R J Carroll & Sons

Rita M.

we Have used them frequently for almost a decade always great service. Great family company.

Jon K.

We needed to have our back flow prevention tested and RJ Carroll was a recommendation from the Santa Barbra.gov website. I called and spoke to the receptionist to schedule an appointment and emailed her pictures of our testing card. She could not schedule the test for some reason but said someone would get right back to me. Four days later I still hadn't heard from them so I texted them and they said someone would get right back to me.
Five days later, no call back.
I called a different company and they scheduled my appointment for the following week.
Horrible customer service. I'm glad it wasn't an emergency.

Amber V.

Paid $860.50 to stop a toilet from leaking. My husband was the one who finally fixed it.

I called specifically about the following matters: one toilet backing up too frequently, another toilet leaking, and a sink faucet leaking. While there, the plumber did something which was supposed to help stop the toilet from stopping up. He told us he could not fix the sink without a replacing a valve which he didn't have. Did he go get this valve and come back? NO. He turned down the water pressure and said it would help. He looked at the second toilet which was leaking, simply told my husband how he should go about fixing it, and he left. BTW, I was the client that made the call, not the man in my house. But instead of checking in with the CLIENT, which was me, he just left. And the toilet KEPT overflowing after his visit. THANKS FOR This USELESS visit cost me $212 --- what a huge waste of my money and time.

I called AGAIN hoping to get all the things fixed that I had originally called your company for, given that first plumber had fixed NOTHING. This time second plumber came. He did actually stop the toilets from overflowing - which was his only success. He tried to stop the other toilet from leaking by adding a second seal, which failed. GUESS WHAT? My husband watched a YouTube video, paid $20 for a kit to rebuilt the whole interior (all in 30 minutes, including the video); now it works perfectly, with no leaking at all!
Both plumbers told me I needed to BUY a new toilet, and the second one was only too happy to coordinate and do that work for me. Oh, and my SINK faucet now leaks faster than EVER. Then second plumber told us the water pressure was too high, and turned it down (which had been turned up by first plumber the previous week - seriously?). Then, while I was trying to work on my computer (you know, for my job), he spent nearly 30 minutes trying to upsell me on new toilets and a new sink/vanity and how skilled and happy he would be do the work for me. Yes, he was quite a talker. I was billed for those 30 minutes. They charged me $50 to listen to him try and sell me things I did not want or need.

I called the office manager, explaining this situation, she told me she would talk to ""someone"" and get back to me. NOPE, no one reached out to me. I still received bills that were at the full, original price in the original statements. I was a customer for 12 years.

Mark D.

Scott Carroll, the owner, was scheduled to come to fix plumbing problems twice. Both times I was called at the last minute to reschedule. The third time a nice young man showed up, not Scott Carroll, but was unable to fix most of our plumbing issues. He suggested that I make an appointment with Scott Carroll.

I rescheduled for 8 am the following week to have Scott Carroll estimate a cost for a water filtration system and fix some minor plumbing problems. Based on his history, I called the day before to confirm. At 10am that day he arrived. I told him he was 2 hours late. Rather than apologize, he responded with ""I don't need to hear this bullshit"" and he left.

I can't say their work is good or bad, but I would never reccommend a rude and totally unprofessional plumbing company like RJ Carroll and Sons and especially Scott Carroll.

Allen G.

For several years we had satisfactory service but the latest plumbing service we were grossly overcharged for the time the plumber supposedly was here. I called several times to speak to the manager hoping to correct the billing error but never reached her and never got a return call. I finally paid a portion of the bill that I thought was fair. Since then I never heard from them, apparently they accepted the lower amount. It appears there has been some management changes or internal problems.

Alan B.

They've always done fantastic work for our business. Dealt with the City, permitting, etc. They've always been prompt and very communicative. Employees are respectful and responsible. These guys are a pleasure to do business with.

R W.

They will charge you for their mistakes and blame it on you. Very unprofessional. I won't use them again.

Marsha F.

They came after dark to my apartment. I had no notice from the landlord, and when I asked what he was doing he couldn't really explain himself. I asked for a business card and he couldn't show me one. Very unprofessional and creepy to say the least. My mom was about
to call the police.

jack m.

Great service and some of the best knowledge
In plumbing . Best in Santa Barbara area

James S.

I agree with the Review above. These guys are actually scary. They do the work and if there is something that we wanted to bring up, they would stare at me then tell me that were definitely not going to change it. Terrible customer service! This is an old SB company that has obviously gone south since the ""sons"" to over. Steer clear!