R E Glenn Plumbing

Catherine H.

Eric came shortly after my call. Did not make me sign a contract. Came into the house saw the problem 2 backed up sinks and one leaking under the sink. Fixed it all in 15 minutes, gave me a 10 % discount and I could not be more pleased. This was after spending and entire morning only to get scammed by a crooked ARS technician who arrived 3 hours late tried to get me to sign a contract and charge 3 times more than Russell plumbing. Russell Plumbing has been taking good care of me for 40 years. They are my story and I am sticking to them. Highly recommended service by honest and skilled technicians.

Rylie M.

The worst experience of my life! Please read.

JUST THE FACTS:

Day 1
An upstairs shower leaked through the downstairs ceiling.
A restoration company cut open the ceiling, and applied blowers to dry out everything.

Day 2
8:30 am - Two plumbers arrive.
8:30am - 9:00am Plumbers diagnose problem and quote $365 (remember this number).
9:00 am - 10:30 am Plumbers drive around town to find parts (2 rubber pipe couplings).
10:30 am - 10:55 am Plumbers repair, clean up, and pack up.

Day 3
Received invoice for:
Quantity/ Description/ Rate/ Amount
2/ Hourly rate Journeyman & apprentice/ 110.06/ 220.12
6/ Remove copper pipe/ 1.98/ 11.88
6/ Replace copper pipe/ 21.91/ 131.46

Day 4
Call to clarify invoice.
Me: Why one rate to remove pipe and one to install pipe?
GP: That's the rate.
Me: But it sounds like I'm being double charged. An hourly rate, plus the type of work.
GP: That's the rate.
Me: I see I was charged for 2 hours of labor. It was only 1 hour with 1 1/2 hours to find a part.
GP: Driving is part of the price.
Me: I can see driving to the site, but not driving around town to find a common part that should be on the truck. I have 3 in the garage.
GP: Then maybe you should have used them.
Me: I'm not going to pay for driving around town.
GP: I'll put a lien on your house.
Me: Why am I being charged for an apprentice. That's your cost of business.
GP: That's the rate. My guys told you $365.
Me: They gave me an estimate of $365. The invoice must justify the estimate.
GP: That's the rate.

MY OPINION

The plumbers were very bad. They told me they didn't know how several pinholes got in the pipe. Easy! It was simple copper corrosion. Green all around the area.

Here's the best part. Notice how the invoice is exactly the quoted price? What about those 2 items of quantity 6? Six of what? I forgot to ask. No charge for parts? That was generous, ha. And they knew exactly how long they would be driving around town and repairing.

Looks like to me the quantity/rates were totally fabricated to total exactly $365.

DaShea L.

I hired Russell for leak detection and the subsequent repair after I received a notice from the City about a leak on my property line. I had received a couple of quotes for leak detection prior and his rate was competitive. He was easy to get a hold of and responsive throughout the process. I was able to schedule the repair within a reasonable amount of time as this was not an emergency situation and the leak was outside. No one was home during either the leak detection appointment or repair but Russell sent me photos and videos of the leak and repair. I was emailed the invoice along with the photos of repair for posterity and it was very easy to submit my payment online. The entire process was seamless and as painless as possible. I would definitely recommend R.E. Glenn Plumbing and will be contacting them in the future for any plumbing matters.

Joe M.

I have used RE Glenn in the past, and been very happy. It was true again today. The techs showed up on schedule, the job was finished and I was happy. They know what they are doing. And the price was very fair.

Stevie K.

I would never use RE Glenn ever again. They were used as a subcontractor on a project for our bathroom. I really should've used my regular plumber as we asked pricing and they said they would get that to us and never did before starting the project. Needless to say, we were OVERCHARGED for a simple project. I would NEVER recommend or use RE Glenn!!!

Cathy G.

R E Glenn Plumbing provides excellent work at a very fair price. Russell is honest and professional. Look no further if you have any plumbing needs. Thank you Russell!

Sam L.

Russell and his team are flexible, on time, and focus on quality. I've had a bunch of complex gas line moves, copper re-routing, and even simple angle stop replacements. And even though I'm a novice and don't understand everything, they are helpful, respectful, customer service oriented, and fair in their pricing approach. That's tough to find in the plumbing profession these days. I couldn't be happier.

J M.

Russell responded quickly to an emergency leak and had it fixed ridiculously fast. He was friendly, pleasant and was very neat. Even cleaned up and offered insight into another plumbing issue. Finding a good plumber has proven to be challenging, but Russell was great. His rates were even very reasonable. Definitely scheduling him for some future work.

Kiyana D.

Prompt and reliable. My tenant and I are wholly pleased with their replacement/repair of the kitchen faucet and valves. Thank you!

Ron M.

Russell was wonderful to work. He was on time and identified my water leak problem in 15 minutes. Also he suggested some maintenance to prevent further water leaks. It was a pleasure to work with such a knowledgeable and professional individual. He will surely be my go to guy for any further plumbing needs. Thank you Russell