening to take this to small claims court and put a lien on my house even though I'm trying to come to a payment number both parties can agree on. This company is not professional, I recommend staying away at all costs. He's unfortunately not an honest business person who sticks to written agreements.

mikewong x.

we had a residential emergency on a saturday (bathtub faucet wouldn't stop running). larry answered right away, which was great because we had to turn the water off for our whole 8-unit building. sabrina called back from the office to make sure i knew there was a 1.5-hour minimum charge, so there was no surprise. i was anxious because we were trying to maintain social distancing, so it was a relief when marco showed up in a full PPE bunny suit, with booties and goggles even. our bathtub faucet was fixed in just over an hour, including when marco had to go out and find a replacement part. oh, and larry kept texting me updates during the whole process, so the information flow was good. thanks R and L !!

Manuel M.

My tenants called me on Friday night to let me know that the shower and kitchen drains were clogged. I called Larry @ R&L Plumbing who answered my call right away and got his team to call my tenants to scheduled a Saturday morning appointment.

My tenants were very happy with the service and in this time that we are all sheltered in place they felt safe with having R&L Plumbing inside the house wearing PPE gear.

If you need an honest and professional plumbing company for your residential or commercial needs do give R&L a call.

Thank you Larry and team for your excellent service!

Bergen H.

I hired this company to repair a Toto dual valve in my condo unit Aug'19 and there were just so many things wrong since then. So I decided to share my experience so you can make your judgement call with other reviews.

1. Two plumbers came, one was a trainee. Obviously, both of them had no experience with this Toto valve. When we made the appointment, we specifically asked if they were able to do it as other plumbers we contacted warned us the work would be better off with someone who had done it before.
2. The main guy took off 3/4 of the way and left the trainee to finish the job, which contributed to two issues here. First is the trainee was unable to follow the instruction to turn the condo's water system back on so we had to call the company again at 11pm for someone to come out and bring the water system back up again. Second is that within just a couple of days after the repair, the shower started to leak.
3. I don't know why but those plumbers had to break the shower temperature control knob and they decided to put in some temporary thing and were supposed to come back for a permanent solution. This never happened, even after quite a few follow-up calls.
4. When we received the bill end of Oct, there were just so many questions. We don't understand why we had to pay for a trainee at 25% discounted rate. We don't understand why we pay the same number of hours for the main guy who took off few hours before the job was deemed completed for that given day. Worst yet, the work wasn't finished (it is still missing the shower temperature control knob) while they care less on the leak they contributed 6 months ago. We called numerous times with intention to discuss on issues and the bill, there has been no replies but only voicemails to ask us to pay off the ridiculous bill.
5. HOA was assessing the possible water damage when reporting the leak end of last year. Luckily, it was fine then but unknown now (or for how long). Also, it made finding a new plumber so much harder just because of the messy work they did. I am finally able to find a plumber through a reliable source and hopefully this leak can be fixed once and for all by end of the month once I got the part in.
5. As the yelp reviews don't quite match to my experience, I went to BBB to check them up and this company wasn't there.
6. I decided to check out the reviews post Aug'19 and oh my, I wasn't alone. Even though each case is different, there are similarities to the frustration and the way how the billing and service is conducted.

I hope my painful experience helps you in asking the right questions when you find if they can do the work they are signing up for.

Jane L.

INCORRECT BILLING!! BE AWARE

NO! Due to the resulting problems & huge inconveniences caused by your 1st plumber,

I had agreed that I will only pay for just 1 hour of labor, and not for any parts,

And not for second visit to correct problems created by the 1st guy !

So your invoice is contrary to the understanding reached - please correct your billing accordingly and resend . . .

Furthermore please note :

your totally incapable 1st plumber also damaged my 1-mth old new Kohler 6-setting spa-headset too !

Plus his intentionally taking 40-mins off from 5:20 to 6pm just to go to his truck 2 blocks away from my apt, only to fetch o-rings, which 2nd plumber later found to be the wrong size for my faucet !

And during his time at my apt, he took 3 cellphone calls - 1 to your office to seek help on the job, and 2 more personal calls with his date for that evening !

Given his multiple attempts to do this job & delays that also caused me having to cancel my evening appointment ! Who will compensate for my lost time & huge frustrations ?

Extremely unhappy customer.

Alan W.

The work itself was fine, but their business practices are unacceptable and this firm should be avoided. After several requests, they finally provided an invoice in which they attempted to bill 3 hours for 1.75 hours of work, at a rate about 20% above what was agreed. I regret now that I did not believe the one star reviews from others with a similar experience.

Connie C.

Asked for a quote via the Yelp app and Lorenzo responded almost immediately, very clear and direct and helped me troubleshoot the problem with my toilet. They sent a plumber out and he was able to resolve the issue in the time quoted/estimated and I got a bill. However, since then the admin office has been very unresponsive when I tried to follow-up. There was a part they installed that was faulty (had a hairline crack that the first plumber didn't notice) which was making the toilet run water. I called them and asked them to come fix it since the first time they hadn't done the job correctly. Plumber came back out, fixed the part, now my toilet flush is much weaker than before. I give it a few weeks to see if it gets better, it doesn't, and then they charged me again for the work they did to fix the mistake they made the first time. I called and texted and emailed and have not gotten any response in 2 weeks. Seems like a hit or miss to me. I got double charged and my toilet is still not 100% fixed.