R.B. Travis

James J T.

My external water service pipe was leaking slowly that caused my water bill doubled. I had insurance for my external water pipe separately from my home insurance, and they send R.B. Travis Plumbing over to take care of my issue. R.B. Travis plumbing did decent job. Thank you for your prompt communication and work quality.

Ione F.

A very pleasant experience. Travis Plumbing came out when scheduled and cleared a blockage within one hour. My sad story is that I wish I would have called Travis first.

Originally, the day before, we didn't realize that we had Emergency Home Services Insurance and regrettably call a plumbing company that we had used in the past. They were here for over 3 hours, and instead of one bathroom out of order, now we had two messed up. They left, unable to clear a blockage, (made us pay $360) promised to put us on the schedule for the next day, saying that they would have to dig up the front yard to get to a clean out and install a new one!
The man left my bathroom filthy, mud and grease from equipment, on walls and white tile floor.
Carpet was dirty from where he ""looked"" under the house. Even the hall way had dirt and hand prints.???
I waited until 11 am the next day and had not heard from them, I called and they didn't even have me on a schedule. My husband remembered about Emergency Home Services (from San Jose Water Co) so I called and they contacted R B Travis Plumbing. They call and scheduled us for the next morning. They came out on time, the young man was very professional, he put ""booties"" over his shoes before he came in our home. Within 45 minutes he figured what the problem was and had it cleared.
He even cleaned up the mess the other ""plumber"" left! Saved us tons of $$$$. The young man was so polite and very knowledgeable. He didn't criticize the mess the other company made.

I will gladly recommend Travis Plumbing to anyone. Not only knowledgeable but also professional.

Brian B.

Very professional and proactive in reaching out to set up an appointment to get me a quote. Plumber who came out even put a boot on his shoes prior to coming into my house. The secretary who scheduled the appointment and the plumber who came out were both very nice.

However, their quotes were just ridiculous; four stars because the prices are ridiculous. I asked for a quote for a simple cartridge replacement which I was going to fix on my own. The price quoted was $325. The work took me about ten minutes to do myself. I am not opposed to this business but just keep in mind to get multiple quotes.

John S.

I also have an Emergency Home Service and needed a clean-out done on my sewer line. Appointment over the phone was smooth and plumbers were dispatched within 24 hours.
The plumbers arrived within their time frame widow and completed the job in approximately one hour. This is only a first time experience, however, the service was so professional, that I will probably use Rb Travis for all my plumbing needs now.

Scarlett R.

I have an Emergency Home Service and whenever I have a plumbing problem, which I've had many since the house is 61 years old, I can always rely on RB Travis to come to the rescue IMMEDIATELY.... I am very thankful that they take into consideration that my Dad is 90 years old and needs to have his facilities working, otherwise it's very hard on him. They always make a supreme effort and I appreciate that so much. I am happy to report that every single service call has been met with exceptional professionalism and great communications from the home office. I like having someone that I can talk to that is always available when the plumbers are on a job and who makes the effort to get back to me as soon as possible so I know exactly what is going to happen and when they are coming and they always call ahead just to make sure that I know they are on the way... They are also very knowledgeable and have given me suggestions and ideas that will improve my situation. I have been happy during the 3 years of time that I have used R.B. Travis Plumbing.

Herb P.

The service provided was professional punctual and excellent. Care was taken to make sure everything worked outside and inside the house. I am a most satisfied customer
Herb Pomarantz
San Jose

Tony D.

RB Travis has been out to my property three times in the last 1 1/2 weeks, and they still haven't been able to locate the leak in my main water line - much less fix it.

1. The first time, I showed the plumber the wet patch in the yard and told him there could be two leaks. Instead of digging starting in the middle of the wet patch, he dug some 6-8 feet above it and went upstream. He gave up saying he couldn't find the leak and needed to send out a ""locator"" person.
2. The second time, the locator person came out and found a leak in my sprinkler line (that I already knew about and that I had already shut off the valve to it) some 18 feet above the wet patch. He turned on the valve to my sprinkler line that was already shut off to find a leak that he didn't need to. He did not touch base with me before leaving my property, and he did not even check to see that the dial on my water meter was still turning due to a leak in my main line. The man in charge, Hank, later apologized and promised that they would fix it right the next time they come out.
3. After I fixed the leak in my sprinkler line, the dispatcher said that she would send out both the locator and the plumber to locate and fix my leak. She said ""they"" (implying more than one person) would work on it. Today, only the plumber showed up (no locator person). He thought he was sent out to fix my sprinkler leak - duh. He still didn't know where the leak in the main was line was and left without doing anything. So why did RB Travis even bother to send out a plumber to fix something when he doesn't even know where/what to fix?

And now, the dispatcher Lisa tells me that they can't and won't send out the locator until a week from today - due to the locator's ""lack of availability"". After I told her that I was very dissatisfied with their service, Hank called back and still said that they could not get a locator out until a week later.

(Hank went through great lengths to explain that RB Travis doesn't have their own locator, and that they have to call on 3rd party services to locate water leaks for them. Just now, I know it's a outright lie because the locator that came to my house on 10/15/15 was a RB Travis employee who filled out a proposal for repair on RB Travis official form/paperwork)

After screwing up royally twice already, you'd figure they would try harder - whatever it takes - to make it right quickly, but no... they don't even try.

This outfit has very bad communication among themselves. They don't relay messages / information from one person to another. They promise customers things that they don't intend to deliver - or don't deliver what they promise. When I called them on it, Hank backpedaled and said they have a certain ""procedure"" they follow.

The way RB Travis has a two person scheme of plumber vs. locator is very inefficient, draws out the diagnosis and repair process, resulting in higher charges for customer and takes forever to get anything fixed.

It's been 1 1/2 week already since they first came out to service me, and it'll be another week before they come back. For 2 1/2 weeks, my pipe is leaking water into the ground - and water is EXPENSIVE in California these days.

+++++ Update ++++++++++++++
RB Travis was able to bring a locator out 2 days earlier than planned, and they sent the plumber back to fix the leak. Altogether, it took RB Travis four visits and two weeks to fix the leak in my water main.

Eugene C.

R. B. Travis company was on the job as scheduled. Another plumber was unable to clean my main sewer drain the day before. The Travis plumber gave me an estimate before starting the job. He was courteous and careful not to dirty or damage anything in the tight workspace. He found and cleared the blockage without any problems. I will call them whenever I need a plumber and recommend them highly.

The previous hack tried to take me for $900 after he couldn't clear the drain, claiming that he needed to install another cleanout or use the hydrojet. Be careful, especially seniors, as there are some unscrupulous people out there.

Dave S.

These guys were great. They responded immediately to a hot water leak we had in our residence. Nico, Richie, Steven, and Braden were outstanding in their work and understanding of the problem.Steven pinpointed the exact location of the water leak. Nico went the 'extra mile' in carefully explaining not only the specifics of our plumbing issue but how he would go about fixing the leak.

We highly recommend these guys and their company for any plumbing issues you may have.

T S.

This time Yelp let me down. Had a busted pipe just outside of my foundation at 6pm. I shut off the water, googled an emergency plumber, and called R.B. Travis. I was told nobody could come until the next day. I made an appointment for 12:30 and took off a half days work. The plumber, who was nice and professional, arrived at 2:30.

This company gives estimates using a flat rate, with no breakdown of labor and parts. I was in a bind, needing water for my family. I paid too much for the quick fix, and won't use the company again. Too bad.